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Page updated as of November 27

The City of Edmonton is taking action to help support and enforce the new restrictions the Government of Alberta announced on Tuesday, November 24, 2020.

New measures and recommendations introduced by the City will complement the provincial restrictions on gatherings and support enforcement. 

In addition to the new restrictions and recommendations, the City continues to ask all Edmontonians to follow the fundamental COVID-19 health measures:

  • Wash hands frequently. 
  • Wear a face covering or mask. 
  • Do not attend or hold indoor gatherings anywhere, including your own home. 
  • Keep as physically distant as possible from those outside your household. 
  • Stay home if sick.

Enforcement Activation

Updated November 27, 2020

The City will support the new restrictions announced by the province by continuing to activate our enforcement teams.

Through close coordination with Edmonton Police Service (EPS) and Alberta Health Services (AHS), teams of Peace Officers will work 7 days a week to support Face Covering bylaw enforcement and Public Health Order monitoring. While enforcement has occurred throughout the pandemic, the City will now concentrate our efforts on public spaces, gatherings and worship centres. 

Recreation Facilities

Updated November 27, 2020

Effective Tuesday, December 1, the City will shut down 22 City-operated arenas until December 18. The Downtown Community Arena will remain open to support the provincial exemption granted to the IIHF World Junior Championship. Three City-run Senior Centres and the St. Francis Xavier Sports Centre will also close. All indoor events and group activities at City facilities will be cancelled.

Effective Tuesday, December 1, the City will refuse entry to City recreation facilities and the Edmonton Valley Zoo for individuals who choose not to wear a face covering, regardless of the individual’s exemption status. At recreation centres, face coverings can still be removed while exercising once in designated areas but must be worn when moving between equipment. Face coverings must be removed while in pools. 

Fireworks Permits

Updated November 27, 2020

Tier 2 consumer firework permits with a qualified shooter on private or public land will no longer be available to reduce the risk of the social gatherings these events promote.

Tier 1 permits for consumer fireworks on private property remain available.  

Outdoor Experiences

Updated November 27, 2020

Modifications have been made to ensure the safety of outdoor holiday light installation experiences in Edmonton to allow them to continue.

  • Guests of Zoominescence, the outdoor light installation at the Edmonton Valley Zoo, will be required to wear masks and purchase their tickets in advance.
  • Candy Cane Lane will be a drive-through-only opportunity. 

Travel Recommendation

Updated November 27, 2020

The City recommends that Edmontonians limit their non-essential travel and avoid going to other jurisdictions unnecessarily. 

Province of Alberta Restrictions

The province has declared a state of public health emergency and put in place new mandatory public health measures across Alberta to protect the health system and slow the spread of COVID-19.

Updated November 25, 2020

In addition to the mandatory restrictions below, the City also asks that all Edmonton businesses consider having employees work from home for the next three weeks wherever possible.

Unless otherwise stated, the following mandatory restrictions are in effect in Edmonton as of November 24 and will be in place for at least three weeks

  • No indoor social gatherings in any setting.
  • Outdoor gatherings are allowed with a maximum of 10 participants.
  • Wedding and funeral services are allowed with a maximum of 10 participants, however no receptions are permitted.
  • No festivals or events are permitted.
  • Grades 7 to 12 begin at-home learning as of November 30 to January 11.  Kindergarten to Grade 6 at-home learning will take place after the holiday break until January 11.
  • Places of worship must reduce to one-third normal attendance with mandatory masking
  • As of November 27, there will be restricted access to some businesses.
    • A comprehensive list is available on alberta.ca.
    • Albertans are encouraged to limit in-person visits to retail locations and use curbside pick up, delivery and online services.
  • Businesses that are closed for in-person service include:
    • Banquet halls, conference centres, trade shows, auditoria and concert venues, non-approved/licensed markets, community centres
    • Children’s play places or indoor playgrounds
    • All levels of sport (professional, semi-professional, junior, collegiate/universities and amateur). Exemptions may be considered.
  • Masks are mandatory for all indoor workplaces.

For more information on the mandatory provincial restrictions, please visit alberta.ca/COVID19.

Masks & Face Coverings

City Council has renewed the bylaw requiring the use of face coverings in all indoor places and public vehicles until December 31, 2021. City Council can vote to repeal the bylaw at any time should conditions warrant that action. 

Masks in Edmonton

Wearing a proper face covering is an important factor in preventing the spread of COVID-19 and it's a simple but powerful action everyone can take to protect their family and friends.

Regular bus service resumed August 30, information about School Special buses and post-secondary routes, as well as health and safety information. 

Updated September 1, 2020

Stay Safe and Healthy on Transit

We are in this together - we can keep each other safe and healthy by following a few simple steps. Wear a mask or face covering, physically distance yourself from others, consider travelling during off-peak times and continue to follow AHS guidelines. Bus shields and LRT cabs provide excellent protection so Operators do not need to wear masks when in a shielded area. However, Operators and other public facing transit employees will wear masks when going into public areas.

Cleaning and Disinfecting

Updated July 7, 2020

We are continuing our daily enhanced cleaning and disinfecting on buses, LRT, DATS vehicles, transit centres, LRT stations as well as high touch areas.

City of Edmonton Employees

The Council and Committee meeting schedule has been impacted by COVID-19. 
Please visit edmonton.ca/meetings for more information on what meetings are currently scheduled.

City Hall (including the parkade) is closed to the public until further notice to ensure the health and safety of Council, City employees and the public.
Staff and accredited media will continue to have access to the building.

COVID-19 Data Dashboard

This data dashboard provides information about various elements of the City’s response to COVID-19. Information is updated daily. 

The City of Edmonton Data Dashboard gives at-a-glance COVID-19 data in 5 areas:

Temporary Shelters
  • Information provided by shelter staff and reflects City facilities only
  • Central Lions Seniors Centre and Kinsmen Sports Centre provide overnight accommodation. Those services are operated by Hope Mission and the Mustard Seed, respectively. 
  • Central Lions Seniors Centre is used as overflow space for the Hope Mission shelter, which also offers overnight accommodations.
COVID-19 Related Complaints
  • Complaints received since March 30 from 311 and the City’s online complaint form
  • Show all complaints received, including those that were determined to be invalid
  • Includes complaints regarding physical distancing and specific COVID-19 restrictions, including face coverings.
  • Each complaint is reviewed for enforcement action such as investigation, proactive patrols, hotspot enforcement and further education
Peace Officer Patrols
  • Proactive patrolling and hotspot enforcement are an active part of the City's enforcement activity. City Peace Officers and Bylaw Officers deploy based on complaints received and in collaboration with AHS and EPS. 
  • Bus/LRT location data is relatively low in comparison to other locations shown here, as data was not collected until mass gathering restrictions were set at 15 people or fewer. 
  • Verbal warnings for education or tickets issued in particular areas, such as off-leash parks.
  • When ticketing is appropriate, officers use discretion in types of tickets issued. In most cases, bylaw tickets are issued for infractions when appropriate. Public Health Act infraction tickets are reserved for more severe cases.
Business Related Investigations
  • Businesses are checked for their compliance with AHS directives and either issued a ticket or ordered to close. 
  • Vehicle for Hire inspections are done at random or based on a complaint received for a specific vehicle. 
Public Health Act Tickets

Public Health Act tickets can be issued by City of Edmonton Peace Officers and members of the Edmonton Police Service. Tickets may be issued if an individual or business does not comply to public health orders of the Chief Medical Officer of Health. Peace Officer information is updated daily, and EPS data is updated every Monday.

Open Dashboard

Other details to note: 

  • Data is updated regularly but can be up to 36 hours delayed due to connections to multiple data sources. 
  • The public data sources and links for Alberta Health Services are listed at the bottom of that page. 
  • Most sections have a slider to show data for specific days or weeks. 
  • Selecting different date ranges will illustrate changes in trends as additional or tighter restrictions were put in place in response to COVID-19.

Service Counter Closures

In-person services will be reduced, including the Edmonton Service Centre at the Edmonton Tower, to protect everyone’s health and safety. 

The following locations with in-person services will be closed. Most locations will still offer services via phone, email or mail:

The following service counters will be open for services by appointment only:

Edmonton Service Centre at Edmonton Tower

All in-person services are suspended, including ETS sales, tax and assessment, records searches, permits and licenses, and any other payments.

Edmontonians are encouraged to access the services they require online, through the 311 app, by phone or by email. 

For ETS lost and found inquiries, please call 780-496-1622 to confirm if your article has been found and arrange an appointment time with the Lost and Found staff to pick up your item.

City Hall Counter

City Hall, including the front service counter, is closed to the public. Access is limited to members of Council, staff and accredited media. City Hall event bookings have been suspended until further notice.

Landlord and Tenant Advisory Board

The Landlord and Tenant Advisory Board Front Counter is fully closed to any in-person services. There are a number of services that continue to be available by phone or via email. 

Effective immediately Landlord and Tenant Advisory Board is closed to the public, however services are available in the following ways:  

  •  For advice and information, please call 780-496-5959 Ext.1
  •  To order forms, please call 780-496-5959 Ext. 2
  •  You may also contact us at our email address: ltab@edmonton.ca
  •  All landlord courses and public education workshops are postponed until further notice.  If you have questions or concerns about our education courses please contact 780-496-5959, Ext. 2
Waste Services - Reuse Centre & Edmonton Waste Management Centre

Reuse Centre 

Closed for business, including drop-offs, until further notice

Edmonton Waste Management Centre

Cash payments no longer accepted until further notice

Office of the City Clerk

The City Clerk team is providing services and can be contacted at:
780-496-8178
city.clerk@edmonton.ca

Safe and Healthy Communities

Support groups are currently postponed until further notice. 

To reach a social worker, call 780-496-4777, leave a message, and they will get back to you as soon as possible. Our phones are in operation Monday and Friday, 8:30am-noon and 1-4:30pm, and Wednesday, 8:30am-noon

Cemetery Service

Please note indoor gatherings are restricted to 15 people or fewer and outdoor gatherings are restricted to 50 people or fewer, as per public health guidelines.

Our client care team is available to answer any questions about cemetery services and schedule ceremonies over the phone at 780-442-0974 or by email at cemetery@edmonton.ca. Hours of operation are Monday to Friday between 8:30am to 4:30pm. Exceptions will be made (by request) for clients/families who do not have necessary technology.

Service of Legal Documents On the City

City Hall and Chancery Hall are closed to the public.

Contact the Law branch to arrange a time and manner for personal service of legal documents.

Contact legalserviceinquiries@edmonton.ca or 780-496-7200

Pursuant to Alberta Rules of Court, Rule 11.21, this email address is not a valid address for service and emails sent to this address with legal documents attached will not be considered service on the City of Edmonton.  You will receive a reply from one of the lawyers regarding service arrangements.

The City offers a number of online options for services. The online options available will be found within the department pages that offer the service. More information on these service and many others is available at edmonton.ca/servicechanges.

Any other services can be accessed through the 311 app or by calling 311.

COVID-19 Bylaw Complaints

The City of Edmonton is taking bylaw complaints on concerns related to COVID-19. (eg. Face Coverings)

Physical Distancing Concern

The City of Edmonton is taking complaints on physical distancing concerns related to COVID-19

COVID-19 Resources

Government of Alberta

Latest news and updates on COVID-19 and the current risk level for Albertans.

Government of Alberta

Current Situation

  • Status on current number of cases in Alberta

Current Risk level in Alberta

  • Risk Level

Cases and Testing

  • Location, confirmed cases and deaths

About Coronavirus

  • Background information on the virus

Prevent and Prepare

  • How to prevent the spread
  • How to prepare

Info for Albertans

  • Infor for travellers
  • Info for seniors
  • Info for schools
  • Info for employers
  • Info for municipalities

Actions Being Taken

  • Listing of current actions being taken

Chief Medical Officer Updates

  • Latest statements from Dr. Deena Hinshaw, Alberta’s Chief Medical Officer of Health

Resources

  • Listing of web based resources

News

  • Links to Alberta news on new cases of COVID-19
Government of Canada

Outbreak Update

  • Current situation
  • Risk to Canadians
  • How Canada is monitoring COVID-19
  • History
     

Symptoms and Treatment

  • Symptoms of COVID-19
  • If you become ill
  • Diagnosing coronavirus
  • Treating coronavirus
  • About coronaviruses
     

Prevention and Risks

  • How coronavirus spreads
  • Preventing coronavirus
  • Risks of getting coronavirus
     

Being prepared

  • Being prepared
  • For individuals
  • For communities
  • For schools and daycares
  • For workplaces
     

For health Professionals
 

Canada’s response

  • How Canada is responding to COVID-19
  • At Canadian airports
  • Assisted departures
  • Collaboration

Travel Advice

  • Active travel health notices
  • Health risks
  • Safety and security abroad
  • Avoid all cruise ship travel
  • Registration of Canadians Abroad
  • For returning travellers

Awareness Resources

  • Know the facts about coronavirus disease (COVID-19)
  • About coronavirus disease (COVID-19)
  • Be prepared
  • Be Prepared COVID-19
  • Travellers returning to Canada
  • Travellers returning from Iran and Hubei Province, China

Alberta Health Services

Use this self-assessment tool to help determine whether you should get tested for COVID-19.

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