The Edmonton 311 App makes it easy to report your concerns while you're on the go.

About the Service

311 has made reporting concerns to the city more convenient through the use of your mobile device.

With the Edmonton 311 App, you can report:

Winter Road/Bike Lane Maintenance

  • Winter roads
  • Windrows

Winter Sidewalk Maintenance

  • Resident/business maintained sidewalk
  • Park walkway
  • City maintained sidewalk

Roads

  • Manhole covers/catch basin concerns
  • Potholes
  • Obstruction - public property
  • Road maintenance
  • Street sweeping
  • Road flooded/drain blocked

Sidewalks and Bike Lanes 

  • Sidewalk repairs
  • Bike rack maintenance
  • Bike lanes

Street/Traffic Lights & Signs

  • Traffic signs
  • Traffic signal light timing
  • Streetlight maintenance

Litter

  • Dead animal removal
  • Litter – public property
  • Overflowing garbage cans
  • Needle disposal - public property 
  • Unsightly property
  • Overflowing ashtray 

Graffiti/Vandalism

  • Bus shelter vandalism/damage
  • Graffiti – public and private property
  • Other vandalism/damage

Parks

  • Parks maintenance
  • Pooling water in play space
  • Sports field maintenance
  • Structure/playground damage
  • Trails
  • Encampments

Trees

  •  Dead or overgrown trees
  • Tree/branch damage

Weeds

  • Weed identification
  • Noxious weeds - public property

Parking Enforcement

  • Parking complaint
  • Private parking complaint

You also have the option to attach a photo and use your smartphone's GPS function to allow the App to detect your location.

If you are reporting an issue from a different location, tap and drag the pin to the right location.

How Do I Obtain the Service?

The App is available on:

Google Play

iTunes App Store

Search for “Edmonton 311".

By Phone 311
What the City does with your request

Your service request will be directed to the responsible City area.

Departments follow up on each report and will determine corrective action based on severity, location, and other factors.

Note: Reporting through the Edmonton 311 App is another way to contact 311. Your request receives the same priority whether it is phoned in, reported online or through the mobile app. Response time does vary based on the unique service request.

Fees

The Edmonton 311 App is free to download!

Note: Data transmission charges may apply. Refer to your mobile service plan for more details.
Contact the City About This Service

311 Contact Centre

Online Contact 311 Online

If you are calling from outside of Edmonton: 780-442-5311

Telephone 311
TTY 780-944-5555