NEW: Text message
To discreetly report immediate safety concerns, text Transit Watch at 780-442-4900 anywhere, anytime. ETS staff will assist you and dispatch officers, if needed.
New mandatory public health measures are in effect across Alberta to protect the health system and slow the spread of COVID-19. Learn more at edmonton.ca/COVID-19.
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Every ETS customer deserves to feel safe when riding transit. Our Transit Watch program is one way that customers are empowered to report immediate safety concerns, like harassment*, disorder or suspicious behaviour, directly to ETS staff. You can call or text Transit Watch at 780-442-4900.
If you see something out of the ordinary, say something. We encourage all transit riders to report any safety concerns. We are here to help. Remember, for emergencies, immediately call 9-1-1.
*Harassment is a form of discrimination. It includes any unwanted physical or verbal behaviour. Harassment comes in many forms and can be based on race, gender, disability, sexual orientation and age. Harassment of any kind, including sexual harassment, is unacceptable. If it’s an emergency, call 9-1-1.
To discreetly report immediate safety concerns, text Transit Watch at 780-442-4900 anywhere, anytime. ETS staff will assist you and dispatch officers, if needed.
All trains are equipped with help buttons, pull handles and push strips. It’s a great practice to be aware of these options while on board. These options connect directly to the LRT Operator driving the train.
Different phone options are available to report safety concerns to ETS staff:
If you see something out of the ordinary, report it immediately to the bus or LRT Operator, other uniformed ETS personnel or law enforcement personnel.
The text message tool should be used to discreetly report immediate safety concerns, such as harassment, disorder or suspicious behaviour. For emergencies, immediately call 9-1-1. For general information, like route or schedule inquiries, customers should continue to use Transit app, Google Maps, our website, or call 311.
Standard rates apply. Please check with your wireless carrier.
No, we can not receive photos or videos through our text number at this time. We are looking to include photos and videos in the future.
ETS staff will monitor this text line around the clock. They will do their best to respond with a text as quickly as they can. If there happens to be multiple texts at one time, ETS staff are highly trained and will prioritize and dispatch resources appropriately. Depending on the nature of the safety concern and the location, it may take security resources or ETS staff several minutes to be on location.
Anyone can report a safety concern, regardless of age. The nature of the concern will guide the type of response. Sensitivity is exercised in all responses. If the concern involves a minor, staff will ask questions to determine the appropriate resource to deploy. Reports should include location, nature of concern along with any other relative details which may assist (location, bus number, direction of travel or next station if on the LRT, description of people involved, and so on).
There are certain locations on transit, namely underground LRT tunnels, where cell service can be spotty. In these situations we recommend, if you feel comfortable, waiting until you have cell service, or if not, pushing a help button on the LRT that will allow you to communicate directly with the Operator of the train.
Telephone | 311 |
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http://www.facebook.com/takeETS | |
https://www.instagram.com/EdmontonTransit/ | |
https://twitter.com/takeetsalert |
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