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On Demand Transit buses provide service for select neighbourhoods, seniors’ residences and attractions across Edmonton.
An On Demand Transit representative will help you create your account and/or book your ride.
Service is available for riders in select communities, seniors’ residences and attractions.
On April 30, four new stops will be added to the growing community of Edgemont. Six new stops will also be added in Glenridding Ravine, due to the completion of new collector roads. These stops will be closer to residences and will help enhance pedestrian safety. In response, the following 4 stops on Rabbit Hill Road will be removed:
Note: Vehicles operate between these hours only. Rides cannot be booked if they would arrive or depart outside of service hours.
Starting December 4, there will be new stops added to On Demand Transit in the areas of Patricia Heights, Trumpeter, Kinglet Gardens, Hawks Ridge and Keswick. There will also be service added between the Northwest Police Campus and Eaux Claires Transit Centre.
On Demand Transit buses will also be adding service between Groat House and the following destinations:
Starting September 4, On Demand Transit changes include service starting in Blackburne and Westview Village neighbourhoods, as well as service to Laurier Heights/Edmonton Valley Zoo.
New service in the Blackburne neighbourhood will enhance service to this neighbourhood, as residents will have access to transit seven days a week. On Demand Transit buses from this neighbourhood will travel to Century Park Transit Centre or Leger Transit Centre.
On Demand Transit buses from Westview Village will travel to either Lewis Farms Transit Centre or Westmount Transit Centre
On Demand Transit buses from Laurier Heights/Edmonton Valley Zoo will start on September 6, once Route 994 service has ended. The hubs for this area are West Edmonton Mall Transit Centre, Meadowlark Mall and South Campus/Fort Edmonton Park Transit Centre.
With the permanent closure of Millgate Transit Centre, there are new hubs for a couple of On Demand Transit service areas:
Weir Industrial Zone: Davies Transit Centre (Bus Stop #2606/Bay F)
Cloverdale: future Strathearn LRT stop
Starting July 3, On Demand Transit service will be available at Alliance Villa and Central Baptist Manor.
If you want to plan a trip that includes a connection between On Demand Transit and the regular transit network, the third-party Transit app will provide options.
Note: you will still need the Edmonton On Demand Transit app to book the On Demand Transit portion of your trip.
On Demand Transit telephones are available at some transit centres and LRT stations to book a return trip.
Please note: When riders book a trip, they will be provided a couple of trip options. Once their request to book a trip is received, they can expect to wait up to 30 minutes to be picked up. They will also be given time to meet the shuttle at a designated location.
You do not pay a fare when you board an On Demand Transit vehicle. Instead, you pay a standard fare when you transfer between On Demand Transit and regular service at a transit hub.
Accounts will be reviewed based on:
When an account is under review we will first contact the rider to get a better understanding of the situation, provide trip planning tips as required, and issue a warning.
If the issue continues, Edmonton Transit may suspend the account.
If you can’t make a trip, make sure you cancel at least 20 minutes prior to boarding versus keeping the trip and not showing up. Consider booking your trip when you are close to the On Demand Transit pick up location.
Your compliments or concerns can be reported directly to the On Demand Transit contractor (PWTransit Canada) by contacting them through the app, or by phoning the call centre at 780-496-2400.
Every shuttle is assigned to pick up riders in a specific order. To maintain estimated arrival times, drivers will follow instructions provided to them by the On Demand Transit software.
Yes, provided that food and beverages are in containers designed for travel and under the control of the rider.
