On Demand Transit has added service to the following neighbourhoods: Uplands, Stillwater, Glenridding Ravine, Balwin, as well as portions of Albany, Canossa, Rapperswill, Chambery, Elsinore, Klarvatten, Schonsee and Kinglet Gardens
On Demand Transit bus stops has also been added to Cavanagh and Henderson Estates
On Demand Transit riders going to/from the Montrose community can request service to/from Belvedere Transit Centre
On Demand Transit Options and Transit Hubs Look up Tool
Please note: When riders book a trip, they will be provided a couple of trip options. Once their request to book a trip is received, they can expect to wait up to 30 minutes to be picked up. They will also be given time to meet the shuttle at a designated location.
For the two-year pilot period, you don’t pay when you board an On Demand Transit vehicle. Instead, you pay a standard fare when you transfer between On Demand Transit and regular service at a transit hub.
If you can’t make a trip, make sure you cancel at least 20 minutes prior to boarding versus keeping the trip and not showing up. Consider booking your trip when you are close to the On Demand Transit pick up location.
If the original shuttle assigned to pick you up is running late for whatever reason (for example, traffic and weather conditions), the On Demand Transit software may assign a closer shuttle to come pick you up
Whenever a new shuttle is assigned to pick you up, you will receive a text message notification or push notification from the On Demand Transit app
If you booked your trip through the On Demand Transit call centre, the driver of the shuttle will confirm your first name to make sure you are boarding the correct vehicle
Every driver has a tablet with a list of riders they are picking up. To ensure the correct riders are on board, drivers will greet everyone by first name.
Drivers will greet you by the first name you enter when you create your account or book your trip. If you are not comfortable using your real name, you can use a different name when you create your account or book your trip on the phone.
Due to technical challenges, Transit app isn’t able to show On Demand trips going to/from South Campus at this time. Transit app is aware of the issue and is investigating potential solutions.
If you need to access South Campus via On Demand Transit, you can book trips using the Edmonton On Demand Transit app. When you arrive at South Campus, Transit app can help you plan the remainder of your journey.
You can bring luggage or grocery bags on board, but they cannot be placed on seats if other passengers require them. Due to limited space onboard, luggage or large items must fit on a rider's lap.
You are responsible for loading/unloading your belongings.
Accredited service dogs do not need to be in a carrier, but should have an appropriate harness and lead. Small pets are allowed in an enclosed carrier, which must fit at the rider's feet. There is no cost for service dogs or pets.
There are no bike racks on vehicles or storage space on board for a regular bicycle.