Did you know that seniors make up about 12% of the riders on ETS? And with our aging population, this number is going to increase.
With that in mind, ETS Operators and other staff have taken a "Senior Friendly" training course. Thanks to the efforts of the Alberta Council on Aging (ACA), City Council has funded the training sessions for ETS staff.
The ACA is a province-wide charitable organization representing seniors. Their aim is to change negative attitudes and dispel myths about seniors, and encourage businesses to look for ways to create senior-friendly environments.
The ETS training sessions take a "walk a mile in my shoes" approach to exploring some age related challenges such as loss of hearing, vision, mobility and agility. They're designed to increase awareness and sensitivity to the challenges faced by seniors.
ETS is in the business of customer service and seniors are an important part of our business. Our goal is to offer quality service to all of our customers. And our ability to be "Senior Friendly" is an important component of quality service.
Seniors can take advantage of special fares, including senior/youth ticket strips, senior’s monthly passes, and senior’s regular and low income annual passes, all of which are offered at a rate discounted from regular adult fares.
Many standard features throughout the ETS network are age-friendly, including accessible buses and LRT cars, automatic doors in transit facilities, accessible bus shelters that can accommodate walkers and scooters, curb cuts and pararamps, elevators and escalators at all of our LRT stations, bench seats with arm rest at transit centres, and audio and visual announcements at LRT Stations.
Edmonton Transit is also a member of the Age-Friendly Edmonton initiative. We continue to develop or participate in initiatives that support age-friendly objectives and goals, and help us link with our community partners. Learn more at Age-Friendly Edmonton.
Community Bus Service Designed for Seniors
Seniors using ETS have several opportunities to travel around the city on routes we've designed with them in mind.
A number of community bus routes have been designed to travel through neighbourhoods and to destinations that are more popular with seniors, including senior's activity centres, retail complexes, and medical/dental buildings.. They're able to get closer to destinations for both pick up and drop off which is a real benefit for customers who have reduced mobility.
We've found that seniors really like the service they receive through the community bus network and use it a lot. So, we've reworked some of the routes to enhance their use of community bus.
Community bus routes 303, 305, 307, 309, 310, 311, 312, 317, 322, 323, and 340 have been designed to provide more service to senior's residences, retail areas, medical areas and other locations frequented by seniors.