DATS Client Service Centre Hours
Trip booking, registration, commendations and concerns
| Day |
Hours |
| Monday to Friday |
7:30am - 5pm |
| Saturday and Sunday |
7:30am - 12pm (noon) |
Trip cancellations, checking on a late ride
| Day |
Hours |
| Monday to Thursday |
5am - 11pm |
| Friday |
5am - 12am (midnight) |
| Saturday |
6am - 12am (midnight) |
| Sunday and Holidays |
6am - 11pm |
DATS Vehicle Operation Hours
| Day |
Hours |
| Monday to Thursday |
6am - 11pm |
| Friday |
6am - 12am (midnight) |
| Saturday |
6:30am - 12am (midnight) |
| Sunday and Holidays |
6:30am - 11pm |
Calling DATS Client Service Centre
DATS Client Service Centre can be reached at 780-496-4567. You will receive six menu options:
- Press 1 to cancel a trip or to check on a late ride
- Press 2 to book or change a trip
- Press 3 to register for DATS
- Press 4 to submit a commendation, concern or any other inquiry
- Press 5 for IVR self-serve options
- Press 6 for subscription requests
Cancelling a DATS Trip
Same day cancellations must be received by DATS at least 2 hours prior to your scheduled pick-up time. Failure to cancel will result in a "no show" which will be applied to the client's record. Persons who have frequent no shows may be subject to a temporary suspension from DATS service.
Trip Booking Request and Cancellation Forms
