DATS Client Service Centre Hours

Trip booking, registration, commendations and concerns

Day Hours
Monday to Friday 7:30am - 5pm
Saturday and Sunday 7:30am - 12pm (noon)

Trip cancellations, checking on a late ride

Day Hours
Monday to Thursday 5am - 11pm
Friday 5am - 12am (midnight)
Saturday 6am - 12am (midnight)
Sunday and Holidays 6am - 11pm

DATS Vehicle Operation Hours

Day Hours
Monday to Thursday 6am - 11pm
Friday 6am - 12am (midnight)
Saturday 6:30am - 12am (midnight)
Sunday and Holidays 6:30am - 11pm

Calling DATS Client Service Centre

DATS Client Service Centre can be reached at 780-496-4567. You will receive six menu options:

  • Press 1 to cancel a trip or to check on a late ride
  • Press 2 to book or change a trip
  • Press 3 to register for DATS
  • Press 4 to submit a commendation, concern or any other inquiry
  • Press 5 for IVR self-serve options
  • Press 6 for subscription requests

Cancelling a DATS Trip

Same day cancellations must be received by DATS at least 2 hours prior to your scheduled pick-up time. Failure to cancel will result in a "no show" which will be applied to the client's record. Persons who have frequent no shows may be subject to a temporary suspension from DATS service.

Trip Booking Request and Cancellation Forms