What is the Program and Service Review?
Using the Canadian Municipal Reference Model, we identified 73 distinct services. This inventory list defines the City’s services, who they are delivered to and the outcomes of service delivery.
While direct cost savings have been identified, the Program and Service Review does much more. The review strengthens the City's continuous improvement culture by evaluating programs and services and recommending changes and enhancements.
Ultimately, the Program and Service Review provides recommendations to improve the services that matter most to Edmontonians, in ways that maximize tax dollars.