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The COVID-19 pandemic has increased the number of people experiencing homelessness. At the same time, physical distancing requirements have reduced the number of overnight shelter beds and day services. In response, the City of Edmonton is supporting community agencies operating temporary 24/7 accommodations for vulnerable Edmontonians.

Edmonton Convention Centre

Overview
  • The Edmonton Convention Centre (ECC) at 9797 Jasper Avenue is a City-owned facility
  • It will be used for 24/7 accommodation from October 30, 2020 to March 31, 2021
  • Boyle Street Community Services, The Mustard Seed, Bissell Centre, and the Bent Arrow Traditional Healing Society are delivering services
  • There is a maximum capacity of 300 people for overnight and day services
Service Standards
  • Staffed 24/7 by trained professionals with experience in the homeless serving sector. Security, maintenance, janitorial, and food service staff are also onsite

  • Services include sleeping accommodations, daily meals, storage, washrooms and shower facilities, and access to support services, including housing workers, health services, cultural services and harm reduction services

Security And Cleanliness

To proactively support the temporary accommodation: 

  • Additional downtown Peace Officers, Transit Peace Officers and Park Rangers have been deployed in the area

  • The Neighbourhood Empowerment Team has been deployed to support business and community stakeholders in crime prevention techniques and education

  • The City’s Capital City Clean Up program and City staff are providing needle collection and litter removal

  • Edmonton Police Service will respond to calls for service at or near the temporary accommodation that are police matters (public safety issues, criminal activity)

COVID-19 Protocols
  • All individuals undergo a health screening for COVID-19 before entering the premises and medical services are available on-site.

  • During a COVID-19 outbreak, the operators work with Alberta Health Services to ensure the safety of clients, staff and the broader community. Anyone who tests positive will receive appropriate medical care in a designated isolation space. For more information on public health guidelines, visit alberta.ca/covid.

Good Neighbour Commitment

The City and the operators are committed to being a good neighbour and working with the surrounding community to share information, address issues and find mutually agreeable solutions. Find out more in the good neighbour plan.

Commonwealth Stadium

Overview
  • Hope Mission required overflow space for its emergency overnight shelter, where capacity has been lowered due to COVID-19
  • The City helped Hope Mission secure space in an enclosed concession area off the concourse level of Commonwealth Stadium
  • There is a maximum capacity of 180 people for overnight and day services
Service Standards
  • Staffed 24/7 by trained professionals with experience working in the homeless serving sector, including in relationship building and de-escalation techniques.
  • Services include onsite meals, sleeping accommodations, washroom and shower facilities, and social services. Transportation is provided between Hope Mission’s downtown location and Commonwealth Stadium. 
  • Clients have access to housing information to aid their transition out of the shelter system.  
  • Clients who require care that cannot be provided at the temporary accommodation will be provided transportation to alternate services.
Security And Cleanliness

To proactively support the temporary accommodation: 

  • Security guards help monitor Commonwealth Stadium, support safety, and address issues, if they arise. 
  • Peace Officers have expanded their deployment to locations around the Commonwealth Stadium area, focusing on park spaces, back alleys and transit property. Peace Officers will liaise with the Edmonton Police Service and REACH Edmonton. 
  • Transit Peace Officers have increased patrols around the Stadium LRT station. 
  • Washrooms are available 24/7 inside Commonwealth Stadium. 
  • The Capital City Clean Up provides needle collection boxes, supply kits and personal pocket ashtrays, as well as regular garbage collection
  • The encampment response team will continue to address camps located on nearby public property
  • The Neighbourhood Empowerment Team is available to support business and community stakeholders who have questions or concerns about crime prevention and social disorder
COVID-19 Protocols
  • All individuals undergo a health screening for COVID-19 before entering. Any symptomatic individuals will be transported to an isolation facility to receive the care they need.
  • During a COVID-19 outbreak, the operators work with Alberta Health Services to ensure the safety of clients, staff and the broader community. Anyone who tests positive will receive appropriate medical care in a designated isolation space. For more information on public health guidelines, visit alberta.ca/covid.
Good Neighbour Commitment

Hope Mission and the City are committed to being a good neighbour and working with the surrounding community to share information, address issues and find mutually agreeable solutions. Find out more in our good neighbour plan.

CESSCO

Overview
  • The Mustard Seed identified a privately owned warehouse at 9935 75 Avenue in October 2020 to provide 24/7 service to vulnerable Edmontonians on the south side. This location will be leased from CESSCO on a temporary basis, from November 2020 to March 2021. 
  • The 24/7 accommodation at CESSCO replaces The Mustard Seed's shelter space in Trinity Lutheran Church and Strathcona Baptist Church.
  • The Mustard Seed is the sole operator of the CESSCO temporary pandemic accommodation.
Service Standards
  • The Mustard Seed will provide services in an effective, safe and secure manner.
  • 24/7 services reduce the need for individuals to travel elsewhere.
  • The site has trained professionals on-site at all times. Staff have experience working in the homeless serving sector, including in relationship building and de-escalation techniques.
Security And Cleanliness

The Mustard Seed, with support from the City, is working to be as proactive as possible by implementing enhanced safety and security measures: 

  • Staff will continually monitor the internal and external environment, including through security cameras, and manage security on site.  

  • Old Strathcona Clean and Capital City Clean Up will conduct proactive litter and needle collection.

  • City Peace Officers have expanded their deployment to include the top of the Mill Creek ravine bank, increased their presence on Whyte Avenue and in the community, with a focus on park spaces, back alleys, and transit property along 99th Street. 

  • The Neighbourhood Empowerment Team will be available to support business and community members as needed.

COVID-19 Protocols
  • All individuals undergo a health screening for COVID-19 before entering. Any symptomatic individuals will be transported to an isolation facility to receive the care they need.
  • In case of a COVID outbreak, the Mustard Seed will work with Alberta Health Services to ensure the safety of clients, staff and the broader community. Anyone who tests positive will receive appropriate medical care in a designated isolation space. For more information, visit alberta.ca/covid.
Good Neighbour Commitment

The Mustard Seed is committed to being a good neighbour and working with the surrounding neighbourhood to share information, address issues and explore opportunities to give back to the community. Visit theseed.ca/southside for more information.

For More Information

311 Contact Centre

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

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