The Community Standards Bylaw requires that you maintain the trees on the perimeter of your property.
Prune trees and shrubs around your yard so they do not overhang or block pedestrians or motorists using the sidewalks and roads beside your property.
For those who require assistance trimming large trees, the City recommends using a certified ISA Arborist.
The City prunes Boulevard and Open Space trees on a regular, cyclical schedule. Elms and trees that are susceptible to black knot are pruned every 4 years. All other Boulevard and Open Space Trees, depending on size and maturity, are pruned every 7 years. Broken branches are corrected as they are reported. For additional information on service levels please refer to Urban Forestry Operations.
Reporting Your Concerns
If you have a concern about trees overhanging sidewalks or roads:
- Discuss your concern with the property owner
- Record the address of the violation and a description of the problem if you can't resolve it directly with the property owner
- Call 311
- Provide your name, address, phone number, and the details of your concern in case your testimony is required in court
Responding to Your Complaint
After you call 311, the City takes these steps to help with your issue:
- A file is created specifying your concerns
- A Municipal Enforcement Officer (MEO) or Community standards Peace Officer (CSPO) opens an investigation
- The officer investigates your complaint within 4 business days
- The officer may issue a warning notice with directions to remedy the problem within a specified time frame or issue a bylaw ticket with a fine ranging from $250 to $10,000 depending on the circumstances
- The officer may issue an order, which allows the City to fix the problem and bill the property owner for the cost
- The City may contact you to appear as a witness, if the matter goes to court
Protecting your Privacy
The information you provide will be used to process your complaint, but your name and address will not be made available to anyone else. For more information on how the City protects your privacy visit Freedom of Information and Privacy.