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A cleaned off sidewalk in winter.

The City has specific standards for clearing snow and ice from sidewalks in Edmonton. When private property owners fail to meet the standards, bylaw tickets are issued and owners are invoiced the cost to have contractors clean the sidewalks.

Owners do have the option to dispute the bylaw tickets in court and can request a review of the snow clearing invoice. 

The Standard of a "Clean" Sidewalk 

The expectation is that all snow and ice be cleared to the cement/asphalt for the entire width and length of the sidewalk. Sand, gravel and/or ice melt can be laid as a temporary measure while the snow and ice is being removed.

Examples of Good and Bad Cleared Sidewalks

Timeframe to Clear a Sidewalk from a Snowfall

The Community Standards Bylaw #14600 does not provide a timeframe for snow removal. The bylaw states “A person shall maintain any sidewalk adjacent to land they own or occupy clear of all snow and ice“. Snow and ice is to be removed from the sidewalks as quickly as possible.


Dispute A Bylaw Ticket

If you are charged with a Bylaw offence you may request a review of your file if you feel you have a valid defence to the charge or if you feel there are significant mitigating circumstances to be considered.

Tickets can only be disputed in court or through the municipal prosecutors' office. Please follow the instructions on the ticket or follow the process on the Municipal Prosecution page to make a request for a file review.

Frequently Asked Questions

Why did I receive a $100 ticket and an invoice for snow/ice clearing?

 The ticket is a bylaw offence for failing to remove snow and/or ice from the sidewalk.  The invoice is for the cost of the snow/ice removal on the sidewalks adjacent to your property.  The City sent a contractor to remove all snow and ice to ensure the safety and accessibility for all pedestrians.

Why is the amount for the snow/ice clearing so high?

The snow/ice clearing is a set price based on a contract with an external contractor which is based on the width, length and depth of snow and ice on the sidewalk.

What happens if I do not pay the snow/ice clearing invoice?

The charges are applied to the tax roll.

I own my condominium and pay condominium fees, why am I receiving an invoice for snow/ice clearing instead of the condominium association?

Once the work is completed, the charges are applied to the legal property owners tax roll.  For multiple owners at a property the charges are divided equally and applied to every legal property owner. Condominium fees are not part of the City's review and should be discussed with the condominium association.

Why did I not receive a warning before being issued a ticket and a snow clearing charge?

Warning notices and door hangers are not required under the bylaw. They are given as a courtesy or friendly reminder to the property owner of a violation on the property and the need to clean up the sidewalk.  Not receiving a warning notice or a door hanger will not void the ticket and/or the snow clearing charge.

My landlord gave me the invoice but I want to fight it?

Information pertaining to an invoice will only be released to the owner of the property.  Individual agreements between the landlord and tenant are not part of the City's review and must be solved between the landlord and tenant.

Invoice Review Process

There is no formal dispute or appeal process for the snow/ice clearing invoice. Files will be reviewed on a case by case basis, please review the criteria and submit the request form.

Review Process For Snow Clearing Invoices

  • Submit a Review Request online
  • Complaints & Investigations will review the invoice and photographs provided by the Contractor
  • A review will be done of the bylaw officer’s investigation or report (notes/photos)
  • Review will be completed within 10 business days, and a response will be sent to the contact information provided
  • Once a review has been completed there will be no further reviews and the matter will be closed

Request A Review

Property owners with snow clearing invoices can request a review. This is not a submission for lodging complaints and reference 311 for making complaints.

Acceptable Dispute Examples
  • I have receipts from my own contractor for the snow clearing and require details on the snow clearing
  • I am the property owner and require more information to provide to my tenant on the snow clearing charges
  • I just purchased the property and received an invoice for snow clearing before I had possession
Non-Acceptable Dispute Examples
  • The cost is too high and not reasonable
  • I was out of town and had someone looking after the place who failed to clean my sidewalks
  • Hard packed snow on the sidewalk is safer than cleared to the cement
  • I didn't receive a warning, otherwise I would have cleared the sidewalks
  • I didn't know I was responsible for snow clearing on the side sidewalk, only for in front of my home (corner lot)

Enforcement Officers respond to enforcement needs such as after-hours noise and unsecured loads.

Find low-cost, pre-screened workers to help seniors with a variety of jobs around the home. 

Please clear sidewalks around your property as soon as possible to keep everyone moving safely.

For More Information

Community Standards and Neighbourhoods Branch


In Edmonton: 311

Outside Edmonton: 780-442-5311

Fax 780-496-6054

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