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Is your project complex, atypical, industrial, commercial or large-scale residential infill? We can help you navigate through the development process. 

The Client Liaison provides enhanced client support to:

  • Hold scoping meetings with project proponents and relevant City staff to proactively resolve issues, identify opportunities and establish jointly agreed-upon timelines
  • Resolve customer issues by working with City staff to develop solutions where appropriate, providing clear, concise and coordinated communication in a timely manner
  • Find appropriate City staff to address complex or unique problems through an in-depth and collaborative approach from problem identification to solution implementation
  • Resolve conflict or confusion between various stakeholders including City staff, customers, and/or reviewing agencies
  • Monitor the entire approval process from Rezoning through to Building Permit for major commercial, industrial, and large-scale residential infill projects using a project management approach

How To Apply 

Email Client Liaison

Criteria for Enhanced Support Service

To access the enhanced service, the project must be a commercial, industrial or large- scale residential infill project and meet the following criteria: 

  • Location - The development should be in a location that supports the City’s vision for growth. This could include priority areas identified in policy, through Council direction, or infrastructure availability (for example, proximity to LRT)
  • Complexity - This could include many aspects, such as political or public interest, servicing and infrastructure, or construction design
  • Economic/Social Impact - This will consider factors such as job creation, taxes and built form outcomes of value to Edmonton as a whole
  • Project Construction Date - Customers should be able to provide a start date with construction starting in the near term

For More Information

Title Client Liaison Unit



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