Your feedback on roadway concerns helps us keep our roadways safe and efficient. We appreciate your help in reporting problems as you encounter them. Your report is sent directly to Roadway Maintenance personnel who will dispatch it for inspection and repair.
How long does it take to repair a pothole?
The time it takes to fill a pothole depends on the location of the pothole and how many notifications are received. Crews in each of the City’s roadway maintenance districts inspect the roads and identify priority pothole areas based on severity, location and traffic volume.
The City targets the following response times for pothole reports:
- High priority locations: Inspected within 24 hours and repaired within two days
- Lower priority locations: Inspected within five days and repaired within a month
- Alleys: Inspected within two weeks and repaired within a year
(Please note that these are targeted response times).
City crews work 24/7 to keep our roads in good condition. We rely on citizens to report potholes by calling 311, using the 311 app or using the online pothole reporting tool. City crews also conduct inspections to locate and repair potholes.
What to Expect
Potholes on arterial roads are often completed at night. Potholes on roads with less traffic are completed during the day.
Pothole repairs are generally quiet, although large patch repairs on arterial roads may require the use of a vibratory roller. However, the noise and vibration from this work does not last long.
Pothole repairs typically have a minimal impact on traffic. Usually, one lane is closed temporarily while work is completed, and motorists are directed by a flagperson or sign. For larger potholes, more significant closures may be put in place.
If your vehicle is damaged from hitting a pothole, you can submit a damage claim.