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Your feedback on roadway concerns helps us keep our roadways safe and efficient. We appreciate your help in reporting problems as you encounter them. Your report is sent directly to Roadway Maintenance personnel who will dispatch it for inspection and repair.

How to Report a Pothole

The 311 mobile app is the fastest way to report potholes. The app lets you tag the specific location of the pothole when it’s safe to do so and gives the option to include a photo. 

In addition, the 311 app allows citizens to easily report a number of concerns directly to the City.

Get the 311 App

Other reporting methods:

Get the 311 App for iPhone

Search for “Edmonton 311" or download directly.

Get The 311 App for Android

Search for “Edmonton 311" or download directly.

How Potholes Form

A freeze thaw cycle causes potholes. Water in a crack will freeze and expand during the winter, weakening the pavement. When it thaws and the water evaporates, a cavity is left. As vehicles drive over the weakened cavity the pavement begins to crumble and a pothole appears. The more traffic on a pothole the faster it grows.

How City Crews Respond

Did you know city crews filled over 400,000 potholes last year?

City crews inspect all potholes they find or that citizens report. Potholes are inspected and prioritized based on safety. Safety includes considering size, location and traffic volume. Roads in neighbourhoods scheduled for urban renewal will be inspected and assigned a date.

How City Crews Prioritize Potholes

High priority locations: Inspected within 24 hours and repaired within two days*

Lower priority locations: Inspected within five days and repaired within a month*

Alleys: Inspected within two weeks and repaired within a year*

*Please note that these are targeted response times.

When Potholes are Fixed

Pothole repairs are usually quick. Crews use different equipment depending on the size that may cause temporary noise and vibration. 

Please give our crews room to work, and we'll soon have you safely on your way.

Pothole Damage

If your vehicle is damaged from hitting a pothole, you can submit a damage claim.

For More Information

Infrastructure Maintenance

Telephone

Call 311 for more information, 24 hours a day, 7 days a week. 

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

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