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The City is exploring an automated solution to parking enforcement.

This solution involves the use of cameras mounted to the top of City cars that can scan licence plates and identify vehicles not registered as paid on the EPark system.

Pay Parking Tickets

Bylaw Ticket Administration handles payments and inquires

Pay Speeding and Red Light Tickets

Ticketed and Towed Inquires

Bylaw Ticket Administration

Phone: 780-496-5161
Dates: Monday-Friday
Time: 8:30am- 4:30pm

Impound lot - Police Seized Vehicle Section

Phone: 780-496-8668
Address: 12230 124 Avenue NW

What is Automated Parking Enforcement?

Parking enforcement is currently done by beat officers who manually write tickets. Currently, the City is exploring an automated solution to parking enforcement. This solution involves the use of cameras mounted to the top of City cars that can scan licence plates and identify vehicles not registered as paid on the EPark system.

Under the new system, tickets would no longer be written manually and left under a vehicle’s windshield wiper. The plan is to initially only apply automated enforcement to tickets generated in EPark zones located downtown, in Old Strathcona and in all City-owned parkades. All other types of parking tickets would continue to be manually created and left on windshields.

The cost of a ticket for parking in an EPark zone without payment would not change and remain $50. All violations identified by automated enforcement would be manually reviewed and verified before a parking ticket was issued. Parking Enforcement Services would strive to address all parking violations within three to five business days.

Why We Enforce Parking

Adopting this leading-edge technology would improve efficiency when dealing with parking violations and our ability to respond to citizen complaints and parking enforcement services around Commonwealth Stadium events, Rogers Place and in residential communities surrounding festivals.

It would also enable parking officers to tackle other parking challenges in the future such as around school drop-off and pick-up zones, in front of businesses, at accessible parking spaces, in residential areas, during rush hour tow-away times and during seasonal snow parking bans.

  • Keep roads safe by identifying cars that are blocking sight lines, hydrants, or roadways
  • Ensure customers can access nearby businesses and supports an orderly turnover of stall use
  • Ensure people with mobility challenges can park near their destination
  • Keep traffic flowing by ensuring no-parking zones are clear during rush hour
  • Help City crews keep streets clear of snow
  • Alleviate disruption to residential neighbourhoods
Impact to Parking Placard Holders

The automated parking enforcement system is not designed to ‘read’ any parking placards. This includes Parking Placards for People with Disabilities. Because of this impact on the placard community, the City will be doing further consultation to ensure other options are examined that address this issue before automated enforcement is launched.

Accessible Parking Placards

Automated Parking Enforcement

FAQ

How do I make an inquiry about a parking ticket?
Bylaw Ticket Administration

Phone: 780-496-5161
Dates: Monday-Friday
Time: 8:30am- 4:30pm

Impound lot - Police Seized Vehicle Section

Phone: 780-496-8668
Address: 12230 124 Avenue NW

What happens if I haven’t paid for parking?

If parking has not been paid and a licence plate image is captured, the information will be forwarded to Bylaw Ticket Administration. A parking enforcement officer will then review and verify the parking violation. Tickets are mailed and delivered by Canada Post about five days after the violation date to the registered owner of the vehicle.

What if I have out-of-province plates?

The same level of enforcement will apply for out-of-province plates as it does for local plates.

What happens if I have paid for parking but my licence plate is scanned?

The photo of the licence plate will be deleted after 72 hours if it is not connected to a parking violation. Licence plate numbers are retained along with payment information in the event customers require it, as well as for parking metrics that are used to help improve parking services in Edmonton.

Will I have time to pay for my parking? What if I am just trying to pick someone up? Will I get a ticket?

A reasonable time is allowed between arrival/exit and log in/out of the EPark System.

How long is data collected held on to?

The length of time for retaining data is being reviewed, however there have been requests to hold on to information for up to three years for the purposes of tax claims.

What information does this camera technology collect?

The new digital camera technology captures the entire back-end of the vehicle including its licence plate. That information includes the licence plate number, the make, model and colour of the vehicle, its GPS coordinates and the time when the picture was taken. 

Would licence plate information be shared with other agencies, such as police?

No data collected through the Automated Parking Enforcement program will be proactively disclosed to third parties. Further, any personal information collected through the program will be retained and disclosed in accordance with the City's obligations under the Freedom of Information and Protection of Privacy Act.

What if my licence plate is covered in dirt or snow or vehicles are parked really close together?

If licence plates are obstructed in any way, they will be reported to a Parking Officer in the area. This Officer will locate the vehicle and remove the obstruction. If cars are parked too close together to capture an image, walking Parking Enforcement Officers will be notified to attend and capture an image which will be processed the same way.

For More Information

311 Contact Centre

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555
Email 311@edmonton.ca

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