You can call 311, 24-hours a day, every day of the year for access to City of Edmonton information, programs and services! You can also submit requests online!
About the Service
Non-emergency services only
311 is Edmonton’s non-emergency phone line for City government information and services. It provides residents, businesses and visitors with ease of access through a central point of contact for their city needs.
311 does not replace 911. Anyone requiring fire, ambulance, police emergency assistance must call 911 for emergency assistance.
Services available from 311
Citizens can access a range of information and services through a variety of different channels.
311 Online provides citizens with the convenience of self service options to common city services such as:
- Transit information
- Program Registration
- Registering a bylaw complaint
Services not included in 311
The following are not part of the 311 service.
| ATCO Electric | 1-800-668-2248 |
| ATCO Gas | 780-424-5222 |
| DATS | 780-496-4567 |
| EPCOR | 780-412-4000 |
| Service Alberta | 780-310-0000 |
|
TELUS Directory Assistance |
780-310-2255 411 |
| The Support Network | 211 |
| BusLink | 780-496-1600 |
How Do I Obtain the Service?
311 provides citizens with the choice of accessing City of Edmonton information and services.
Non-English speaking callers may request the assistance of an interpreter. The 311 agent will connect with an external interpretive service to assist with the call. The interpretive service offers assistance in more than 150 languages.
| Online | Contact 311 Form |
|---|---|
| Phone |
311 |
| 311@edmonton.ca | |
| In Person | 3rd Floor, City Hall |
3rd Floor, City Hall |
|
| By Phone |
311
780-442-5311 (Outside Edmonton) 780-944-5555 (TTY) |
What the City does with your request
311 plays a vital role in sharing information with the citizens of Edmonton.
Most callers to 311 will find that the agent is able to assist them with their call through to completion. In other cases the details of the request will be summarized through a service request for the appropriate department to complete. During these situations the caller will be provided with a reference number which allows them to follow on the request.
As part of our commitment to excellent service delivery all 311 calls are recorded and randomly reviewed for quality assurance purposes.
