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The City of Edmonton is no longer accepting new Commercial Collection clients. Have questions? Please call 780-496-5698.

As part of the 25-year Waste Strategy, the City started winding down its commercial collection services as of October 1, 2019.

Waste Services will work with clients to ensure the transition is as seamless as possible. The City will continue to meet ongoing obligations under existing contracts. 

City-owned sites will continue to receive collection services from City of Edmonton Waste Services.

Please note that the Edmonton Waste Management Centre will continue to accept waste and recycling from other haulers.

What can current clients expect?

Ninety days before service ends, clients will receive a notification letter. Clients can expect to receive these letters sometime between November 2019 and March 2020. This letter will also include information about current services that will help clients solicit service quotes from new providers.

After receiving this letter, clients can contact Commercial Waste Services at commercialwaste@edmonton.ca to schedule a preferred service cessation date to help ensure the transition to their new service provider is smooth and convenient. 

Bin Retrieval by Postal Code

Enter your business postal code below to find out when your bin will be picked-up.



FAQ

Which haulers do you recommend I contact?

To find hauler options, please search for Commercial Waste Collection Service Edmonton in your preferred search engine, or consult with another business in your area for a referral.

Why did the City stop offering this service?

The City’s 25-year Waste Strategy recommended changes to existing non-regulated business lines, including winding down the current commercial collections business. Going forward, the City’s Waste Services will act as a regulator, providing rules, facilitating market development and providing resources and educational support, rather than participating directly in the market.

When will my commercial waste bin(s) get picked up?

The City will begin retrieving commercial waste bins in March 2020 on an area-by-area basis. You will receive a letter at least 90 days prior to bin collection indicating when we will retrieve the bins in your area. Your service will end the same day your bin is retrieved, unless you have emailed commercialwaste@edmonton.ca to make other arrangements. 

How can I find out when my commercial contract expires?

Most contracts are month-to-month, and you are free to cancel your contract at any time. 

Do I need to cancel my contract now and hire a new waste hauling company?

If you plan to begin receiving service from another hauler before receiving the 90-day notice, you can end your contract with the City without penalty. You should work to finalize a contract with a new collection service provider before your City service ends to ensure there is no service interruption.

How do I cancel my collection service before my scheduled service end date?

Please email commercialwaste@edmonton.ca with your account name, number, address, site number and the ideal pickup date for your bins. Please contact us at least two weeks before you want your service to end.

Can my new provider buy my bin(s) from the City?

Yes, your new provider has the option to purchase your existing waste bin(s) from the City. Please email this request to commercialwaste@edmonton.ca. Please include the five-digit site number found on the front of your commercial waste bin. 

Where can we get more information on what trash goes into what bin?

Waste Services will be developing signage and educational materials to help facility staff and patrons effectively use the new waste system. Educational events will also take place in various City facilities. 

Where can I get more source separated organics information so our facility can start preparing for the change?

To align with the rollout of residential green carts, the source separated organics program will be rolled out over several years. By 2022, new bylaws will be in place that require all Industrial, Commercial and Institutional waste generators within Edmonton (i.e. businesses, non-profits, and institutions) to separate organic waste. Therefore, it is important for City facilities to lead by example in demonstrating successes in organic waste separation. Additional information about organics separation is coming soon.   

What facilities are considered City-owned sites?

A complete list of facilities will be posted online soon. In general, City facilities include:

  • City arenas and rec centres
  • Parks
  • Transit stations and facilities
  • Fire stations
  • City hall
  • EPS facilities
  • Edmonton Public Library branches
  • Eco Stations

Note: There are many City-owned facilities that are not occupied by City business units, but rather leased to, and operated by, third parties such as non-profit and other organizations. These City-owned facilities are not included in the corporate facilities three stream waste collections rollout.

For More Information

Telephone

780-496-5698

Email wasteman@edmonton.ca

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