About the Branch

The Engagement Branch offers a single point of contact to our customers and includes 311 and the Employee Contact Centre.

311 hours are from 7am to 7pm, seven days a week (closed statutory holidays).


Engagement offers a full range of customer service options to both the citizens and City of Edmonton employees. The 311 Contact Centre provides citizens with information and access to City of Edmonton programs and services. The Inside Information contact centre provides procurement, human resource and information technology services and information to City staff.

Featured Projects & Programs

call centre

2019 - 311 Customer Survey Results

Every year the City conducts a customer satisfaction survey to measure performance, track progress and identify areas for service improvement. View the results.