The Community Standards Bylaw prohibits leaving appliances outside unless they are in a crate or a locked storage building, so children can't open the appliance by hand.
Keeping Them Safe
To prevent children in the community from being injured, when you discarded appliances:
- Remove handles, hinges, and locks to disable any appliance door with a lock mechanism
- Store appliances in a crate or in a locked storage shed or garage
- Leave appliances outside only when they are due for pick up or removal
You can also dispose of your old appliances at your local ECO station.
Reporting Your Concerns
If you have a concern about an improperly stored appliance:
- Discuss the concern directly with your neighbour
- Record the address of the violation and a description of the problem if you can't resolve the problem directly with your neighbour
- Call 311
- Provide your name, address, phone number, and the details of your concern in case your testimony is required in court
Responding to Your Complaint
After you call 311, the City takes these steps to help with your issue:
- A file is created specifying your concerns
- A Municipal Enforcement Officer (MEO) opens an investigation
- The officer investigates your complaint within 4 business days
- The MEO may issue a warning notice with directions to remedy the problem within a specified time frame, or issue a $250 fine immediately, depending on the circumstances
- The officer may issue an order, which allows the City to fix the problem and bill the property owner for the cost
- The City may contact you to appear as a witness, if the matter goes to court
Protecting Your Privacy
The information you provide will be used to process your complaint, but your name and address will not be made available to anyone else. For more information on how the City protects your privacy visit Freedom of Information and Privacy.