Please be prepared with the following information to make your booking:
- Program name
- 2-3 potential program dates
- School mailing address, including postal code, school telephone number, and fax number
- Contact name and names of teachers for all classes being booked
- Email address(es) of teacher(s) booking and attending the program
- Number of students attending
- Number of supervisors
- Special needs / accessibility arrangements
- Name and cell phone number of on-site contact person for programs at your school
Fees and Payment
The amount owing is shown on your program booking confirmation letter and/or email. Payment is required prior to the program start date. Invoices are sent out by the City on the first of each month. You will receive your invoice in the same month as your program runs. For example: for a May booking, your invoice will be issued May 1. Payment can be made by cheque, Visa, MasterCard, and American Express. Please have cheques made payable to the City of Edmonton and write your booking confirmation numbers on your cheques.
Credit card payment can be made over phone by calling 311 or 780-442-1442.
Mail cheques to:
Citizen Services Payment Processing
PO Box 2359
19th Floor, Edmonton Tower
Edmonton AB, T5J 2R7
The maximum number of students permitted in a program is 30. Groups exceeding 30 students must book an additional program.
Adults are required to remain with their group and supervise participating students at all times during the program. Adult supervisors are admitted free of charge with the program in the following ratios:
- Pre-school (3-4 years): 1 adult per 3 students
- Kindergarten - Grade 6: 1 adult per 5 students
- Grades 7-12: 1 adult per 10 students
Additional adults and students/siblings exceeding these ratios will be asked to pay facility admission fees and tour the facility on their own. Additional participants can rejoin their group after the registered program ends. To ensure a high quality program, we recommend that all students participating are within the age range advertised for the program.
Cancellation and Rescheduling
You are required to submit written notice of cancellation of program(s) via email to firstname.lastname@example.org.
Programs cancelled with 30 days notice or more will not be charged the program fee or a cancellation fee. Programs cancelled with 8-29 days notice are subject to be charged 50% of the program fee, unless the cancellation is filled by a waitlisted group. For programs cancelled with 7 days notice or less, the full program fee will be charged.
Programs run rain or shine. In the event of poor weather, you must call 780-442-1442 or email email@example.com if you are not coming.
Programs cancelled due to severe weather conditions will not be charged a cancellation fee as long as they are rescheduled within the current or upcoming school year fall term (September - November).