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COVID-19

Effective August 1, 2020, wearing a mask or face covering is mandatory in all indoor public places and public vehicles. Learn more at edmonton.ca/COVID-19.

 

Customer Accommodation

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Recognizing that COVID-19 represents an unpredictable and unique scenario that requires all Albertans to take measures to prevent the spread of the virus, the City has made the decision to close all Community and Recreation Facilities and Attractions effective Saturday March 14, 2020, at 6pm. This closure will be in place until further notice.

We want to assure you that we have a plan to accommodate you.

Memberships

Annual Recreation Centre and Annual Attractions Memberships

Will be extended for the time period from Wednesday March 11, 2020, until we reopen facilities. We will then add the appropriate number of days to the end of your membership.

Recreation Centre Continuous Monthly Memberships (monthly payments)

Will be put on hold. You will not be charged any future payments until we reopen. A prorated credit for March 11 to 31 will be placed on your account. When we do reopen your regular monthly payments will resume.

Recreation Centre Monthly Pass Holders

Will be extended from Wednesday March 11, 2020, until we reopen facilities. We will then add the appropriate number of days to the end of your membership.

Recreation Centre Multi-Admission Passes

Normally expire 2 years from the date of purchase. As a quality service gesture we will be extending all Multi-Admissions by simply adding one more year from the date of purchase.

Cancellations

If you would prefer to cancel your Annual Recreation Centre or Continuous Monthly Membership, please complete the Recreation Membership Cancellation Request form.

Program and Course Cancellations

As previously communicated, we have cancelled all our registered programs effective Saturday March 14, 2020, for the remainder of the Winter Program Season, through Saturday April 4, 2020. 

We are in the process of completing these cancellations.

  • If on Saturday March 14, 2020, your program was ongoing, you will be provided with a prorated refund for the number of sessions not completed.
  • If your program was to start after Saturday March 14, 2020, you will be provided a full refund. As we work through the large volume of cancellations, we will be placing your credits on your account.
  • If you would prefer to receive a cheque refund you can make this request using the City of Edmonton Recreation Program Cheque Refund Request form.

Aquatic Programs that have a "pass/fail" component with them (such as swimming lessons), will have progress cards mailed out in the coming weeks.

Leisure Access Program customers may apply to the Leisure Access and Ride Transit Program by mail during this time. For cancelled programs and courses, customers will receive their eligible discount to be used again at a later date. 

Closures

City Attractions

All City of Edmonton attractions are closed until further notice

  • Edmonton Valley Zoo
  • John Janzen Nature Centre
  • John Walter Museum
  • City Arts Centre
  • Muttart Conservatory is closed for renovations until 2021

Other facilities:

  • Yorath House
  • Alfred H. Savage Centre 
  • William Hawrelak Park Pavilion
  • Rundle Family Centre Pavilion
  • Victoria Park Pavilion
  • Castle Downs Pavilion
  • The 100 Street Funicular

The Orange Hub remains open.

The Prince of Wales Armoury remains available for tenant access. City of Edmonton Archives are closed until further notice.

This closure affects the following arenas

  • Bill Hunter
  • Callingwood
  • Castle Downs
  • Clareview
  • Confederation
  • Coronation
  • Crestwood
  • Donnan
  • Downtown Community Arena
  • George S Hughes South Side
  • Glengarry
  • Grand Trunk
  • Kenilworth
  • Kinsmen Twin
  • Londonderry
  • Michael Cameron
  • Mill Woods
  • Oliver
  • Russ Barnes
  • Terwillegar
  • The Meadows
  • Tipton
  • Westwood

Skating

Skating rinks at William Hawrelak Park, Rundle Park and Victoria Park are now closed, with City staff no longer maintaining the ice at these locations.

Recreation Facilities

All City of Edmonton Recreation Centres and attractions are closed until further notice.

  • Terwillegar Community Recreation Centre
  • Commonwealth Community Recreation Centre
  • Clareview Community Recreation Centre
  • The Meadows Community Recreation Centre
  • Kinsmen Sports Centre
  • Jasper Place Leisure Centre
  • St. Francis Xavier Sports Centre
  • Peter Hemingway Fitness and Leisure Centre
  • Grand Trunk Fitness and Leisure Centre
  • Bonnie Doon Leisure Centre
  • Confederation Leisure Centre
  • Eastglen Leisure Centre
  • Londonderry Fitness and Leisure Centre
  • Mill Woods Recreation Centre
  • O'Leary Fitness and Leisure Centre 

Previously closed

  • ACT Aquatic and Recreation Centre 
  • Hardisty Fitness and Leisure Centre
Seniors-Serving Centres
  • Northgate Lions Seniors Recreation Centre
  • Central Lions Seniors Centre
  • Millwoods Senior and Multicultural Centre

Work Out With Us at Home

Just because we have to stay at home does not mean we can't still work out together. Our fitness instructors are creating Work Out at Home Videos so we can still stay connected and keep fit!

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