EPark Parking System

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Parkade Closures

City Hall Parkade is closed until further notice.

Parking is available at Stanley A. Milner Library parkade or on-street. Please contact 311 if you have questions related to the closure.

EPark is the City of Edmonton’s owned and operated paid parking program - managing paid parking at all curbside locations across the city and at four parkades - City Hall Parkade, Library Parkade, Century Place Parkade and Canada Place Parkade.

EPark allows customers to pay for City-managed parking stalls via the EPark App, online, by phone or by using an EPark machine.

Parking Rates & Zones

Changes to Paying by Mobile Device

On April 29, 2024, the City of Edmonton is launching a new mobile payment system to enhance customer experience with parking across the city. Paying for daily parking will be simpler and easier to do by mobile phone without using an app or online account.

Customers can quickly pay for parking online at HotSpot Parking, or by scanning a QR code posted on EPark machines.

Please note that at this time, the top-up function on the current EPark account has been disabled. Customers can continue to use their existing balance until April 29, and can pay at the existing EPark machines when funds run out.

For those who like to use an app to pay and manage parking, a new app by HotSpot will be available on Google Play and the App Store on May 15, 2024.

EPark features introduced in 2023 including free 15-minute curbside parking, extended hours, and adjusted rates will apply under the new system.

Event Nights

Event night rates apply when there is a Rogers Place event with an expected attendance of over 10,000 people. This is applicable to stalls located from 97 Street to 109 Street and from Jasper Avenue to 107 Avenue. On-street rates can go as high as $4.50 per hour during event nights while parkade rates can go as high as $5.00 per hour during the weekdays.

See the Frequently Asked Questions below for information on these changes.

How to Use EPark

Paying at the Machine

You can pay for your parking session with:

Cash (coins)
Credit cards
Pre-paid credit cards*

Note: Debit cards are not currently accepted.

You do not need to display a ticket on your dashboard once payment is accepted and your session is active.

* Pre-paid credit cards must be registered prior to the transaction.

Paying with the App

Speed up parking payments by paying online or using the MyEPark App.

You only pay for the time you use and can provide funds back to your account if you leave the parking spot early. The app can also remind you when your time is about to expire, allowing you to top up your session.

Report Epark Problem

Technical Issues

Report an EPark machine malfunction or a technical issue.

Request an EPark Receipt

Request Receipt

Complete the following form to request a receipt

Request an EPark Refund

Request Refund

Request an EPark Refund

Parking in the City

Find out more about where to park, permits, restrictions and bans in the city.

MyEPark Edmonton Parking App

Pay for parking sessions, add money to account and see account balance.

Accessible Parking Zones

The City installs Accessible Parking Zones on public property in front of residences and businesses.

Frequently Asked Questions

Why the increase in operating hours?

Extending hours will ensure operating hours align with local business hours. Other Canadian cities - including Vancouver, Toronto and Montreal - have operating hours for Sundays and for special events. The City currently extends operating hours for events downtown during evenings and Sundays, so extending hours will be consistent with other cities.

As downtown traffic returns to pre-COVID levels, there is a need to increase turnover to ensure ample parking space is available. This also includes returning the free parking limit to 15 minutes offered pre-pandemic; the 30-minute free parking was in place during the pandemic.

Why the increase in rates?

The update reflects current parking demands resulting from the city’s significant growth in recent years. Council moved to update the maximum parking fee bylaw so the City can apply parking rates based on demand.

The updated paid parking structure is consistent with other Canadian cities that have adjusted pricing in response to parking demand, with lower rates for lower-demand areas and higher rates in high-demand areas - including Calgary, Regina, Vancouver and Winnipeg.

Where are rates increasing?

Hourly parking rates will increase from $3.50 to $4.50 for high-demand EPark zones located at Rice Howard Way, 103 Street between 102 Avenue and 103 Avenue, and 104 Street between Jasper Ave and 104 Avenue.

These on-street parking stalls experience occupancy rates of 75% or more, which are determined by vehicles parked during EPark operational hours divided by available parking spaces.

The adjustment impacts 14 out of 385 EPark zones, or 4% of all EPark zones in Edmonton.

The new pricing rate is competitive with rates for surface private parking lots, which charge between $4.00 to $6.00 an hour.

Pricing for lower demand areas, less than 75% occupancy rate, will remain at $1.00 to $2.50 an hour.

What will be done with the increase in revenue?

Increased revenues will offset the tax levy as approved by Council in the 2023-2026 budget and ensure Edmontonians continue to have a sustainable tax rate.

As part of the Curbside Management Strategy, the City will be looking at creating parking benefit districts which may produce longer-term opportunities to invest back into services and communities. However, the immediate, short-term goal is for the City to achieve pre-COVID revenue targets.

Is the City removing EPark Stalls as well?

The City is removing 68 EPark zones in low-performing areas. These following areas will instead become either 2 or 3 hour maximum time-restricted parking stalls, encouraging turnover and maintaining parking availability.

96 to 101 Street from 105 Avenue to 108 Avenue (Chinatown)
Zones: 4001-4009, 4012-4014, 4019-4025, 4032, 4035-4036, 4048
95 to 96 Street from Jasper Avenue to 103A Avenue
Zones: 1004, 1011-1014, 1024-1025, 1028, 1065
108 to 110 Street from 102 to 104 Avenue
Zones: 2056-2057, 2064-2066
109 Street from 84 to 86 Avenue
Zones: 5043-5044, 5048-5049, 5055-5056
Jasper Avenue and Stony Plain Rd
Zones: 6007-6016, 6019-6027, 6031, 6036-6039, 6044 6048-6050, 6066

Are there EPark zones coming to other areas?

Yes, the City regularly consults with Business Improvement Areas (BIAs) on parking management that responds to parking demands in their communities. In 2024, the following new EParks will be added:

Four zones for the North Edge BIA on February 4, 2024
Five zones for the Alberta Avenue BIA, 3 on January 15, 2024, and 2 on January 29, 2024

View the EPark map to find current and updated parking information and locations.

Will increased fees make parking available only to people with higher income?

Increased parking rates help offset increasing the overall tax levy for Edmontonians.

The pricing adjustments will occur for three locations in the downtown area: Rice Howard Way, 103 Street between 102 Ave and 103 Ave, and 104 Street between Jasper Ave and 104 Ave. These areas are high-demand areas where occupancy is 75% or greater and where the adjusted pricing will increase more turnover so people can find parking space. This impacts 14 out of 385 EPark zones or 4% of all EPark zones in Edmonton.

The new pricing rates are competitive with other parking options such as private parking facilities and parkades. Parkers with accessible placards will continue to have two hours of free parking in any EPark curbside zone.

The city is removing 68 EPark zones in low-performing areas and replacing them with 2 or 3 hour maximum time restricted parking. Many of these areas are close to downtown and in communities that need economic recovery support. Parking will be free, but the time restriction will encourage turnover and maintain parking availability.

Raising rates downtown may discourage residents from visiting the downtown core. What is being done to address these concerns?

We understand low-cost or free parking was one of the features that attracted visitors to the downtown.

The pricing adjustments will occur for three locations in the downtown area: Rice Howard Way, 103 Street between 102 Avenue and 103 Avenue , and 104 Street between Jasper Avenue and 104 Avenue . These areas are high-demand areas where occupancy is 75% or greater and where the adjusted pricing will increase more turnover so people can find parking space. This impacts 14 out of 385 EPark zones or 4% of all EPark zones in Edmonton.

The updated EPark fees are competitive with other parking options such as private parking facilities and parkades. Downtown bike facilities, LRT stations, bus transit service and other services are available for people who wish to visit downtown without using a personal vehicle.

Free 15 minute parking will be available for customers and service vehicles doing pick-up or deliveries at local businesses.

EPark zones close to downtown, such as Chinatown, that are low-performing are being removed and replaced with 2 or 3 hour time restricted parking. Parking will be free, but the time restriction will encourage turnover and maintain parking availability. Parkers with accessible placards will continue to have two hours of free parking in any EPark curbside zone.

The City is working with partners to ensure downtown remains a destination for Edmontonians, by supporting efforts to keep places clean, safe, and beautiful, marketing and promoting business, cultural and artistic events and activities, and attracting new businesses, services, and residencies.

How will extending operating hours and adjusting rates impact parking around hospitals, medical institutions and post-secondary education institutions?

All parking areas around institutions with lower occupancy rates will continue to be in the $1.00 to $2.50 per hour range. The updated operating hours and the return to 15 minute free parking will encourage more turnover so parking space for short term visits to medical facilities and hospitals is more available.

Parkers with accessible placards will continue to have two hours of free parking in any EPark curbside zone. There are many off-street parking facilities for longer term stays, including employee parking.

Open Option Parking allows for institutions to work with neighbouring partners to determine the right amount of parking that is needed on-street and off-street for visitor and employee needs as opposed to following minimum parking requirements.

The city is removing 68 EPark zones in low-performing areas and replacing them with 2 or 3 hour maximum time-restricted parking zones. Parking will be free, but the time restriction will encourage turnover and maintain parking availability.

Contact Us

If you reside outside of Edmonton, please call 780-442-5311.

Email	epark@edmonton.ca
Phone	311
TTY	711