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How do I use the on-street pay machine to pay?

These instructions are also provided on the pay machines.

  • Enter the four digit zone number for the area in which you are parked. The zone number is located on top of the street signs. The zone number will be posted at every meter, along with the instructions on how to use the machine.
  • Enter your license plate information.
  • Make payment by either inserting coins ($2, $1, $0.25)** until “paid to time” is adequate or, inserting a credit card (VISA, MasterCard or AMEX) as shown on the front of the pay machine. Remove credit card when requested and select the appropriate time required by pressing the + (add) or “Max Time” buttons.
  • Press button for optional receipt, a receipt is not required for the dash.

**Please note the pay machines do not provide change.

What do I do if the pay machine is out of order?

Please proceed to another pay machine and make payment. If you are parked on-street, payment can be made at any on-street pay machine.

If you are parked in a parking lot or parkade, you can use any pay machine within the lot/parkade or any pay machine located on-street to complete your payment.

Please note: If you park in a parkade and use a pay machine located on street, you will need the zone number of the parkade. The zone number is located on signs posted throughout the parkade.

The pay machine did not return my coins. How do I request a refund?

In the event that a pay machine does not return coins, customers may request a refund by emailing epark@edmonton.ca or by completing an online form.

When calling 780-496-7275 and citizens press * to report a problem, the call will be transferred to the 311 customer service centre, who will be ready to handle calls from Edmontonians for problems experienced here.

Requests must include the date, pay machine ID, contact information and any other relevant information. The pay machine will be checked for an overage and customers will be contacted regarding the outcome.

I have entered the necessary information and made payment, why didn’t I get a receipt for my car?

EPark is totally paperless; the receipt is an optional item that you must request before the end of your transaction. You do not require a receipt for your dashboard.

Can I add time to an existing parking session?

Yes, but you will have to use the same method of payment in order for the system to recognize your session.

For example, if you have paid at a pay machine for an hour you will have to use a pay machine to add time to your session.  Alternatively, you could wait until your current session ends, then go online to start a new session and pay using a credit card.

If you used your credit card, you have the option to either use a machine or pay online for additional time. 

In either case, the additional payment will apply to your existing session and will not start a new one.

Please note: as per City bylaws, the vehicle may not be parked for longer than the maximum time posted on the signs in the area.

What is the EPark phone number?

The EPark phone number to call for activating and deactivating a parking session is 780-496-7275.

How do I pay using my cell phone?

To use the cell phone method of payment, you must first sign up for an account at epark.parkplus.ca.

  • Call (587) 400-PARK (7275) and listen to the voice prompts.
  • Text to Park - Text "start" + the zone number to (587) 400-PARK (7275) to start a parking session. To end the parking session, text “end” and then the parking zone number. ie. "START 1234" and "END 1234"

For more information, visit epark.parkplus.ca.

I have set up a cell phone account online; however, when I call in from my cell phone, the system tells me that the cell phone number is not recognized.

Your phone number has been blocked from being displayed.

To unblock your phone number if you are a Telus or Bell Mobility customer, dial *31# OR *82 and then the ParkPlus number. (For example, enter the unblocking code prior to the ParkPlus number as follows: *31# 780 496 7275.)

To obtain information about the unblocking code for other cell phone providers, please contact your provider directly.

If I have more than one vehicle listed in my cell phone account, how does the system know which vehicle I have parked?

You do not need to designate which vehicle you are using when you activate a parking session using your cell phone account as long as you have an active parking session for one of the vehicles listed in the account.

The only requirement is that you have enough active parking sessions for the number of vehicles parked in an EPark parking zone. For example, if you have two vehicles parked in EPark zones, you must activate two distinct parking sessions. (You must activate each parking session from a separate cell phone number.)

If I activate a parking session using one of my cell phones, can I use another one to deactivate the session?

No. The phone number that is used to activate the parking session must be used to deactivate the parking session.

I have forgotten the password for my cell phone account. How can I request a new one?

Go to m-epark.parkplus.ca and enter in the email address associated with your account.  Choose the Forgot Password option and the EPark system will email you a new password. For more details, go to the Password Reset Instructions.

What is my balance on my cell phone account?

Sign in to your account; the balance is listed next to "Prepay Service".

How do I know if I have to add more funds to my account?

The system will not let you activate a parking session if your account balance is too low. You can enable the "Low balance notification" in your account settings to notify you by email when your account balance is low. You can choose your low balance notification amount at $10, $20, $50 or $100.

How do I add more funds to my account?

Sign in to your account and select the "Payment" tab, then fill in the required fields.

How do I make changes to my account, such as adding a new license plate?

Sign in to your account and select "Edit My Account". From here you can update your license plate and cell phone information or your contact information.

How do I view my parking transactions?

Sign in to your account and select "Account Activity". Note you will have access for transactions of the current month and the past three months. If you need access to parking transactions that are older than three months, please send an email request to epark@edmonton.ca.

When I use my credit card online to add a lump sum payment to my account, does the system remember my card and allow transactions to be automatically charged to it?

No, the EPark system does not save your credit card information or automatically charge it for each transaction. Credit cards are used to only put a set amount ($25, $50, $100, $200, $500 or $1000) on the account.

Will I get a receipt when adding funds to my account with a credit card?

The receipt for payment is automatically emailed to the registered email address on the account.

I have another question about EPark that isn’t answered here. Who do I contact?

You can call 311 to speak with an operator. Alternatively, you can email your question to epark@edmonton.ca.

What is the GST number?

Please note that there is a GST identifier at the end of the business number so that the full GST number for the City reads as follows: 119326270 RT0001

Pay for Parking

Sign up for an account or log in to purchase parking.

For More Information

311 Contact Centre

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555
Email 311@edmonton.ca

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