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Currently, the City is exploring an automated solution to parking enforcement. This solution involves the use of cameras mounted to the top of City cars that can scan licence plates and identify vehicles not registered as paid on the EPark system.

What happens if I haven’t paid for parking?

If parking has not been paid and a licence plate image is captured, the information will be forwarded to Bylaw Ticket Administration. A parking enforcement officer will then review and verify the parking violation. Tickets are mailed and delivered by Canada Post about five days after the violation date to the registered owner of the vehicle.

What happens if I have paid for parking but my licence plate is scanned?

The photo of the licence plate will be deleted after 72 hours if it is not connected to a parking violation. Licence plate numbers are retained along with payment information in the event customers require it, as well as for parking metrics that are used to help improve parking services in Edmonton.

How do I make an inquiry about a parking ticket?

Bylaw Ticket Administration
Phone: 780-496-5161
Hours of Operation: Monday-Friday, 8:30am- 4:30pm

What if my licence plate is covered in dirt or snow or vehicles are parked really close together?

If licence plates are obstructed in any way, they will be reported to a Parking Officer in the area. This Officer will locate the vehicle and remove the obstruction. If cars are parked too close together to capture an image, walking Parking Enforcement Officers will be notified to attend and capture an image which will be processed the same way.

Will I have time to pay for my parking? What if I am just trying to pick someone up? Will I get a ticket?

A reasonable time is allowed between arrival/exit and log in/out of the EPark System.

What if I have out-of-province plates?

The same level of enforcement will apply for out-of-province plates as it does for local plates.

What information does this camera technology collect?

The new digital camera technology captures the entire back-end of the vehicle including its licence plate. That information includes the licence plate number, the make, model and colour of the vehicle, its GPS coordinates and the time when the picture was taken. 

How long is data collected held on to?

The length of time for retaining data is being reviewed, however there have been requests to hold on to information for up to three years for the purposes of tax claims.

Would licence plate information be shared with other agencies, such as police?

No data collected through the Automated Parking Enforcement program will be proactively disclosed to third parties. Further, any personal information collected through the program will be retained and disclosed in accordance with the City's obligations under the Freedom of Information and Protection of Privacy Act.

For More Information

311 Contact Centre

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555
Email 311@edmonton.ca

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