Main page content begins here

The following information aims to provide answers to some of the common questions we've recieved about our secure site for property owners

If you continue to encounter issues with registering or logging into the site, call 311. If you have concerns with the information about your property, call 311 and ask to speak with an assessor.

Do I need to re-register every year?

No. Once you set up an online profile on MyProperty@Edmonton and connect your property, you will have access to it as long as you own that property.

Can I attach multiple properties to my online profile?

Absolutely. All you need is the latest assessment notices for each property you own.

Your notices will display an account number and a password, which you will need to enter to connect your property to your online profile on MyProperty@Edmonton.

I can't add a property to my online profile on MyProperty@Edmonton. What should I do?

Please email us at assessment@edmonton.ca or phone 311 (780-442-5311, if outside Edmonton) to correct this issue.

Why does the property owner login process differ from that of an agent?

At this time, we are offering enhanced services to the owners of residential properties only. However, we are making an extensive effort to extend this online service to non-residential property owners.

Can I change my email address after I connect properties to my online profile?

Unfortunately, no. If you wish to update your email address, you should re-register for MyProperty@Edmonton and reconnect your property to your new online profile.

What should I do if I sell my property?

Once the City receives a change of ownership notification from the Land Titles Office, your previously owned property will be disconnected from your online profile on MyProperty@Edmonton.

 

However, we recommend you disconnect your property from your online profile after you sell it.

The information for my property is incorrect on the website. How do I get this information corrected?

If you’ve come across an error in your assessment notice, contact us first.

Most assessment-related concerns can be resolved by speaking with a 311 agent or assessor—with no formal complaint fees required.

To help us address your concerns more effectively, have your latest assessment notice in front of you with the "account" number and "valuation group" information ready.

It is important that you contact us as quickly as possible so that we can make any necessary corrections. 

 

What if the size of my home, as indicated on the City's secure website, is wrong?

Measurements used for assessment purposes reflect exterior measurements and may differ from what your builder has stated.  

If you believe that incorrect measurements have been used to calculate your assessment, please contact us.

How does the City keep my information secure and private?

Security of your personal and property data comes first in everything the City does. We protect all of your information with multiple layers of security. Some of them include data encryption and password hashing.

 

Also, the City collects your information under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act (FOIP Act), Municipal Government Act (MGA) and the School Act for the purpose of creating and administering your online, digital account for access to the City of Edmonton Assessment and Taxation online services. Your information is collected, used and disclosed in accordance with the FOIP Act.

For More Information

Property Assessment

If you have in-person inquiries, visit us at the Edmonton Service Centre:

2nd Floor, 10111 104 Avenue NW
Edmonton, Alberta T5J 0J4

Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555
Email assessment@edmonton.ca

Property Taxes

Telephone In Edmonton: 311
Outside Edmonton: 780-442-5311
TTY 780-944-5555
Email taxes@edmonton.ca

End of page content. Please choose between the following five options:

Back to main menu Back to current page menu and content View current page breadcrumb Back to site search Continue to page footer content