For security reasons, the number of profiles attached to a property is limited to the number of property owners. We encourage you to create one profile with your personal email and attach as many properties as you own. Once you’ve done that, you will not be able to attach the same properties to a different profile.
The following information aims to provide answers to some of the common questions we've received about our secure site for property owners.
If you continue to encounter issues with creating your profile or logging into the site, call 311. If you have concerns with the information about your property, call 311 and ask to speak with an assessor.
Absolutely. All you need is the latest assessment or tax notice for each property you own. Your notices will display account numbers and access codes, which you will need to enter to add your property to your online profile on .
Identifying yourself as the property owner is just another security step. Once you verify ownership, your property's information will be locked to your profile, which allows us to confirm that no one else has access to your property's information.
Full information about your property is available only to you, the property owner. If you suspect that your property is attached to an email that is not yours, please email email@example.com as soon as possible.
Once you create a profile onand attach your property, you will have access to your current and future property assessment and taxation notices for as long as you own your property. You can view the notices in the My Mail section of the website.
If you have any issues signing in or creating your profile, please follow prompts on the
If you continue to encounter issues with creating your profile or logging into the site, call 311.
No. Once you set up an online profile on and connect your property, you will have access to it as long as you own that property.
At this time, we are offering enhanced services to the owners of residential properties only. However, we are making an extensive effort to extend this online service to non-residential property owners.
Unfortunately, no. If you wish to update your email address, you should re-register for and reconnect your property to your new online profile.
Once the City receives a change of ownership notification from the Land Titles Office, your previously owned property will be disconnected from your online profile on
However, we recommend you disconnect your property from your online profile after you sell it.
If you’ve come across an error in your property information, contact us first.
Most property- or assessment-related concerns can be resolved by speaking with a 311 agent or assessor—with no formal complaint fees required.
To help us address your concerns more effectively, have your latest assessment notice in front of you with the "account" number and "valuation group" information ready.
It is important that you contact us as soon as possible so that we can make any necessary corrections.
Measurements used for assessment purposes reflect exterior measurements and may differ from what your builder has stated.
If you believe that incorrect measurements have been used to calculate your assessment, please contact us.
Security of your personal and property data comes first in everything the City does. We protect all of your information with multiple layers of security. Some of them include data encryption and password hashing.
Also, the City collects your information under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act (FOIP Act), Municipal Government Act (MGA) and the School Act for the purpose of creating and administering your online, digital account for access to the City of Edmonton Assessment and Taxation online services. Your information is collected, used and disclosed in accordance with the FOIP Act.