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Community Safety Neighbourhood Response guide overview.

The City developed a neighbourhood response tool that helps you make the right call at the right time. It covers a range of situations from witnessing vandalism, intoxication and substance abuse to property and business concerns and provides tangible steps to increase safety and minimize risk.

Over-Serving Alcohol

You witness the continued serving of alcohol to individuals who are clearly intoxicated, e.g. slurred speech, stumbling/falling or aggressive behaviour.

You observe labour being exchanged for alcohol.

  • Call 1-800-742-7818 — Alberta Gaming and Liquor Complaint Line (open until 3:30am)
  • Visit aglc.ca/contact-us — Alberta Gaming and Liquor Commission

Take action. Be detailed and keep a record of all events.

Illegal Gambling

You see “under the table” gambling or betting on sports:

  • Call 1-800-742-7818 — Alberta Gaming and Liquor Complaint Line
  • Visit aglc.ca/contact-us — Alberta Gaming and Liquor Commission

Provide information and/or evidence. Be detailed and keep a record of all events.

Park, Sidewalk or Road Damage

You see a sidewalk that needs repair or a road with potholes:

  • 311 App — Click New Request, Roads & Sidewalk Maintenance and choose the appropriate option. Take a photo and fill out the online report
  • Call 311 — Then provide the requested information

You see an unkept public park:

  • 311 App — Click New Request, Parks, Park Maintenance. Take a photo and fill out the online report
  • Call 311 — Then provide the requested information
Wild Animal In City Limits

You see a wild animal within city limits:

  • Visit edmonton.ca/wildlife for more information
  • Call 311 — to report an ill, injured or aggressive coyote
  • Call 780-427-3574 — to report all other large wildlife to Alberta Fish and Wildlife
Sexual Assult or Domestic Violence

You witness or are a victim of sexual assault.

  • Call 911 — Report the sexual assault if you see or experience it happening
  • Call 780-423-4121 — Sexual Assault Centre crisis line (24 hours) for support and counselling

You witness or are experiencing domestic violence

  • Call 911 — if you observe or experience abuse. 
  • Call #377 or 780-423-4567 — Edmonton Police non-emergency line
  • Call 310-1818 — Toll-free Family Violence Line
  • 780-455-6880 — Today Family Violence Help Centre
  • 780-496-4777 — City of Edmonton, Individual and Family Well-being
Smoking and Patio Violations

You see people smoking or vaping tobacco or cannabis in non-smoking areas

You see a patio over capacity

  • Call 311 - Contact the City of Edmonton to report your concern, provide the location and the requested information
Unethical Employment

You witness staff drinking or participating in unsafe activities on the job:

  • OHS Complaints — Report the safety concern online to Occupational Health and Safety
  • aglc.ca/contact-us — Contact the Alberta Gaming and Liquor Commission

You notice staff are unlicensed or paid illegally:

Lights Out In Street Or Park

You notice a street light is burnt out:

  • Call 311 — Contact the City of Edmonton and provide the requested information.
  • Use the 311 App — Click New Request, Streetlights, Street Maintenance. Take a photo and fill out the online report. 
Playground Maintenance

You notice a playground or Green Shack requires structural maintenance:

  • Call 311 — Contact the City of Edmonton and provide the requested information.
  • Use the 311 App — Click New Request, Parks, Structure/Playground Damage. Take a photo and fill out the online report. 
Greenery Maintenance

You see a tree on public property in need of maintenance:

  • Call 311  Contact the City of Edmonton and provide the requested information.
  • Use the 311 App  Click New Request, Trees. Take a photo and fill out the online report. 
Lost or Wandering Pet
  • Call 311 to report it to the City of Edmonton
  • Visit Lost Pets to view the steps if you have lost your pet or you find a stray animal. 
Loitering, Panhandling, Graffiti & Vandalism

You witness people loitering or panhandling outside a business or on a street corner. 

  • Call 211 and press 3 — to access the 24/7 Crisis Diversion team
  • Call 780-423-4567 — Edmonton Police non-emergency line to report the incident

You see vandalized public or private property (graffiti):

  • edmonton.ca/graffiti — to apply for the Professional Graffiti Cleaning Program for removal at no cost to the property owner
  • Report it on 311 app — Click New Request, Graffiti/Vandalism and choose the appropriate option. Take a photo and fill out the online report
  • Call 311 — City of Edmonton
  • Report it on EPS app — Edmonton Police
  • Call #377 or 780-423-4567 — Edmonton Police
Homelessness

You see a person regularly sleeping in public areas:

  • Call 311 — Contact the City for any concerns about homelessness on public land.
  • Call 211 press— Contact 24/7 Crisis Diversion for non-emergency support for shelter, intoxication, and mental health
  • Call 587-336-5688 — Contact Boyle Street Community Services Street Outreach. They connect with those living rough

You come across a homeless camp, tent or shelter on public or private property:

  • Call 311 - Be prepared to provide details about the camp's location

Park Rangers will visit the camp within 4 days. Individuals using the camp will be connected to support services and housing options by the Boyle Street Outreach team. The camp will be scheduled for cleanup by Parks maintenance crews.

Mental Health

You see someone who is experiencing a psychosis or mental health crisis.

You see someone threatening or attempting suicide.

  • 780-342-7777 — Community Urgent Services and Stabilization Team (24 hours)
  • 1-877-303-2642 — Mental Health Helpline (24 hours)
  • 780-482-HELP (4357) — Distress line (24 hours)
  • 211 press — Community information and referral

Take action. Call 911 if you or someone else is in danger. 

 

 

Litter

You see litter or an overflowing garbage can on public property.

  • Call 311 — Report the problem to the City of Edmonton and provide the requested information
  • Use the 311 App — Click New Request, Litter, Litter Public Property and choose the appropriate option. Take a photo and fill out the online report

Your complaint will be investigated. If the issue can’t be resolved with the property owner or manager, Capital City Clean Up will visit the site and clean it up.

You see a dead animal on public property:

  • permits.edmonton.ca — Click Bylaw and Animal Complaints to report it. 
  • 311 App — Click New Request, Litter, Dead Animal Removal to report it.
  • Call 311 — then provide the requested information
Parking Violations

You see someone is parked in your paid parking spot:

  • Speak to the property manager or parking authority service to see if they can address the concern
  • Call 311 — Report the problem to the City of Edmonton and provide the requested information
  • Use the 311 App — Click New Request, Parking Enforcement and choose the appropriate option. Take a photo and fill out the online report
Nuisance Property

A property does not appear to meet Alberta Health's Minimum Housing and Health Standards:

Nearby properties are continuously noisy or disruptive at night:

  • Call #377 or 780-423-4567 — the Edmonton Police non-emergency line to report the issue.
Needles

You step on a needle and it punctures your skin:

  • 811 — Call Alberta Health Link
  • edmonton.ca/needles — City of Edmonton


You find a needle in a public place:

  • edmonton.ca/needles
  • Call 311 press 3 - Explain where you found the needle and the operator will guide you through safe disposal of the needle.

You find a needle on your property or public property:

You can safely handle and dispose of a needle by picking it up with gloved hands or tongs. Place the needle in a metal or plastic container, then wash your hands with soap and warm water. Do not bend, snap or re-cap the needle and do not throw the needle in the recycle or trash.

Safely stored found needles can be taken to an Eco Station for proper disposal. Although it is always important to use caution, there is minimal risk with picking up a used needle.

Gang Activity

You see what appears to be a gang threatening someone.

You witness gang-related activity or advertising of weapons.

  • Call 911 — Emergency Services if you see the occurrence in progress. Do not approach the gang but capture as much detail as you safely can
  • Call 780-414-GANG (4264) — EPS Gang Hotline

 

Report A John

Provide detailed information about what you witnessed. If it's safe, record the licence plate number or vehicle model.

  • Call #377 or 780-423-4567 — Edmonton Police non-emergency line
  • Call 1-800-222-8477 — Crime Stoppers
  • Call 780-471-6137 — CEASE

You can also report it online:

Door To Door Sales

A door-to-door sales person is trying to sell household energy products, which is now prohibited by law.

Door-to-door salespeople are harassing you after you've declined their product.

  • 780-427-4088 — Consumer Contact Centre, Service Alberta

Provide detailed information about your experience. Try to note the salesperson's identification information, if possible. 

For More Information

Jenna Pilot

Title Supervisor, Community Safety
Telephone

780-442-6360

Email jenna.pilot@edmonton.ca

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