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Remove as many valuables as possible if you must stay elsewhere. While Edmonton Fire Rescue Services is investigating the fire, an officer will accompany you to recover these items and a record will be kept of what is removed from your home. Check for important legal documents, damaged or undamaged.
Try to locate the following items to take with you:

  • Identification
  • Vital medicines such as blood pressure regulating drugs, insulin, anti-seizure medication
  • Eyeglasses, hearing aids or other personal aids (even if damaged, personal aids may be repaired or replaced temporarily)
  • Valuables such as credit cards, checkbooks, insurance policies, savings account books, money, jewelry

Emergency Support Services

The City’s Emergency Support Response Team (ESRT) works with the Canadian Red Cross to provide you with temporary emergency housing. If necessary, the Canadian Red Cross and Edmonton Emergency Relief Services Society will also provide emergency clothing, food and personal items. In some cases, the Edmonton Emergency Relief Services Society will supply essential furniture. If you have homeowners or tenants insurance, then your policy may cover temporary housing.

Canadian Red Cross

Office: 780-423-2680
Emergencies (24h): 1-888-800-6493

Edmonton Emergency Relief Services Society (24h)

Call: 780-428-4422

Counselling/ Crisis Services

After an emergency, common responses include anxiety, depression, anger, hopelessness and an inability to concentrate. Here are some agencies that can provide some counselling and/or crisis management.

City of Edmonton Social Workers

Call: 780-496-4777
Online: Support Programs

211 Resource Lists

Provides direct link between essential health, human services, community resources and government assistance needed day-to-day and in times of crisis.

Call: 211

The Crisis Support Centre (24h)

Call: 780-482-4357 
Helps individuals cope with crisis by phone, in person and online.

For More Information


In Edmonton: 311

Outside Edmonton: 780-442-5311

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