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Actions during/after an intense rain storm

Call 311 to report any dislodged manhole covers, pooling on roads, clogged catch basins, and any basement flooding.

Stay away from manhole covers that are being dislodged during a storm due to high water and air pressure. Manhole covers are heavy and could cause injury.

Use caution when driving through underpasses during storms. The water levels in underpasses could become quite high and cause vehicles to become partially submerged and/or stall.

During and immediately after a storm, City crews will first be dealing with any dislodged manhole covers that may have popped due to high volume rain, and with any pooling of roads due to clogged catch basins from debris as a result of the heavy rain and/or hail.

City crews will respond to any reports of basement flooding after addressing the top priorities of public safety and roadway access for emergency crews; this may not happen till after the storm subsides, and may even take a few days depending on the number of calls.

If you are experiencing basement flooding, proceed with caution. Call 311 to report the flooding in your home; provide your address and contact information so this information can be logged in the City’s system.

While City crews do not actually clean up flooded basements (that is the owner’s responsibility), City crews can provide advice on what needs to be done. When it is safe to do so, you should clean up and dry out your basement as quickly as possible.

Emergency Contacts & Inquiries

Sewer Trouble: 24-Hour Numbers

Blocked sewer service


Drainage or sewer trouble


Flooded basement or street


Sewer odour or illegal dumping complaints


Gold Bar odour complaint hotline (EPCOR)


General Numbers

Drainage general information


Drainage environmental concerns


Flood prevention program - home check-up


Gold Bar wastewater treatment plant (EPCOR)


Lot grading information and assistance


Lot grading re-inspection requests


Permanent Area Contributions (PAC)


Stormwater management lakes


Sump pump discharge


Utility bill inquiries and complaints (EPCOR)


Water & sewer service inquiries

780-496-5444 or 311

Keeping our river healthy is important. From fertilizing to car washing, what we do at home impacts our river.

Your household plumbing is only the start of a massive sewer network that consists of three systems.
The City provides a basic service to help diagnose drainage problems with your sewer service.
Items such as rags, wipes, diapers, feminine products, hair and condoms should never be flushed.
Save time and money by disposing of fats, oil and grease in a safe and environmentally friendly way.
A subsidy program to assist homeowners financially to install backwater valve.
Information on a free household flood check-up program offered by the City of Edmonton.

Insurance after flooding

Contact them for questions related to insurance availability, affordability and coverage.

For More Information

Drainage Infrastructure

General Information



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