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The City of Edmonton values the safety and security of visitors and staff, and the protection of personal and public property at City recreation facilities. City staff, corporate security and the Edmonton Police Service work together to prevent, monitor and react to any potential risks. Please do your part by showing respect for people and property at City recreation facilities, and reporting any suspicious persons or activities to staff immediately.

Any person who commits a contravention will be asked to leave and may have privileges suspended from City-operated facilities and property.

What is a Contravention?

A contravention is an action or behaviour by a patron that:

  1. Violates a City of Edmonton rule, guideline or safety protocol
  2. Interferes with other patrons' ability to enjoy the use of City facilities
  3. Interferes with City staff’s ability to perform their duties 
  4. Constitutes an illegal activity

See Examples

Typical Contravention Responses

  Type of Response Length of Measure/Ban Authority
Level A Employee may inform you that the behaviour is not allowed and request that you either stop the behavior or leave. 1 day any employee
Level B Employee may revoke your facility, program, or service access and/or cease formal communications with you for a temporary period. 90 days Director, management, supervisor or designate

Level C

(Illegal Activities)

Employee may revoke your facility, program, or service access and/or cease formal communications with you for a temporary period. 1 or 2 years (depending on the severity and impacts of the contravention committed) Branch Manager

Examples of Contraventions 

This list of examples is not exhaustive and other actions or behaviours that the City in its sole discretion deems to be non-compliant with City rules, guidelines or safety protocols, interfering with other patrons’ enjoyment of the facility or interfering with City staff in the performance of their duties may constitute a contravention and will be classified based on their similarity to the types of behaviours already classified below.

Level A ​

Level A contravention examples include, but are not limited to:

  • Aggressive, targeted yelling or swearing at employees and/or other members of the public
  • Sarcasm, insults or minor intimidation in the attempt to bully or coerce, including threats to employee’s job
  • Excessive volume of communication (calls, emails, visits) that are not warranted
  • Deliberately interfering with operations, services and/or duties being performed/provided
  • Entering proof of admission areas without approval or purchasing admission during operational hours
  • Failure to follow posted guidelines for the use of the site/amenity or public health measures
  • Behaviours that are discriminatory, prejudiced against or antagonistic towards employees and/or other members of the public that have an adverse impact on the individual for reasons related to a protected ground under the Human Rights Act. This includes, but is not limited to, their race, religious belief, age, gender, sexual orientation or disability. Behaviours may include negative comments, racial slurs, jokes, innuendos, or displaying of hurtful or inappropriate messaging (symbols, body art, words/phrases)
  • Consuming or under the influence of alcohol and/or drugs
  • Behaviours or actions that may result in minor physical harm to themselves or others (roughhousing, wrestling, throwing items)
  • Disruptive and/or inappropriate use of electronic devices (taking photos of employees or others, excessively loud or inappropriate content of music)
  • Not complying with posted Bylaws, such as smoking or vaping within the building
  • Breach in employee confidentiality
  • Any continued, unwelcome physical or verbal behaviour that offends, humiliates or causes someone to feel uncomfortable, including unwanted advances 
Level B​

Level B contravention examples include but are not limited to:

  • Multiple Level A behaviours and/or actions after educating, defusing and/or de-escalating are attempted
  • Not complying with a 1 or 7 day removal of access
  • Three incidents of 1 or 7 day removal of access within a 90 day period
Level C (Illegal Activities)

Level C contravention examples include, but are not limited to:

  • Not complying with a 90 day, 1 or 2 year removal of access
  • Three incidents of 90 day removal of access within a 2 year period
  • Any activity that violates or breaches the Criminal Code of Canada, Human Rights legislation or any other law
  • Direct or indirect threats to physical safety through any communication method, including displaying or making comments of an item to be used (weapon) in causing death or injury to any person, or for the purpose of threatening or intimidating any person (including designed to be used or intended for use in binding or tying up a person against their will)
  • Behaviours or actions that result in serious physical or emotional harm to others (example: use of bear/pepper spray)
  • Trespassing on restricted City property or after operational hours
  • Spitting on another person’s exposed skin
  • Sexual or physical assault of another person, including any unwanted touching of a sexual nature or otherwise, when someone intentionally applies force to a person without their consent
  • Indecent or lewd acts, sexual misconduct, including any intentional or unwanted touching
  • Stalking through any form
  • Causing or creating risk where a child will suffer physical, sexual or emotional harm
  • Hate or discrimination crime
  • Possession of illegal drugs
  • Theft, damage, or the threat of, an individual’s or City property, including breaking and entering
  • Possession or carrying of firearm(s), ammunition, explosives, non-kitchen knives

For More Information

Online Contact 311 Online


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