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ETS is proposing an alternative transit option for neighbourhoods that might not have service in the proposed new bus network.

Edmonton’s proposed new bus network identifies communities that have a low number of riders, have low density and are geographically difficult to service due to the road network design that are better suited for alternative transit options other than a fixed route.

Have Your Say - Complete The Online Survey

Before ETS implements a proposed alternative transit option, community input is needed to help adapt and adjust it. How can we improve the quality of life in your community through a new, convenient and safe alternative transit option? 

We will be asking residents to help us refine several parts of this new transit option to best meet community needs. Five community workshops were held in June 2019 and an online survey is now available until September 8, 2019.

Communities proposed to receive alternative transit service include:

  • Avonmore, Cloverdale, Kenilworth and King Edward Park, as well as Gainer and Girard Industrial
  • Brookside, Falconer Heights and Henderson Estates
  • Aspen Gardens, Grandview Heights and Lansdowne
  • Breckenridge Greens, Cameron Heights, Potter Greens, Rio Terrace, Wedgewood Heights and Westridge
  • Lauderdale and Montrose

Community input will be used to adapt and adjust the proposed new transit option and will be included in our final report to City Council in November 2019 when we seek approval to implement the pilot project.


For neighbourhoods that are losing service or will have excessive walking distances, ETS is committed to finding alternative transit solutions for them. In January 2019, City Council requested that ETS also look at providing this service to neighbourhoods that do not currently have transit service. The Council request includes reviewing community routes to better serve areas of the city with many seniors' housing complexes.

Other Neighbourhoods Identified as Potential Pilot Project Areas

In addition to the eligible communities listed above for public engagement, ETS is identifying other neighbourhoods that do not currently have transit service that could be eligible for the pilot project. If the pilot project is approved by City Council, ETS will be reaching out to these communities.


The goal would be to implement the alternative transit option at the same time as the Bus Network Redesign implementation in mid-2020. Implementation is subject to approval and funding from City Council.


ETS proposes to gather feedback during the pilot project to evaluate its success.

Next Steps

A report containing implementation details and operating costs for an alternative transit solution will go to City Council in November 2019. If approved, the solution would start to be implemented alongside the Bus Network Redesign.

Frequently Asked Questions

How are transit resources allocated?

Public transit benefits both the community and individuals, so transit costs are covered 60% through municipal taxes and 40% through customer fares.

In order for ETS to provide best value to all taxpayers, it regularly evaluates the performance of its routes. If a route has a low number of passengers, buses will be moved to another location where the travel demand is higher. In the absence of regular transit service, ETS is evaluating alternative transit options for affected communities.

Why will my community not have regular bus service in the future?

The recommendation to remove regular scheduled service from a community is a difficult one and is based on a number of factors. Buses from areas of the city with fewer riders are often re-assigned to other areas where the demand for service is significantly higher. There are three primary reasons behind the recommendation to remove service:

  1. Low population density - transit needs a minimum number of riders to support the service. Resources are often reallocated based on demand.
  2. Geography - some communities are difficult to serve, especially those that have one road in and out. This road configuration means the bus must backtrack to get out of the neighbourhood. This is an inefficient use of time and resources.
  3. Road network design - not every road in Edmonton is built to accommodate a 40’ bus. Roads must be wide enough for a bus to navigate and curves in the road must allow for the bus to manoeuvre through them.
I live in a newer community that doesn’t currently have transit service. Will I get an alternative transit option?

ETS is reviewing the cost and options for providing alternative transit solutions to neighbourhoods that do not currently have regular transit service.

ETS is first focusing on communities that currently have transit service and are losing it in the proposed bus network redesign. We anticipate engaging neighbourhoods that do not have service today in fall 2019.


How did you determine eligible communities for an alternative transit pilot project?

Communities that are losing transit service in the new bus network will be eligible for a pilot project if more than 20 per cent of their population must walk more than 600 metres to the nearest transit stop and there are more than 20 existing customers beyond the 600 metre walk to regular service. 

Other communities that do not have transit service today may be eligible for a pilot project as well. The pilot projects are pending a decision by City Council in November 2019.

I am a senior who relies on community routes and there won’t be a route in the new network. Will I get to participate in the pilot project?

In neighbourhoods where community routes are being eliminated due to a very low number of customers, ETS is looking at extending the pilot project during off-peak hours.

I work in an industrial area that is losing transit service in the new network. Will I get to use this service?

ETS is looking at extending this service to industrial areas that do not have transit service and will engage major employers in these areas to better understand their employees’ transit needs.

For More Information

Bus Network Redesign Project


In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

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