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On April 25, 2021 Edmonton Transit Service’s (ETS) new On Demand Transit service will add a new layer of service in our integrated transit network.

Details about how to book a ride, pick-up/drop-off locations and other information will be available starting in February 2021. Information will be available on this web page, through webinars and social media, and communication with affected neighbourhoods. In the meantime, we encourage you to sign up to our email list to make sure you receive project updates.

On Demand Transit will complement regular bus and LRT service so more Edmontonians can get to where they need to go conveniently and safely.

This service will be provided as part of a two-year pilot project.

Customers will be able to book a ride on an accessible vehicle by using an app on a smart device, telephone or website using Via’s advanced trip planning software.

A small bus with a professionally-trained Pacific Western Transportation (PWT) driver will carry customers to and from set pick-up points in their neighbourhood and the designated transit hub.

This shared ride service will provide quick and efficient trips by using Via’s advanced trip planning software to match multiple customers headed in the same direction.

For the two-year pilot period, customers won’t pay when they board an On Demand Transit vehicle. Instead, standard fare payment will take place when the customer transfers between On Demand Transit and regular service at an ETS Transit Centre or LRT Station.

On Demand Transit Options and Transit Hubs for Selected Communities

Flexible, On Demand Transit will be provided by small buses during peak and off-peak hours in some established and newer communities where the design of neighbourhood roads, ease of access in and out of the community, and current levels of transit use make it a challenge to provide regular bus service. It also allows ETS to introduce a public transit option to newer communities until the neighbourhood is adequately built out to support regular bus service.

Please note: Customers can book a trip up to 1 hour in advance. Once their request to book a trip is received, they can expect to wait up to 30 minutes to be picked up. They will also be given time to meet the shuttle at a designated location.

Neighbourhood Transit Hub Maximum Wait Time Additional Information

Aspen Gardens

South Campus Transit Centre

20 minutes

Avonmore

Bonnie Doon

20 minutes

Breckenridge Greens

Lewis Farms Transit Centre

25 minutes

Brookside

South Campus Transit Centre

25 minutes

Cameron Heights

West Edmonton Mall Transit Centre/Leger Transit Centre

30 minutes

Cavanagh

Century Park Transit Centre

30 minutes

Cloverdale

Connors Road/95 Ave (future: Muttart Station)

20 minutes

Eastgate Industrial

Capilano Transit Centre

20 minutes

Edgemont

Lewis Farms Transit Centre

30 minutes

Falconer Heights

South Campus Transit Centre

30 minutes

Girard Industrial

Bonnie Doon

20 minutes

Grandview

South Campus Transit Centre

20 minutes

Graydon Hill

Century Park Transit Centre

30 minutes

Hawks Ridge

Lewis Farms Transit Centre

30 minutes

Hays Ridge

Century Park Transit Centre

30 minutes

Henderson

South Campus Transit Centre

30 minutes

The Hamptons/Hope Road

Lewis Farms Transit Centre

25 minutes

Kenilworth

Bonnie Doon

20 minutes

Keswick

Century Park Transit Centre

30 minutes

King Edward Park

Bonnie Doon

20 minutes

Lansdowne

South Campus Transit Centre

20 minutes

Montrose

Coliseum Transit Centre

20 minutes

Northwest Industrial

Westmount Transit Centre

30 minutes

Potter Greens

Lewis Farms Transit Centre

25 minutes

Rio Terrace/Quesnell Heights

South Campus Transit Centre

20 minutes

Southeast Industrial

Millgate Transit Centre (future: Davies Station)

30 minutes

Starling

Lewis Farms Transit Centre

30 minutes

Trumpeter

Lewis Farms Transit Centre

30 minutes

Wedgewood

West Edmonton Mall

30 minutes

Westridge

West Edmonton Mall Transit Centre

20 minutes

On Demand Transit Options and Transit Hubs for Seniors' Residences

ETS will also provide On Demand Transit service to 16 large seniors’ residences that won’t be served directly by local or community routes. Drop-off locations will be a nearby transit hub or shopping mall. More information will be provided when it is available.

Senior Residence Current Route# Transit Hub
Ansgar Villa  309 116 Street & Jasper Avenue
Corona LRT Station
CN Tower Bus Loop
Canora Gardens 305 Westmount Transit Centre
Jasper Place Transit Centre
Gateway Manor 307 Bonnie Doon
Capilano Transit Centre
Grace Garden 307 Bonnie Doon
Capilano Transit Centre
Kiwanis Place 309 116 Street & Jasper Avenue
Corona LRT Station
CN Tower Bus Loop
McQueen Gardens 305 Westmount Transit Centre
Jasper Place Transit Centre
Ortona Village 305 Westmount Transit Centre
Jasper Place Transit Centre
Ottewell Place 307 Bonnie Doon
Capilano Transit Centre
Rosedale Estates
Rosedale in the Park
Rosedale Village
309 116 Street & Jasper Avenue
Corona LRT Station
CN Tower Bus Loop
St. Andrew’s Selo 307 Bonnie Doon
Capilano Transit Centre
St. Joachim  309 116 Street & Jasper Avenue
Corona LRT Station
CN Tower Bus Loop
Summit Village 305 Westmount Transit Centre
Jasper Place Transit Centre
Tegler Manor 309 116 Street & Jasper Avenue
Corona LRT Station
CN Tower Bus Loop
Tegler Terrace 305 Westmount Transit Centre
Jasper Place Transit Centre


Please note: Customers can book a trip up to one hour in advance. Once their request to book a trip is received, they can expect to wait up to 30 minutes to be picked up. They will also be given time to meet the shuttle at a designated location.

Project Information

Stay up to date about about the latest project information.

Frequently Asked Questions

How is transit funded?

Public transit benefits both the community and individuals, so up to 60% of ETS’ operating costs are covered through municipal taxes and the remainder through fares. In order for ETS to provide the best value to all taxpayers, it regularly evaluates the performance of its routes to match the service to the demand. In some neighbourhoods, On Demand Transit is expected to be a better fit.

Will my established neighbourhood continue to have access to public transit?

There are 22 established communities that will have access to On Demand Transit because it is a better fit than regular transit in the new bus network.

I live in a newer community. Will I get access to public transit?

Yes. There are eight newer communities that will have access to On Demand Transit in 2021. Other newer communities must meet the following criteria to be eligible for the service in the future:

  • Must be further than 600 metres from existing transit service
  • Road network design may not be able to support a 40’ bus
  • There must be a minimum of 200 occupied dwellings.
How does ETS decide where to add, change or reduce service?

The Transit Service Standards set guidelines for when ETS considers making changes to service. The changes are prioritized based on several factors including available resources. ETS is developing service standards for On Demand Transit based on the direction provided by City Council on March 11, 2020.

How did you decide which communities would receive On Demand Transit?

If more than 20 per cent of their population must walk more than 600 metres to the nearest transit stop and there are more than 20 existing customers beyond the 600-metre walk to regular service, ETS reviewed the neighbourhood for On Demand Transit.

In newer communities, ETS considers several factors. They include being more than 600 metres from existing transit service, their road network design may not be able to support a 40’ bus, and they must have at least 200 occupied dwellings.

Are industrial neighbourhoods eligible for On Demand Transit?

The Gainer, Girard Northeast and Southeast Industrial neighbourhoods will receive On Demand Transit starting in mid-2021. ETS will review other industrial neighbourhoods for eligibility in the future.

Who will deliver the service?

Pacific Western Transportation, in partnership with Via Transportation, is contracted to provide a two-year On Demand Transit pilot project to Edmontonians. 

Will the vehicle be accessible?

ETS is committed to using accessible vehicles with space for at least one (1) wheelchair so that individuals with mobility challenges can use the service. It will also have space for families who are using strollers. Customers should identify their need for an accessible vehicle when booking a trip.

Why is ETS delivering the service as a two-year pilot through a third-party service provider?

On Demand Transit is new to Edmonton, so ETS wants to provide enough time for transit users to use the service and evaluate what works well before making a significant investment in equipment and hiring more staff. During the two-year pilot project, ETS will evaluate how the service is performing including delivering it through a contracted service and report back to City Council on the findings.

For More Information

Bus Network Redesign Project

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

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