Taxis and Accessible Taxis
- Taxis must have a toplight and a meter
- Taxis can be hailed from the street
- Accessible taxis prioritize requests from passengers who require mobility aids
- Accessible taxis may be hailed from the street
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The City of Edmonton wants to make sure everyone travelling around the Edmonton region in a vehicle for hire is travelling safely.
Travelling around the Edmonton region in a vehicle for hire starts with a trip request.
There are two ways to request a trip: by hailing a vehicle from the street or requesting a vehicle in advance.
In the City of Edmonton, only taxis and accessible taxis can be hailed or flagged from the street. Trips for these services may also be requested in advance, using a variety of different methods including a web reservation, a phone reservation, or mobile app.
Requesting trips using limousines, private transportation providers, shuttles, or transportation network vehicles must be made in advance via phone, website, mobile app, or other methods, before the vehicle arrives to pick you up. These vehicles can not accept a flag or hail from the street.
Vehicle for Hire Limousine Plate
Licensed limousines will have the current City of Edmonton issued limousine plate attached to the front of the vehicle. This plate begins with “L” followed by a three digit number.
A City of Edmonton Vehicle for Hire licence sticker
Before you enter a Private Transportation Provider vehicle that you’ve requested a trip for, follow these steps to make sure it’s the vehicle and driver that you’ve requested.
Valid Private Transportation Provider vehicles should not have:
Vehicle for Hire Shuttle Plate
Licensed shuttles will have the current City of Edmonton issued shuttle plate attached to the front of the vehicle. This plate begins with “S” and is followed by a four digit number.
Standard City of Edmonton Taxi Plate
City of Edmonton Accessible Taxi Plate
Example of Taxi Meter
Example of Taxi Markings
Licensed taxis will have the current City of Edmonton issued taxi plate attached to the front of the vehicle. This plate begins with “T” and is followed by a four digit number for a standard taxi and an “A” followed by a three digit number for an accessible taxi.
Taxi and accessible taxi vehicles will also have the following:
Before you enter a transportation network vehicle that you’ve requested a trip for, follow these steps to make sure it’s the vehicle and driver that you’ve requested.
Valid Transportation Network Vehicles should not resemble a taxi vehicle. This means it should not have:
$3.60 (minimum fare) for first 135 metres (or any portion thereof) (Street Hail)
$3.25 if the service has been pre-arranged
$0.20 for each additional 135 metres
$0.20 for each additional 24 seconds of waiting times
$3.60 for any request for service cancelled upon arrival without prior notice (Street Hail)
$3.25 for any pre-arranged service cancelled upon arrival without prior notice
$3.25 (minimum fare)
$3.25 for any pre-arranged service cancelled upon arrival without prior notice.
Fare for trips that have been prearranged are set at a minimum of $3.25.
Taxi fares to the airport can be either the fare calculated by the vehicle taxi meter or the flat rate established in the Edmonton International Airport fare map, whichever is less.
If you have a complaint about your trip, such as:
Please contact 311 and provide information regarding the nature of the incident and other details such as date, location, company, and driver description. You must also provide your contact information to 311.
The 311 team will forward your complaint to our enforcement team to investigate. By filing your complaint through the 311 service, our enforcement team can better track complaints on all vehicle for hire companies and address your concerns.