Vehicle for Hire Service Restrictions
To help prevent the spread of COVID-19, there are provincial restrictions (Order 18-2020) for all taxis, limousines, private transportation providers, shuttle service providers, and all ride-sharing services such as Uber and Tapp. These include: limits to the number of passengers in a vehicle, enhanced cleaning practices, and guidelines around what to do in the event of a potential exposure. For more information, please see the Province of Alberta's guidance documents and/or visit alberta.ca/covid19.
Requesting a Trip
Travelling around the Edmonton region in a vehicle for hire starts with a trip request.
There are two ways to request a trip: by hailing a vehicle from the street or requesting a vehicle in advance.
Hailing From the Street
In the City of Edmonton, only taxis and accessible taxis can be hailed or flagged from the street. Trips for these services may also be requested in advance, using a variety of different methods including a web reservation, a phone reservation, or mobile app.
Requesting a Vehicle in Advance
Requesting trips using limousines, private transportation providers, shuttles, or transportation network vehicles must be made in advance via phone, website, mobile app, or other methods, before the vehicle arrives to pick you up. These vehicles can not accept a flag or hail from the street.