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Answers to some frequently asked questions about Edmonton's Snow Angels program.

Does the City match volunteers with seniors or persons with disabilities?

Unfortunately, the City is unable to match volunteers with seniors or persons with disabilities. To find a volunteer or a person who needs help with their snow shovelling, please check with your local community league, seniors centre, school, and religious or spiritual centre.

How do I become a Snow Angel?

It’s simple! 

  • Keep your walk free of snow and ice
  • Shovel a neighbor's walk
  • Start a conversation with neighbours about the importance of clear sidewalks
  • Make a plan with your neighbours to share the shovelling


Why is snow removal so important?

Snow that remains on sidewalks is hazardous for everyone, but especially for people with limited mobility who may be severely injured from falling on ice or snow. Uncleared walkways also make it difficult for people who deliver services in our city - mail carriers, meter readers, delivery drivers, firefighters, and paramedics.

Who is responsible for snow removal?

According to Community Standards Bylaw #14600, property owners are responsible to clear the public sidewalks around their property of all ice and snow. The City provides property owners a grace period of 48 hours from the time of the snowfall to have this completed.

If a sidewalk isn’t cleared, the City can issue the owner a notice to clear the sidewalk. If the owner doesn’t comply, the City can either issue a $100 fine or clear the sidewalk and bill the property owner for the service.

Bylaw complaints can be reported by neighbours, meter readers, postal delivery persons and pedestrians.


Why are Snow Angels important?

More than 140,000 seniors aged 55 and over live in Edmonton. Approximately 75% of seniors over 65 live in their own homes. As well, approximately 5% of the overall population aged 15 and older has severe or very severe disabilities. For these people, shovelling snow can be difficult or even dangerous.

They also help seniors and persons with disabilities meet their responsibility to remove snow and ice from their sidewalks as stipulated under the Community Standards Bylaw #14600. The City of Edmonton requires this to be completed within 48 hours of the snowfall.

What is the average annual snowfall in Edmonton?

Edmonton receives about 124 cm of snow per year according to Environment Canada.

For More Information

Snow Angels Program


In Edmonton: 311

Outside Edmonton: 780-442-5311

Fax 780-498-7098

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