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The mandate of this Working Group of community members and City staff was to develop innovative and evidence-based tools, techniques and practices that enable strategic, coordinated, collaborative and effective public engagement.  In the end, a  new public engagement planning tool (Public Engagement Charter) was developed, along with a catalogue of public engagement techniques and practices and a new Communications Guidebook and templates that address concerns expressed by participants in Phase 1 of the Council Initiative on Public Engagement.

Tools, Techniques and Practices Member Profiles

"In order to make the kinds of changes that are needed, you really have to have your stakeholders involved."
"I think getting involved is exciting, even if it's on a small scale"
"When the City engages with kids and families living in poverty, their entire community becomes stronger."
"When citizens aren't given an opportunity to give feedback in a structured way, they provide feedback in unstructured and less helpful ways."
"You don't have to go to an open house and stand up at a mic to be heard anymore."
"The more diverse the voices at the table, the more likely we are to address some of these challenges."
"Citizens are always paired with "polis", or place. So democracy in its participatory form gathers us together to say, 'I need to participate'."
"We have to live together, and so I think it makes sense to share a bit of labour amongst ourselves to try to make the whole better."
"At its core, public engagement is about breaking down stereotypes."
“Why don’t we have youth engagement? Because we haven’t been actively engaged in citizenship formation from a young age.”

For More Information

General Inquiries

Title Public Engagement Section



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