COVID-19 Utility Billing Changes
As of March 18, 2020:
- Residential, small commercial and farm customers who are experiencing difficulties paying their utility bills may defer paying them for up to 90 days.
- No late fees will be applied during this 90-day deferral period.
- Utility providers will not disconnect or disrupt service to residential, small commercial or farm customers due to their accounts being in arrears. Some customers may receive disconnection notices that were mailed prior to the outbreak. These disconnections will not happen.
- Customers who wish to defer payments need to contact 310-4300.
Customers are encouraged to go to epcor.com/myaccount to pay their bills, sign up for ebill or start/stop services, as phone systems may become strained due to the COVID-19 outbreak. Though phone service may be delayed, it is still available at 310-4300.
Ways to pay
You can pay your utility bills through EPCOR—by mail, credit card or through Internet or telephone banking.
The City of Edmonton pays EPCOR to respond to billing inquiries. If you have any questions related to the utility, call EPCOR Contact Centre at 310-4300 (Monday – Friday, 8am–7pm; Saturday, 8am–4:30pm).
Options for Paying My Bill
You can pay your billing five different ways:
Authorized withdrawal: This option takes the worry out of paying your monthly bill on time. It’s so simple, you can sign up right through epcor.com and have the payment taken from your bank account or by credit card.
Telephone or online banking: Contact your bank or financial institution to find out more.
Credit Card: Log in through My Account, make a one-time payment online or call Customer Care at 310-4300. For more information visit How to Pay Your Bill.
By mailing a cheque:
EPCOR Customer Service
P.O Box 500, Station Main