Main page content begins here

Cancellation

Cancellation of a contract can be requested at any time for any reason. You may cancel without charge or penalty at any time during the period from the day you enter into the contract until 30 days after you receive a copy of the contract. If you cancel after 30 days you may still have to pay for interment space and for any cemetery supplies and cemetery services that have already been supplied, performed or delivered, as the case may be.

To cancel, you must give a notice of cancellation to the owner of the cemetery, columbarium or mausoleum at the address shown in the contract or to the seller of this contract at the address shown in the contract. You should give notice of cancellation by a method that will allow you to prove that you gave notice, such as registered mail, fax, and courier or by personal delivery.

Refunds

The City of Edmonton does not allow the resell of interment space on the open market. As a seller who does not allow the resale of plots on the open market it is legislated that the City must buy back the unused interment space and unused services. If the cancellation is requested during the 30 day cancellation period, then a full refund will be issued. Once this period is over, a refund of at least 85% of its market value of the interment space at the date of resale. Additional fees may apply dependent upon the circumstances of the original sale and products already provided.

Refunds for Monuments

If the cancellation is requested during the 30 day cancellation period, then a full refund will be issued. Additional fees may apply dependent upon the circumstances of the original sale and products already provided.

If a monument is ordered with the signed approval of the purchaser before the 30 day cancellation period is over then a waiver must be signed by the purchaser to waive the 30 day waiting period and cancellation rights.

For More Information

Our staff are available to answer any questions or concerns you may have at this difficult time.

For information or to book an appointment:

Telephone

780-442-0974

Email cemetery@edmonton.ca

End of page content. Please choose between the following five options:

Back to main menu Back to current page menu and content View current page breadcrumb Back to site search Continue to page footer content