Request repairs for your damaged cart. This includes missing or broken wheels, cracks or deformations in the body of the cart, and missing or damaged lid* or hinges. We will do our best to have your cart repair or replacement completed within 5 business days after you submit your request.
*If the lid of your cart is warped when delivered but is otherwise okay, don’t worry. This is common when carts are stacked for shipping, storage and distribution. The lid will correct itself over time. No action is required on your part and your cart will still be collected.
Cart repairs are free of charge when resulting from normal wear and tear, or an incident outside of the resident’s control. An above average number of maintenance requests may result in an investigation to determine whether a resident will be billed for service.