Have a question about permits or licenses? Contact us by email, or phone or book an in-person, virtual or telephone appointment.

For other appointment types, visit Edmonton Service Centre.

Contact Options

Contact Type When to Use Typical Response Time
  • Quick or simple questions
  • Technical questions
2-3 business days
  • Quick or simple questions
  • Booking inspections
  • Support for those without email

Basic questions: Same day

Technical questions: 2-4 business days

Appointment (in-person, virtual or phone)
  • In-depth or complex questions
  • Many questions about a project

Residential homes and commercial buildings:
5-10 business days

All other appointments: 1-2 business days

Appointment Types

To contact us by phone, please call 311 (outside Edmonton 780-442-5311) for all appointment types.

  Residential Homes

Zoning and Building Codes questions:

  • Home renovations without a business
  • Row houses with up to 4 units
 Email Residential Homes Team
Book Residential Homes Appointment

  Commercial Buildings

Zoning and Building Codes questions:

  • Child Care in a home
  • Apartments
  • Row houses with 5 or more units
 Email Commercial Buildings Team
Book Commercial Buildings Appointment

  Business Licences and Vehicle for Hire Licences

  • Business licence inquiries
  • Vehicle for hire licence inquiries (taxi or rideshare)
 Email Licensing Team
Book Licensing Appointment


  • Wiring changes
  • Solar panels
  • Geothermal systems
 Email Electrical Team
Book Electrical Appointment

  Plumbing and Gas

  • Furnace replacement
  • Plumbing changes
  • Gas line changes
 Email Plumbing & Gas Team
Book Plumbing & Gas Appointment

  Heating, Ventilation and Air Conditioning (HVAC)

  • Geothermal systems
  • Ventilation changes
 Email HVAC Team
Book HVAC Appointment

Questions About the Status of Your Application?

See the Application Review Times or Building Permit Application Queue Times to view timelines for an application to be assigned to a file reviewer.

Check the application system to contact the file reviewer.

Other Resources

Unsure Which Permits You Need?

Use the residential permit guide to help determine which permits you need and an estimate of fees before you apply.

Access the Permit Guide

Starting or Growing Your Business?

The Business Friendly Team provides customized support to business owners of all sizes and stages.

Access One-on-one Support