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Page updated as of September 24, 2020
In an effort to contain the spread of COVID-19, the City of Edmonton is taking immediate action following the direction of Alberta’s Chief Medical Officer of Health. The COVID-19 situation is changing rapidly.
Please check back regularly for ongoing updates.
More resources to keep all City employees informed with current information about COVID-19.
Premier sports fields and parks continue to receive a minimum of weekly mowing. All other turf inventory, such as regular sports fields, boulevards, shared-use path areas, and pocket parks, will receive maintenance on a 14-day mowing cycle, at minimum. Sports fields will not have lines painted by the City this season.
All turf, including parks, sports fields, pocket parks and boulevards, will receive one cycle of trimming (weed whacking) around trees and objects per year, and a continuation in weed control.
View the City’s updated turf maintenance service levels at edmonton.ca/parkcare.
Spray parks will be closing for the season on September 8.
The City reopened 25 Spray Parks across the city for safe use. As of August 24, the following parks are operational:
Hours of operation are 10am-9pm daily. Hours are subject to change due to weather and maintenance schedules.
City Hall fountain remains closed for the 2020 season.
Please ensure you follow health and safety guidelines for using public spaces.
You will find many new COVID-19 safety measures in place and a new system for visiting facilities.
Please ensure you reserve a time online before visiting a City recreation centre.
Our outdoor fitness classes are moving indoors! Starting September 20, Yoga, Living Fit and Step will all be held indoors. On September 28, all Group Fitness Programs will be held indoors, except for Stadium Stairs. Classes will be offered at 5 major recreation centres throughout the City. For more information, see Indoor Fitness Programs.
Effective June 15, the City of Edmonton has resumed rentals of City-owned sports fields, ball diamonds, and staffed field and track & field facilities. Field lining services on non-staffed fields not available this season. Limited picnic bookings are available at select sites effective July 4th.
Summer ice rentals in City of Edmonton arenas resumed July 2. Summer gymnasium rentals in City of Edmonton community recreation centres resumed July 6. Summer fieldhouse rentals resumed July 6 (Commonwealth Community Recreation Centre) and July 13 (Kinsmen Sports Centre). Indoor pool rentals at Clareview Community Recreation Centre, Bonnie Doon Leisure Centre and Jasper Place Fitness and Leisure Centre resumed July 20.
Summer rentals were allocated prior to COVID-19. Bookings and rentals staff will first confirm rentals with users with pre-existing rentals, and then field new requests.
For more information:
After careful consideration, the City of Edmonton has decided to cancel summer day camp offerings for the 2020 season. Many variables went into this decision including how current fiscal restraints affect our ability to offer the kind of enriching and safe experience Edmontonians have come to expect and a reasonable price.
Anyone who had previously registered for a camp will be notified of this cancellation along with instructions about how to receive credit or a refund.
Green Shack programming will not be activated for the duration of the summer season. This decision was made as part of the City’s strategy to reduce expedictures in response to the COVID-19 crisis and will not be affected by Provincial economic relaunch plans.
All City operated outdoor pools, and the City Hall fountain, will remain closed for the duration of the summer season.
This decision was made as part of the City’s strategy to reduce expedictures in response to the COVID-19 crisis and will not be affected by Provincial economic relaunch plans.
Some new guidelines will are now in place:
The funicular has resumed operation from 7am to 9pm, providing accessibility options into the river valley for Edmontonians. Additional COVID-19 prevention measures including limiting ridership to 2 people at a time, adding signage about physical distancing and increasing cleaning of frequently-touched surfaces have been introduced.
The funicular resumed operation on June 15. It operates from 7am to 9pm, providing accessibility options into the river valley for Edmontonians. Additional COVID-19 prevention measures have been introduced, including limiting ridership to 2 people at a time and increased cleaning of frequently-touched surfaces. Masks are required unless you are riding alone or with your cohort.
Presently, there are no changes to the City's residential garbage and recycling pickup services or schedules. Garbage and recycling continue to be picked up in the same way.
Please do your part to keep collectors safe:
Used personal protective equipment (PPE), which includes face masks and gloves, cannot be recycled.
Reduced waste utility rates will be in effect from June 1 to December 31, 2020. The new monthly rates are:
There are no planned changes to how waste is collected or processed as a result of the rate reduction. You will continue to receive the same level of service for waste collection.
Due to impacts from the COVID-19 pandemic, Waste Services is postponing the citywide rollout of a curbside organics program until 2021.
We are planning for full implementation to all single-unit residences by the end of 2021.
In an effort to contain the spread of COVID-19, the Reuse Centre is temporarily closing to protect the health and safety of Edmontonians. Also, the paint exchange and Reuse areas at the Kennedale and Ambleside Eco Stations are closed until further notice.
The City reopened the temporary off-leash pilot program for 2020.
Interested community leagues can go to edmonton.ca/offleashrink for more information.
Alex Decoteau off-leash dog park access is restricted to a maximum occupancy of 15 people at all times.
Manning Village dog park remains closed due to maintenance.
To reduce the potential for virus transmission, we are not providing bags in any off-leash area or fenced dog park. The City reminds dog park users to bring their own bags and to pick up after your pet.
Please continue to practice physical distancing when you use off-leash areas and clean your hands after touching gates or latches, as these surfaces are not sanitized.
Peace officers will be monitoring the off-leash areas to ensure people continue to follow physical distancing and maximum occupancy rules.
As part of Phase 2 of our reopening plans, effective June 15, ACCC will accept cats when an appointment has been made (not including trapped/feral cats). Citizens are encouraged to first make attempts to find the animal’s owner before making an appointment for admittance into the ACCC. We continue to accept stray dogs and animals that are injured, sick or in distress (including pregnant cats and kittens under two months without a mother). An appointment is required and can now be made by using our online form.
All services require an appointment and can be made by calling 311 or by using the ACCC appointment bookings forms below. For more information, please visit edmonton.ca/pets.
Animals will not be accepted without an appointment. Select the appropriate form to request an appointment time to visit the Animal Care & Control Centre.
We continue to ask the public to renew or purchase their pet licences online, at their bank or via mail.
If you need to renew your licence we encourage you to do so online or via mail to P.O. Box 2670 Edmonton, AB T5J 2G4. Payments can also be made at any financial institution or online banking payable to the City of Edmonton/Pet Business Licences or Edmonton Pet & Business Licences.
Regular Service Resumes August 30
We are pleased to welcome back riders to regular bus service starting August 30. We thank ETS customers for their patience and understanding over the past 5 months as we made adjustments in response to the pandemic to help keep Edmontonians safe.
Updated September 1, 2020
We are in this together - we can keep each other safe and healthy by following a few simple steps. Wear a mask or face covering, physically distance yourself from others, consider travelling during off-peak times and continue to follow AHS guidelines. Bus shields and LRT cabs provide excellent protection so Operators do not need to wear masks when in a shielded area. However, Operators and other public facing transit employees will wear masks when going into public areas.
Updated July 7, 2020
We are continuing our daily enhanced cleaning and disinfecting on buses, LRT, DATS vehicles, transit centres, LRT stations as well as high touch areas.
Temporary adjustments to our streets were implemented earlier this year to support people getting outside, spacing out and moving safely.
Removing these adjustments supports increased vehicle traffic with back to school and return to work, and considers increased costs and maintenance requirements due to upcoming winter conditions.
A number of lessons were learned through the Shared Streets and lane closures implemented in 2020, including confirming (through a partnership study with the University of Alberta) how they positively impacted individuals' abilities to physically distance. These experiences have provided many considerations that will be explored further when looking at opportunities for 2021.
The City of Edmonton continues to encourage people to get outside, space out, move safely and make use of the sidewalks and many pathways:
Until October 27, Shared Streets are open for people who walk, bike and drive, regardless of how they choose to move around our city.
Vehicle access is restricted to local traffic only along Shared Streets, and since all modes are using the same space, the speed limit is reduced to 20 km/hr.
Streets in densely populated neighbourhoods are the priority, so all Edmontonians have an opportunity to space out.
A University of Alberta study was completed utilizing a computer monitoring system to analyze video footage to measure the effectiveness and safety of some of the expanded walking and cycling paths. It found that the widening of the shared-use portion of the streets led to a 52.4% reduction in physical distancing violations for Saskatchewan Drive and a 24.5% reduction for Victoria Promenade.
You can read the full article in the University of Alberta’s Folio newsletter.
Patios, sidewalk cafes and outdoor retail rules have changed to make it easier to expand safely. To register for this program, please read the guidelines and directions.
This temporary Patio and Retail Expansion program has been implemented across the city at various locations.
As these streets are adjusted, information will be updated here.
The Temporary Outdoor Patio and Retail Expansion have been implemented at the following locations:
Whyte Avenue (82 Avenue) north side, from Gateway Boulevard to 105 Street - parking lane and right travel lane closure
102 Street from Whyte Avenue to the alley north of 81 Avenue - conversion of street to one-way southbound for vehicles
Effective June 8, EPark fees have been reinstated at all active EPark curbside zones and City-owned parkades.
In support of businesses and customers who continue to use curbside pickup as their primary method of business, the first 30 minutes of every parking session in curbside EPark zones will be free. Please ensure that you start your parking session on the MyEPark app or at an EPark machine, and you will receive the first 30 minutes of your parking stay free.
Users are encouraged to download the MyEPark app for contactless payment options. If this is not possible, EPark customers are should take proper precautions to clean/sanitize hands thoroughly after using payment machines.
To help support Edmontonians’ access to fresh food and ease the worry of food security for many, the City of Edmonton expanded the number of community gardens this year through the creation of a temporary Pop-up Community Garden pilot on City-owned land.
These Pop-Up Gardens consist of raised beds designed for community food production, and provide a safe recreational opportunity.
If your garden is receiving watering services from the City, the last day for services is September 11. Please harvest everything in your pop-up gardens by September 27. Removal of planters will begin on September 28, weather permitting.
The City of Edmonton has developed guidelines to support those who organize a yard/garage sale. More info: Garage Sales
On August 4, Edmonton Public Library moved into phase 3 of their reopening plan and many branches have opened. To view a complete list of open branches please visit epl.ca.
The City of Edmonton is collaborating with the Edmonton Public Library (EPL) and community partners to launch EPL on the Square. This pilot initiative activates three areas of Sir Winston Churchill Square and provides select library services outside.
EPL on the Square provides Edmontonians with free WiFi, access to laptops, single-use materials (books and magazines), drop-in classes and more.
While the expected primary audience is Edmontonians experiencing homelessness, EPL on the Square is open to everyone. The Square will not be closed off and continues to allow pedestrians to pass through using signage and fencing to direct customer movement.
To request a FREE litter kit, please complete this form. Each kit includes GLAD garbage bags, gloves, safety guidelines and a litter grabber. Kits will be delivered within one week of submitting the request.
Volunteer litter clean up events are currently on hold. To receive status updates, please join our volunteer database by completing this form.
This data dashboard provides information about various elements of the City’s response to COVID-19. Information is updated daily.
The City of Edmonton Data Dashboard gives at-a-glance COVID-19 data in 5 areas:
Edmonton Zone health information from the Alberta Health Services website.
Public Health Act tickets can be issued by City of Edmonton Peace Officers and members of the Edmonton Police Service. Tickets may be issued if an individual or business does not comply to public health orders of the Chief Medical Officer of Health. Peace Officer information is updated daily, and EPS data is updated every Monday.
Other details to note:
Updated April 30, 2020
The City will continue to issue vending permits to food truck operators, with added requirements in place to ensure public health and safety is maintained. Those requirements include:
Food truck locations will be limited to on-street parking zones and City parkland parking lots. Permits will only be issued to operators that qualify as an essential food service under provincial requirements. Permits will not be issued for carts or food vendors that would typically operate on sidewalks.
Updated April 28, 2020
Edmonton’s resiliency is possible through the extensive and collaborative efforts of community groups and non-profits to deliver a wide range of public social services. Visit these Community and Non-Profit Links for information on new and continuing services for Edmontonians.
To learn more, please call 211 or view a provincial directory of the community, health, social and governmental organizations and services.
Updated April 27, 2020
On April 27, the City of Edmonton announced an additional 900 temporary layoffs of employees. This follows an announcement on March 30 of 1,600 temporary layoffs of City employees and 400 Edmonton Public Library employees. These workforce reduction strategies are in response to a budget shortfall due to lower revenues and declines in demand for services in some business areas.
In-person services will be reduced, including the Edmonton Service Centre at the Edmonton Tower, to protect everyone’s health and safety.
The following locations with in-person services will be closed. Most locations will still offer services via phone, email or mail:
The following service counters will be open for services by appointment only:
All in-person services are suspended, including ETS sales, tax and assessment, records searches, permits and licenses, and any other payments.
Edmontonians are encouraged to access the services they require online, through the 311 app, by phone or by email.
For ETS lost and found inquiries, please call 780-496-1622 to confirm if your article has been found and arrange an appointment time with the Lost and Found staff to pick up your item.
City Hall, including the front service counter, is closed to the public. Access is limited to members of Council, staff and accredited media. City Hall event bookings have been suspended until further notice.
The Landlord and Tenant Advisory Board Front Counter is fully closed to any in-person services. There are a number of services that continue to be available by phone or via email.
Effective immediately Landlord and Tenant Advisory Board is closed to the public, however services are available in the following ways:
Closed for business, including drop-offs, until further notice
Cash payments no longer accepted until further notice
The City Clerk team is providing services and can be contacted at:
780-496-8178
city.clerk@edmonton.ca
Support groups are currently postponed until further notice.
To reach a social worker, call 780-496-4777, leave a message, and they will get back to you as soon as possible. Our phones are in operation Monday and Friday, 8:30am-noon and 1-4:30pm, and Wednesday, 8:30am-noon
Please note indoor gatherings are restricted to 15 people or fewer and outdoor gatherings are restricted to 50 people or fewer, as per public health guidelines.
Our client care team is available to answer any questions about cemetery services and schedule ceremonies over the phone at 780-442-0974 or by email at cemetery@edmonton.ca. Hours of operation are Monday to Friday between 8:30am to 4:30pm. Exceptions will be made (by request) for clients/families who do not have necessary technology.
City Hall and Chancery Hall are closed to the public.
Contact the Law branch to arrange a time and manner for personal service of legal documents.
Contact legalserviceinquiries@edmonton.ca or 780-496-7200
Pursuant to Alberta Rules of Court, Rule 11.21, this email address is not a valid address for service and emails sent to this address with legal documents attached will not be considered service on the City of Edmonton. You will receive a reply from one of the lawyers regarding service arrangements.
The City offers a number of online options for services. The online options available will be found within the department pages that offer the service. More information on these service and many others is available at edmonton.ca/servicechanges.
Any other services can be accessed through the 311 app or by calling 311.
By driving at safe speeds, drivers can help ease the burden on police and health resources so they can focus on COVID-19.
Remember that PlaygroundZone speed limits of 30 km/h are in effect, and are extra important as families are heading back to school. Watch out for one another around schools. It will be busy with children and vehicles in mornings and afternoons.
Enforcement will continue throughout the city to help keep our streets as safe and locations that have seen an increase in speeding will be prioritized. Please help us keep our roads and each other safe by slowing down.
City administration brought the concerns about financial strain raised by the Vehicle for Hire industry to the Emergency Advisory Committee (EAC) for discussion on Thursday August 27, 2020. The next step is for administration to bring a report with options for how to further support the industry to the September 30, 2020 Community and Public Services Committee for consideration.
One of the options under consideration is a 50% reduction in dispatcher and vehicle licensing fees for 2020. Licensees who have already paid their 2020 fees would receive a 50% credit applied to their 2021 fees.
The EAC also asked administration to bring forward information on the impacts of extending the fee reductions to driver licensing fees.
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