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Page updated as of November 20

November 20

City Council has renewed the bylaw requiring the use of face coverings in all indoor places and public vehicles until December 31, 2021. City Council can vote to repeal the bylaw at any time should conditions warrant that action. 

Wearing a proper face covering is an important factor in preventing the spread of COVID-19 and it's a simple but powerful action everyone can take to protect their family and friends.

  • Face coverings refer to any medical or non-medical mask or other covering that fully covers the nose, mouth and chin.
  • Indoor public places means any property, whether publicly or privately owned that members of the public can access. This includes retail stores, entertainment venues, recreation centres, restaurants and transit stations. Business owners can decide for themselves if they wish to refuse service to patrons not wearing face coverings. The bylaw does not apply to schools, health care facilities, hospitals or child care facilities.
  • Public vehicles refers to buses, LRT vehicles, taxis and other vehicles for hire. The fine is $100.

Face coverings can be removed when consuming food as part of ceremony, or in another designated space. They can also be removed when engaged in water activities or physical exercise and in spaces where physical barriers have been installed between the employee and patrons.

Exceptions

There are exceptions to who must wear a face covering in public places. They include:

  • Those who cannot put one on or remove it without assistance
  • Children under two years of age
  • People who are unable to wear a face covering because of mental or physical concerns or protected reasons under the Alberta Human Rights Act
  • People providing care or assistance to a person with a disability when wearing a face covering would affect that service
  • People engaging in services that require the temporary removal of a face covering

Everyone can help protect themselves and others from COVID-19 by practicing good hand hygiene, maintaining physical distancing and wearing a face covering in public. Learn more at alberta.ca/prevent-the-spread.

November 12

Due to the rising number of COVID-19 cases across Edmonton, the surrounding region, and across Alberta, the province has announced new targeted measures to protect the health system and limit the spread of COVID-19.

Effective November 13, restrictions include:

  • A two-week ban on group fitness classes, team sport activities and group performance activities in Edmonton and surrounding areas.
  • Restaurants, bars, lounges and pubs will be required to stop liquor sales by 10pm and close by 11pm. This will be in place for the next two weeks.
  • Funeral and wedding ceremonies are limited to 50 attendees, and worship services are limited to one-third of regular capacity per service. These restrictions will be in place until the stress on the health system is reduced.

The province is also asking all Albertans in communities with watch or enhanced status to avoid any social gatherings in their homes and to avoid attending social gatherings outside their community.

All other previous guidance, measures or legal orders remain in place. For more on the mandatory restrictions, please visit alberta.ca/COVID19.

City of Edmonton Employees

Breakdown of City of Edmonton Employee COVID-19 Statistics

More resources to keep all City employees informed with current information about COVID-19.

Recreation Facilities

You will find many new COVID-19 safety measures in place and a new system for visiting facilities. 

Now Open

Fitness Centres and Gymnasiums for Badminton and Pickleball
Indoor Pools at:

Please ensure you reserve a time online before visiting a City recreation centre.

Virtual Fitness Programs

Our group fitness classes are going virtual! For more information, see Virtual Fitness Programs.

Edmonton Transit System (ETS)

Regular bus service resumed August 30, information about School Special buses and post-secondary routes, as well as health and safety information. 

Updated September 1, 2020

Stay Safe and Healthy on Transit

We are in this together - we can keep each other safe and healthy by following a few simple steps. Wear a mask or face covering, physically distance yourself from others, consider travelling during off-peak times and continue to follow AHS guidelines. Bus shields and LRT cabs provide excellent protection so Operators do not need to wear masks when in a shielded area. However, Operators and other public facing transit employees will wear masks when going into public areas.

Cleaning and Disinfecting

Updated July 7, 2020

We are continuing our daily enhanced cleaning and disinfecting on buses, LRT, DATS vehicles, transit centres, LRT stations as well as high touch areas.

Waste Collection

Presently, there are no changes to the City's residential garbage and recycling pickup services or schedules. Garbage and recycling continue to be picked up in the same way. 

Please do your part to keep collectors safe:

  • Make sure all recycling and garbage is securely bagged.
  • Please do not approach your collector to show your appreciation. The best way to thank your collector is to package your waste properly, leave a note or wave from an appropriate distance.

Waste Services

Personal Protective Equipment (PPE)

Used personal protective equipment (PPE), which includes face masks and gloves, cannot be recycled.

Reduced Rates

Reduced waste utility rates will be in effect from June 1 to December 31, 2020. The new monthly rates are:

  • $46.52 for curbside/alley collection
  • $30.23 for bin collection
  • $33.48 for transitional multi-unit customers

There are no planned changes to how waste is collected or processed as a result of the rate reduction. You will continue to receive the same level of service for waste collection.  

Cart Rollout Delayed

Due to impacts from the COVID-19 pandemic, Waste Services is postponing the citywide rollout of a curbside organics program until 2021. 

We are planning for full implementation to all single-unit residences by the end of 2021.

Waste Facilities

In an effort to contain the spread of COVID-19, the Reuse Centre is temporarily closing to protect the health and safety of Edmontonians. Also, the paint exchange and Reuse areas at the Kennedale and Ambleside Eco Stations are closed until further notice.

Funicular

The funicular resumed operation on June 15. It operates from 7am to 9pm, providing accessibility options into the river valley for Edmontonians. Additional COVID-19 prevention measures have been introduced, including limiting ridership to 2 people at a time and increased cleaning of frequently-touched surfaces. Masks are required unless you are riding alone or with your cohort.

Cemeteries

Both Beechmount Cemetery and South Haven Cemetery are open for general inquiries and walk-in services.

Animals, Lost Pets and Strays

Dog Parks

Off-leash Pilot Program

The City reopened the temporary off-leash pilot program for 2020.
Interested community leagues can go to edmonton.ca/offleashrink for more information. 

Adjustments

Alex Decoteau off-leash dog park access is restricted to a maximum occupancy of 15 people at all times.

Manning Village dog park remains closed due to maintenance.

Guidelines

To reduce the potential for virus transmission, we are not providing bags in any off-leash area or fenced dog park. The City reminds dog park users to bring their own bags and to pick up after your pet.

Please continue to practice physical distancing when you use off-leash areas and clean your hands after touching gates or latches, as these surfaces are not sanitized.

Peace officers will be monitoring the off-leash areas to ensure people continue to follow physical distancing and maximum occupancy rules.

Animal Care & Control Centre

Effective November 4, the ACCC will resume the intake of all stray animals which now includes feral cats and cats brought into ACCC in a trap. ACCC continues to suspend all walk-in services. An admittance appointment is required for all services including if you need to claim your pet or want an animal scanned for a microchip. Appointments can be made by calling 311 or visiting edmonton.ca/pets or using the forms below.

Animals will not be accepted without an appointment. Select the appropriate form to request an appointment time to visit the Animal Care & Control Centre. 

Ill, Injured or in Distress

Found Dog

Found Cat

Microchip Scanning 

Pet Licensing

We continue to ask the public to renew or purchase their pet licences online, at their bank or via mail.

If you need to renew your licence we encourage you to do so online or via mail to P.O. Box 2670 Edmonton, AB T5J 2G4. Payments can also be made at any financial institution or online banking payable to the City of Edmonton/Pet Business Licences or Edmonton Pet & Business Licences.

Temporary Outdoor Patios, Sidewalk Cafes and Retail Space

Patios, sidewalk cafes and outdoor retail rules have changed to make it easier to expand safely. To register for this program, please read the guidelines and directions.

New Guidelines and Sign Up

This temporary Patio and Retail Expansion program has been implemented across the city at various locations.

The Council and Committee meeting schedule has been impacted by COVID-19. 
Please visit edmonton.ca/meetings for more information on what meetings are currently scheduled.

City Hall (including the parkade) is closed to the public until further notice to ensure the health and safety of Council, City employees and the public.
Staff and accredited media will continue to have access to the building.

Parking - EPark

In support of businesses and customers who continue to use curbside pickup as their primary method of business, the first 30 minutes of every parking session in curbside EPark zones will be free.

Please ensure that you start your parking session on the MyEPark app or at an EPark machine, and you will receive the first 30 minutes of your parking stay free.

Users are encouraged to download the MyEPark app for contactless payment options. If this is not possible, EPark customers are should take proper precautions to clean/sanitize hands thoroughly after using payment machines.

Events & Communities

Garage Sales

The City of Edmonton has developed guidelines to support those who organize a yard/garage sale. More info: Garage Sales

Libraries

On August 4, Edmonton Public Library moved into phase 3 of their reopening plan and many branches have opened. To view a complete list of open branches please visit  epl.ca.

The City of Edmonton is collaborating with the Edmonton Public Library (EPL) and community partners to launch EPL on the Square. This pilot initiative activates three areas of Sir Winston Churchill Square and provides select library services outside.

EPL on the Square provides Edmontonians with free WiFi, access to laptops, single-use materials (books and magazines), drop-in classes and more.

While the expected primary audience is Edmontonians experiencing homelessness, EPL on the Square is open to everyone. The Square will not be closed off and continues to allow pedestrians to pass through using signage and fencing to direct customer movement.

Litter
Litter Kits

To request a FREE litter kit, please complete this form.  Each kit includes GLAD garbage bags, gloves, safety guidelines and a litter grabber.  Kits will be delivered within one week of submitting the request.

Volunteer litter clean up events are currently on hold.  To receive status updates, please join our volunteer database by completing this form.

Big Bin Grants
A $600 Big Bin Grant is now available for Community Leagues who plan to hold an event while following Alberta Health Services COVID 19 guidelines. Visit the Big Bin Grants page for more information.
Needles
The City of Edmonton provides disposal service for discarded needles on public property.  Please call 311 for assistance.  
Graffiti
If you have been a victim of graffiti vandalism, Capital City Clean Up offers up to $750 worth of professional graffiti cleaning assistance to property owners.  To apply for the grant, please click here
If you see graffiti in  your neighbourhood, please report it by calling 311.
The Community Mural Grant program has been suspended for 2020 due to COVID 19.

COVID-19 Data Dashboard

This data dashboard provides information about various elements of the City’s response to COVID-19. Information is updated daily. 

The City of Edmonton Data Dashboard gives at-a-glance COVID-19 data in 5 areas:

Temporary Shelters
  • Information provided by shelter staff and reflects City facilities only
  • Central Lions Seniors Centre and Kinsmen Sports Centre provide overnight accommodation. Those services are operated by Hope Mission and the Mustard Seed, respectively. 
  • Central Lions Seniors Centre is used as overflow space for the Hope Mission shelter, which also offers overnight accommodations.
COVID-19 Related Complaints
  • Complaints received since March 30 from 311 and the City’s online complaint form
  • Show all complaints received, including those that were determined to be invalid
  • Includes complaints regarding physical distancing and specific COVID-19 restrictions, including face coverings.
  • Each complaint is reviewed for enforcement action such as investigation, proactive patrols, hotspot enforcement and further education
Peace Officer Patrols
  • Proactive patrolling and hotspot enforcement are an active part of the City's enforcement activity. City Peace Officers and Bylaw Officers deploy based on complaints received and in collaboration with AHS and EPS. 
  • Bus/LRT location data is relatively low in comparison to other locations shown here, as data was not collected until mass gathering restrictions were set at 15 people or fewer. 
  • Verbal warnings for education or tickets issued in particular areas, such as off-leash parks.
  • When ticketing is appropriate, officers use discretion in types of tickets issued. In most cases, bylaw tickets are issued for infractions when appropriate. Public Health Act infraction tickets are reserved for more severe cases.
Business Related Investigations
  • Businesses are checked for their compliance with AHS directives and either issued a ticket or ordered to close. 
  • Vehicle for Hire inspections are done at random or based on a complaint received for a specific vehicle. 
Public Health Act Tickets

Public Health Act tickets can be issued by City of Edmonton Peace Officers and members of the Edmonton Police Service. Tickets may be issued if an individual or business does not comply to public health orders of the Chief Medical Officer of Health. Peace Officer information is updated daily, and EPS data is updated every Monday.

Open Dashboard

Other details to note: 

  • Data is updated regularly but can be up to 36 hours delayed due to connections to multiple data sources. 
  • The public data sources and links for Alberta Health Services are listed at the bottom of that page. 
  • Most sections have a slider to show data for specific days or weeks. 
  • Selecting different date ranges will illustrate changes in trends as additional or tighter restrictions were put in place in response to COVID-19.

Food Truck Permits

The City will continue to issue vending permits to food truck operators, with added requirements in place to ensure public health and safety is maintained. Those requirements include:

  • No seating or consumption areas
  • No self-serve condiments
  • Appropriate physical distancing measures for lineups and ordering
  • Maintaining distance between food trucks to avoid congestion
  • Disinfecting measures in line with AHS recommendations

Food truck locations will be limited to on-street parking zones and City parkland parking lots. Permits will only be issued to operators that qualify as an essential food service under provincial requirements. Permits will not be issued for carts or food vendors that would typically operate on sidewalks.

Community and Non-Profit Supports for Edmontonians

Edmonton’s resiliency is possible through the extensive and collaborative efforts of community groups and non-profits to deliver a wide range of public social services. Visit these Community and Non-Profit Links for information on new and continuing services for Edmontonians.

To learn more, please call 211 or view a provincial directory of the community, health, social and governmental organizations and services.

City Workforce Reductions

Updated April 27, 2020

On April 27, the City of Edmonton announced an additional 900 temporary layoffs of employees. This follows an announcement on March 30 of 1,600 temporary layoffs of City employees and 400 Edmonton Public Library employees. These workforce reduction strategies are in response to a budget shortfall due to lower revenues and declines in demand for services in some business areas.

 

Service Counter Closures

In-person services will be reduced, including the Edmonton Service Centre at the Edmonton Tower, to protect everyone’s health and safety. 

The following locations with in-person services will be closed. Most locations will still offer services via phone, email or mail:

The following service counters will be open for services by appointment only:

Edmonton Service Centre at Edmonton Tower

All in-person services are suspended, including ETS sales, tax and assessment, records searches, permits and licenses, and any other payments.

Edmontonians are encouraged to access the services they require online, through the 311 app, by phone or by email. 

For ETS lost and found inquiries, please call 780-496-1622 to confirm if your article has been found and arrange an appointment time with the Lost and Found staff to pick up your item.

City Hall Counter

City Hall, including the front service counter, is closed to the public. Access is limited to members of Council, staff and accredited media. City Hall event bookings have been suspended until further notice.

Landlord and Tenant Advisory Board

The Landlord and Tenant Advisory Board Front Counter is fully closed to any in-person services. There are a number of services that continue to be available by phone or via email. 

Effective immediately Landlord and Tenant Advisory Board is closed to the public, however services are available in the following ways:  

  •  For advice and information, please call 780-496-5959 Ext.1
  •  To order forms, please call 780-496-5959 Ext. 2
  •  You may also contact us at our email address: ltab@edmonton.ca
  •  All landlord courses and public education workshops are postponed until further notice.  If you have questions or concerns about our education courses please contact 780-496-5959, Ext. 2
Waste Services - Reuse Centre & Edmonton Waste Management Centre

Reuse Centre 

Closed for business, including drop-offs, until further notice

Edmonton Waste Management Centre

Cash payments no longer accepted until further notice

Office of the City Clerk

The City Clerk team is providing services and can be contacted at:
780-496-8178
city.clerk@edmonton.ca

Safe and Healthy Communities

Support groups are currently postponed until further notice. 

To reach a social worker, call 780-496-4777, leave a message, and they will get back to you as soon as possible. Our phones are in operation Monday and Friday, 8:30am-noon and 1-4:30pm, and Wednesday, 8:30am-noon

Cemetery Service

Please note indoor gatherings are restricted to 15 people or fewer and outdoor gatherings are restricted to 50 people or fewer, as per public health guidelines.

Our client care team is available to answer any questions about cemetery services and schedule ceremonies over the phone at 780-442-0974 or by email at cemetery@edmonton.ca. Hours of operation are Monday to Friday between 8:30am to 4:30pm. Exceptions will be made (by request) for clients/families who do not have necessary technology.

Service of Legal Documents On the City

City Hall and Chancery Hall are closed to the public.

Contact the Law branch to arrange a time and manner for personal service of legal documents.

Contact legalserviceinquiries@edmonton.ca or 780-496-7200

Pursuant to Alberta Rules of Court, Rule 11.21, this email address is not a valid address for service and emails sent to this address with legal documents attached will not be considered service on the City of Edmonton.  You will receive a reply from one of the lawyers regarding service arrangements.

The City offers a number of online options for services. The online options available will be found within the department pages that offer the service. More information on these service and many others is available at edmonton.ca/servicechanges.

Any other services can be accessed through the 311 app or by calling 311.

Safe Speeds and Automated Enforcement

By driving at safe speeds, drivers can help ease the burden on police and health resources so they can focus on COVID-19.

Remember that PlaygroundZone speed limits of 30 km/h are in effect, and are extra important as families are heading back to school. Watch out for one another around schools. It will be busy with children and vehicles in mornings and afternoons.

Enforcement will continue throughout the city to help keep our streets as safe and locations that have seen an increase in speeding will be prioritized. Please help us keep our roads and each other safe by slowing down.

Vehicle for Hire

Dispatch and Vehicle Licence Fee Reductions

On October 5, 2020, City Council approved a 100% reduction in 2020 dispatch and vehicle licence fees for limousines and a 50% reduction in these fees for all other vehicles for hire.

The fee reductions will be applied when licensees renew their dispatch and vehicle licences or apply for a new licence. For licensees who have already paid their 2020 fees, a credit will be applied to their 2021 fees. The fee reductions are one way the City is helping to relieve concerns about financial strain raised by the industry due to COVID-19.

COVID-19 Bylaw Complaints

The City of Edmonton is taking bylaw complaints on concerns related to COVID-19. (eg. Face Coverings)

Physical Distancing Concern

The City of Edmonton is taking complaints on physical distancing concerns related to COVID-19

COVID-19 Resources

Government of Alberta

Latest news and updates on COVID-19 and the current risk level for Albertans.

Government of Alberta

Current Situation

  • Status on current number of cases in Alberta

Current Risk level in Alberta

  • Risk Level

Cases and Testing

  • Location, confirmed cases and deaths

About Coronavirus

  • Background information on the virus

Prevent and Prepare

  • How to prevent the spread
  • How to prepare

Info for Albertans

  • Infor for travellers
  • Info for seniors
  • Info for schools
  • Info for employers
  • Info for municipalities

Actions Being Taken

  • Listing of current actions being taken

Chief Medical Officer Updates

  • Latest statements from Dr. Deena Hinshaw, Alberta’s Chief Medical Officer of Health

Resources

  • Listing of web based resources

News

  • Links to Alberta news on new cases of COVID-19
Government of Canada

Outbreak Update

  • Current situation
  • Risk to Canadians
  • How Canada is monitoring COVID-19
  • History
     

Symptoms and Treatment

  • Symptoms of COVID-19
  • If you become ill
  • Diagnosing coronavirus
  • Treating coronavirus
  • About coronaviruses
     

Prevention and Risks

  • How coronavirus spreads
  • Preventing coronavirus
  • Risks of getting coronavirus
     

Being prepared

  • Being prepared
  • For individuals
  • For communities
  • For schools and daycares
  • For workplaces
     

For health Professionals
 

Canada’s response

  • How Canada is responding to COVID-19
  • At Canadian airports
  • Assisted departures
  • Collaboration

Travel Advice

  • Active travel health notices
  • Health risks
  • Safety and security abroad
  • Avoid all cruise ship travel
  • Registration of Canadians Abroad
  • For returning travellers

Awareness Resources

  • Know the facts about coronavirus disease (COVID-19)
  • About coronavirus disease (COVID-19)
  • Be prepared
  • Be Prepared COVID-19
  • Travellers returning to Canada
  • Travellers returning from Iran and Hubei Province, China

Alberta Health Services

Use this self-assessment tool to help determine whether you should get tested for COVID-19.

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