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Page updated as of April 3, 2020 at 3:30pm

In an effort to contain the spread of COVID-19, the City of Edmonton is taking immediate action following the direction of Alberta’s Chief Medical Officer of Health. 

The COVID-19 situation is changing rapidly.

Please check back regularly for ongoing updates.

State of Local Emergency

Updated April 2, 2020

The City of Edmonton has renewed a State of Local Emergency effective April 2, 2020. This will ensure the City can keep services running and deploy necessary staff and resources as we work to protect the health and safety of Edmontonians. 

Declaration of A State of Local Emergency

The State of Local Emergency is in place for seven days, unless it is renewed or cancelled.

Dog Park Restrictions

Effective April 4

The City has closed four fenced dog parks and is restricting 38 off-leash areas to on-leash only, until further notice. This action addresses crowding issues and promotes better physical distancing, which helps to manage the spread of COVID-19. 

Keeping dogs on leash reduces the potential for owners to have to intervene should their dog approach another dog or individual. This helps dog park users maintain two metre physical distancing, which is now a legal requirement in Edmonton and province-wide. 

City of Edmonton Peace Officers are monitoring the more-than-forty parks with off-leash areas. People who do not keep their dogs on-leash as of April 4 are subject to warnings and fines. This restriction will be in effect until further notice.

For more information about City off-leash facilities, visit Dog Off-Leash Areas.

City of Edmonton Employees

More resources to keep all City employees informed with current information about COVID-19.

Vehicle for Hire Services

Updated April 1, 2020

Effective April 1, the City of Edmonton issued a State of Local Emergency Order which puts a new range of requirements and restrictions on vehicle for hire services to limit the risk of exposure to COVID-19. All taxis, limousines, private transportation providers and shuttle service providers, as well as ride sharing services such as Uber and Tapp vehicles must adhere to new restrictions.

The following requirements and restrictions are now in place: 

  • No more than one passenger per vehicle; except if:
  • additional passengers are members of the same household, individuals in a close personal relationship, or a required caregiver; or 
  • the size and capacity of the vehicle allows for 2 metres between each passenger and the driver (e.g. shuttle bus);
  • No passengers are permitted in the front passenger seat(s).
  • While driving and/or operating as a vehicle for hire service, cleaning and disinfecting supplies must be kept in the front passenger seat in plain view and used for cleaning of vehicles after each trip.
  • Door handles (interior and exterior), window controls, door locks, passenger seating area, seat belts and buckles, must be cleaned after each fare and with disinfecting cleaning products and substances.  Payment devices must be cleaned after each use.
  • Drivers should take appropriate care (e.g. Personal Protective Equipment) when providing physical support to passengers. 
  • Any vehicle that provides service to a passenger who is demonstrating COVID-19 symptoms, including cough, fever, shortness of breath, runny nose, or sore throat, or who otherwise indicates that they are at risk of having COVID-19, must be immediately removed from service and thoroughly sanitized.

City of Edmonton enforcement teams will be deployed to raise awareness among the industry and help ensure adherence to the new regulations.

Provincial Restrictions

Effective March 27, 2020

New provincial restrictions on shopping and gathering in groups for Alberta residents were put in place by the Government of Alberta. 

Emergency Orders

The Director of the City's Emergency Management Agency has put in place the following State of Local Emergency Orders:

Effective April 1, 2020
Emergency Orders

Effective March 26, 2020
Emergency Orders

Assistance From Other Orders of Government

Updated March 27, 2020


The federal and provincial governments are offering many programs to help individual Canadians and businesses cope with the impact of the COVID-19 pandemic. This is a quick reference to the types of programs offered. More details on each can be found on the respective government websites.  

Federal and Provincial COVID Stimulus and Support Packages

 

City of Edmonton Golf Courses

Updated April 1, 2020

City of Edmonton golf clubhouses will delay their opening until the golf courses open. 

Due to provincial restrictions, including the prohibition of groups of more than 15 gathering at a time, the driving range at Victoria golf course will not open until these restrictions are changed.  

Physical Distancing in Public Spaces

Updated March 24, 2020

Edmontonians are reminded to use caution and follow physical distancing guidelines and practical recommendations when interacting in public spaces. 

Please keep your physical distance; at least 2 metres from others, whether it's on trails, in parks, on stairs, or buying groceries. It’s important to follow physical distancing practices as outlined by Alberta Health Services.
 
Park Rangers and security personnel will be patrolling parks, staircases, and trails to support closures and physical distancing requirements.

Playground Closures

Updated March 24, 2020

For your protection and safety, effective immediately, city-owned playgrounds will be closed. In addition drinking water and decorative fountains will not be turned on and the number of tables at picnic sites will be reduced or closed.

Spray parks will not be turned on at their normal seasonal time between April-May. We appreciate that this will disappoint many children and families. We’ve taken this step to ensure the safety of all Edmontonians.

Service Counter Closures

Updated March 27, 2020

In-person services will be reduced, including the Edmonton Service Centre at the Edmonton Tower, to protect everyone’s health and safety. 

The following locations with in-person services will be closed. Most locations will still offer services via phone, email or mail:

The following service counters will be open for services by appointment only:

Edmonton Service Centre at Edmonton Tower

All in-person services are suspended, including ETS sales, lost and found, tax and assessment, records searches, permits and licenses, and any other payments.

Edmontonians are encouraged to access the services they require online, through the 311 app, by phone or by email. 

City Hall Counter

City Hall, including the front service counter, is closed to the public. Access is limited to members of Council, staff and accredited media. City Hall event bookings have been suspended until further notice.

Landlord and Tenant Advisory Board

The Landlord and Tenant Advisory Board Front Counter is fully closed to any in-person services. There are a number of services that continue to be available by phone or via email. 

Effective immediately Landlord and Tenant Advisory Board is closed to the public, however services are available in the following ways:  

  •  For advice and information, please call 780-496-5959 Ext.1
  •  To order forms, please call 780-496-5959 Ext. 2
  •  You may also contact us at our email address: ltab@edmonton.ca
  •  All landlord courses and public education workshops are postponed until further notice.  If you have questions or concerns about our education courses please contact 780-496-5959, Ext. 2
Waste Services - Reuse Centre, Eco Stations & Edmonton Waste Management Centre

Eco Stations

  • Ambleside Eco Station is temporarily closed
  • Effective April 5, the Kennedale, Coronation and Strathcona all Eco Stations will be open everyday, from 9am to 7pm

  • Paint exchange is not being accepted at any Eco Station until further notice
  • Cash payments no longer accepted until further notice

Reuse Centre 

Closed for business, including drop-offs, until further notice

Edmonton Waste Management Centre

Cash payments no longer accepted until further notice

Office of the City Clerk

The City Clerk team is providing services and can be contacted at:
780-496-8178
city.clerk@edmonton.ca

Safe and Healthy Communities

Support groups are currently postponed until further notice. 

To reach a social worker, call 780-496-4777, leave a message, and they will get back to you as soon as possible. Our phones are in operation Monday and Friday, 8:30am-noon and 1-4:30pm, and Wednesday, 8:30am-noon

Animal Care and Control Centre

The facility will accept animals by appointment that are in distress, injured or sick. 
Anyone who finds an animal experiencing these conditions is asked to first call 311 for further instructions.  

The City is requesting the owners of lost pets make an appointment by calling 311 before coming to the centre to claim their pet.
 

Cemetery Service

Please note gatherings of over 15 people are not permitted as per the new public health measures from the Government of Alberta.  

Our client care team is available to answer any questions about cemetery services and schedule ceremonies over the phone at 780-442-0974 or by email at cemetery@edmonton.ca.

Hours of operation are Monday to Friday between 8:30 am to 4:30 pm

The City offers a number of online options for services. The online options available will be found within the department pages that offer the service. More information on these service and many others is available at edmonton.ca/servicechanges.

Any other services can be accessed through the 311 app or by calling 311.

Edmonton EXPO Centre

Updated March 23 2020

In response to the public health need created by the COVID-19 pandemic, the City of Edmonton, Community and Social Services, Alberta Health Services, Homeward Trust and community partners are working together to create a safe space at the Edmonton EXPO Centre for community members experiencing homelessness.

Safe Speeds and Automated Enforcement

Updated March 25, 2020

The Edmonton Police Service and the City of Edmonton have noticed a significant increase in speeding over the past week, particularly at extreme speeds. By driving at safe speeds, drivers can help ease the burden on police and health resources so they can focus on COVID-19.

Playgrounds are currently closed, however 30 km/hr Playground Zone speed limits still apply. Speeding increases the risk and severity of collisions. With families more likely to be home during the day, they may be using outdoor spaces.

Enforcement will continue throughout the city to help keep our streets as safe and locations that have seen an increase in speeding will be prioritized. Please help us keep our roads and each other safe by slowing down. 

Transit Changes

Updated March 20, 2020

Effective March 21, The City of Edmonton will temporarily suspend fare collection on all Edmonton Transit Service buses, LRT and DATS service. In addition, all entry (unless otherwise required) will be through the rear doors only. For more information go to ETS Fares and Passes.

City Hall Closure

Updated March 20, 2020

City Hall is closed to the public until further notice to ensure the health and safety of Council, City employees and the public. Staff and accredited media will continue to have access to the building and the parkade will remain open to the public. Social distancing and hygiene practices will continue to be mandatory at City Hall.

Parking Services

Updated March 20, 2020

Effective March 21, parking fees for City of Edmonton curbside and EPark zones are temporarily suspended. This includes City-owned EPark covered, indoor and underground parking facilities. Please note, privately owned parking lots are not included.

Property Tax Delay

Updated March 21, 2020

The City is delaying penalties to property tax payments for Edmontonians experiencing major financial difficulties due to the health emergency. Tax notices will be mailed in May and no late fees will be charged to tax payments made by August 31. Edmontonians who are able to pay their property taxes on schedule are encouraged to do so to help keep the City of Edmonton running during these challenging times.

Deferral of Utility Payments

Updated March 20, 2020

The City is recommending to the Alberta Utility Commissions and utility partners a deferral period to defer payments up to 90 days, from March 18 to June 18. No interest, penalties or service cut-offs will occur during this period. 

Please note, deferrals are not automatic. Contact your utility directly for more information. 

Transit

Updated March 19, 2020

ETS has made adjustments to the Saturday schedule, adding more buses, where possible, during the AM and PM peak times.

See Reduced Transit Service for more information.

The City will monitor morning and afternoon rush hours, and use those insights to help plan for the next cycle. Adjustments will be made as necessary. 
 
By reducing service, the City is able to rotate buses and train cars regularly to clean them even more often. This new practice will continue. 
 
The City also announced that holders of March low-income Ride Transit Program passes will be able to use their passes throughout April. Decisions about other transit passes are expected in the coming days. 

For information, visit takeets.com.

Transit

Updated March 16, 2020 at 7:30pm

Effective March 17, 2020, Transit service will run on a Saturday schedule, seven days a week, until further notice. For information, visit takeets.com.

Waste Drop-off Facilities

Updated March 24, 2020 at 10am

In an effort to contain the spread of COVID-19, the Reuse Centre is temporarily closing to protect the health and safety of Edmontonians. Also, the paint exchange and Reuse areas at the Kennedale and Ambleside Eco Stations are closed until further notice.

City Attractions

Updated March 18, 2020 at 3pm

All City of Edmonton attractions are closed until further notice.

Customer Accommodations

The City of Edmonton has closed all recreation centres and attractions. Recognizing the impact on facility customers, the City is providing accommodations for members and those cancelled registered programs.

Subscribe to City attractions or arena notifications to be alerted to future service changes.

Schools, Daycare, and Post Secondary

Updated March 15, 2020 at 8pm

From the Government of Alberta

Student attendance prohibited at schools and in-person post-secondary institutions. Daycare centres closed. For more information visit alberta.ca/covid-19.

City Recreation Facilities

Updated March 18, 2020 at 5pm

All City of Edmonton Recreation Centres and attractions are closed until further notice.

Customer Accommodations

The City of Edmonton has closed all recreation centres and attractions. Recognizing the impact on facility customers, the City is providing accommodations for members and those cancelled registered programs.

Subscribe to recreation centre notifications to be alerted to future service changes.

Events

Updated April 2, 2020 at 10am

The City is canceling events that are over 15 attendees in City-operated facilities, parks, open spaces and roads until April 30, 2020. We will update as new information is available.

Public Engagement

Updated March 13, 2020 at 7pm

City-led public engagement events and information sessions are cancelled until further notice. Visit the project web page for other potential engagement options.

Council Meetings, Standing Committee Meetings and Public Hearings

Updated March 23, 2020 at 9am

All regularly scheduled City Council and Standing Committee meetings currently scheduled in the 2020 Council Calendar have been suspended with immediate effect until 8 a.m. on Monday, April 27, 2020, with the exception of the March 30, 2020, City Council meeting.

Seniors-Serving Centres

Updated March 24, 2020 at 10am

The City of Edmonton has closed the Mill Woods Seniors Centre, North Edmonton Seniors Association and Central Lions Seniors Association until further notice to protect the health and safety of Edmontonian seniors. For more information about COVID-19 as it relates to Alberta's seniors, visit alberta.ca/covid-19.

Libraries

Updated March 14, 2020 at 6pm

Edmonton Public Library has closed all branches. Learn more at epl.ca/covid-19.

Cleaning

Updated March 12, 2020 at 6pm

Increasing frequency and intensity of cleaning in our facilities and on Edmonton Transit Service.

Physical Distancing Concern

The City of Edmonton is logging Physical Distancing complaints solely for the purpose of analyzing changing trends. This data will help to inform future planning efforts relating to enforcement and patrols.

COVID-19 Bylaw Complaints

The City of Edmonton is taking complaints on contraventions or violations against State of Local Emergency Orders in relation to COVID-19. (eg. Vehicle for Hire or Playground Closures)

Transforming Edmonton

The City of Edmonton’s official blog.

Edmonton-area woman goes public with COVID-19 diagnosis, plea for physical distancing, hand washing
Posted on March 27, 2020
Advice from one of the first in the Edmonton zone to be confirmed with COVID-19. 

Bob and Doug McKenzie drop into Edmonton at exactly the right time: a pandemic
Posted on March 27, 2020
We talked to the Edmonton artist behind the hoser brothers statue. And he loves it that you love it! 

City extends state of emergency, issues three important COVID-19 orders for health of community
Posted on March 26, 2020
The City issued three formal orders to protect residents and businesses against the spread of COVID-19 as the state of local emergency in Edmonton was extended for the next seven days.

ETS steps up physical distancing protection
Posted on March 26, 2020
Suspending fares and boarding via rear doors support physical distancing on Edmonton Transit. 

City sends message of thanks in light to health care workers
Posted on March 25, 2020
This week in Edmonton, key buildings will shine in gratitude for health care workers on the front lines of the COVID-19 pandemic

COVID-19 advice from the heart, for the heart
Posted on March 24, 2020
Dowds, the Lead Chaplain and Senior Mental Health Consultant at the City of Edmonton, encourages everyone to look for the helpers.

City closes playgrounds and urges residents to practice physical distancing
Posted on March 24, 2020
We are closing playgrounds and reminding people about physical distancing to limit the spread of the virus and protect people.

Every day is now Transit Operator Appreciation Day
Posted on March 23, 2020
Some people are saying thanks. Over the weekend, messages written in chalk showed up on the sidewalk.

EXPO Centre readied as COVID-19 precautions heightened for Edmonton’s most vulnerable
Posted on March 23, 2020
The Edmonton EXPO Centre took rapid shape this weekend and is ready to serve as a COVID-19 emergency site for some of the city’s most vulnerable citizens.

Social distancing signs (of the times) now appearing in public
Posted on March 19, 2020
Social distancing signs have begun to appear in City of Edmonton locations.

Emergency meeting hears decisions to be made “for long haul”
Posted on March 18, 2020
Interim City Manager Adam Laughlin repeated the message that decisions made to deal with the COVID-19 pandemic are made to balance service levels now with service levels in the future.

City Manager to bus passengers: “We heard you. We’re responding quickly.”
Posted on March 17, 2020
Interim City Manager Adam Laughlin said Edmonton Transit Service (ETS) is adjusting transit service with an eye to the big picture. 

LRT doors open touchlessly
Posted on March 16, 2020
Where the technology allows, and at stations where the weather permits, LRT operators are now opening train doors so passengers can, in a time of pandemic, get on and off trains without touching buttons. 

COVID-19: City to close its recreation facilities, attractions
Posted on March 14, 2020
The City of Edmonton is closing all City-operated recreation facilities and attractions starting Saturday, March 14, at 6 pm

City Council meets on Edmonton’s COVID-19 response
Posted on March 13, 2020
Edmonton’s City Council called an emergency meeting Friday morning to review the City’s escalating response to the global COVID-19 pandemic. 

City of Edmonton COVID-19 update
Posted on March 12, 2020
Mayor Don Iveson and Interim City Manager Adam Laughlin at Edmonton City Hall on Thursday, March 12, 2020. 

 

COVID-19 Resources

Government of Alberta

Latest news and updates on COVID-19 and the current risk level for Albertans.

Government of Alberta

Current Situation

  • Status on current number of cases in Alberta

Current Risk level in Alberta

  • Risk Level

Cases and Testing

  • Location, confirmed cases and deaths

About Coronavirus

  • Background information on the virus

Prevent and Prepare

  • How to prevent the spread
  • How to prepare

Info for Albertans

  • Infor for travellers
  • Info for seniors
  • Info for schools
  • Info for employers
  • Info for municipalities

Actions Being Taken

  • Listing of current actions being taken

Chief Medical Officer Updates

  • Latest statements from Dr. Deena Hinshaw, Alberta’s Chief Medical Officer of Health

Resources

  • Listing of web based resources

News

  • Links to Alberta news on new cases of COVID-19
Government of Canada

Outbreak Update

  • Current situation
  • Risk to Canadians
  • How Canada is monitoring COVID-19
  • History
     

Symptoms and Treatment

  • Symptoms of COVID-19
  • If you become ill
  • Diagnosing coronavirus
  • Treating coronavirus
  • About coronaviruses
     

Prevention and Risks

  • How coronavirus spreads
  • Preventing coronavirus
  • Risks of getting coronavirus
     

Being prepared

  • Being prepared
  • For individuals
  • For communities
  • For schools and daycares
  • For workplaces
     

For health Professionals
 

Canada’s response

  • How Canada is responding to COVID-19
  • At Canadian airports
  • Assisted departures
  • Collaboration

Travel Advice

  • Active travel health notices
  • Health risks
  • Safety and security abroad
  • Avoid all cruise ship travel
  • Registration of Canadians Abroad
  • For returning travellers

Awareness Resources

  • Know the facts about coronavirus disease (COVID-19)
  • About coronavirus disease (COVID-19)
  • Be prepared
  • Be Prepared COVID-19
  • Travellers returning to Canada
  • Travellers returning from Iran and Hubei Province, China

Alberta Health Services

Use this self-assessment tool to help determine whether you should get tested for COVID-19.

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