Main page content begins here

Page updated as of May 28, 2020 at 9pm

In an effort to contain the spread of COVID-19, the City of Edmonton is taking immediate action following the direction of Alberta’s Chief Medical Officer of Health. 

The COVID-19 situation is changing rapidly.

Please check back regularly for ongoing updates.

State of Local Emergency

Updated May 28, 2020

The City of Edmonton has renewed a State of Local Emergency effective May 28, 2020. This will ensure the City can keep services running and deploy necessary staff and resources as we work to protect the health and safety of Edmontonians. 

Declaration of a State of Local Emergency

The State of Local Emergency is in place for seven days, unless it is renewed or cancelled.

Day Camps

2020 Summer Day Camps

Updated May 28, 2020

After careful consideration, the City of Edmonton has decided to cancel summer day camp offerings for the 2020 season. Many variables went into this decision including how current fiscal restraints affect our ability to offer the kind of enriching and safe experience Edmontonians have come to expect and a reasonable price.      

Anyone who had previously registered for a camp will be notified of this cancellation along with instructions about how to receive credit or a refund.

Transit

Fares Resume
Starting June 15, 2020, ETS will resume fare collection on buses, LRT and DATS. Customers should board the bus through the front door starting June 15.

Updated May 28, 2020

Health & Safety

We are in this together - we can keep each other safe and healthy by following a few simple steps. Wearing a mask or face covering is highly encouraged, physically distance yourself from others, consider travelling during off-peak times and continue to follow AHS guidelines. Bus shields and LRT cabs provide excellent protection so Operators do not need to wear masks when in a shielded area. However, Operators and other public facing transit employees will wear masks when going into public areas.

Late Night Supplement Service

Essential health care workers may be eligible for Late Night Supplement Service that includes one-way trips between 10pm and 1:30am. Please call 311 for eligibility and to register. 

Late Night Owl

Starting April 20, the last LRT service departure is 10 p.m. Late Night Owl bus service ends after midnight. These adjustments better align with the travel needs of those customers making essential trips, while helping to further address safety, security, public health and cleanliness challenges.

Increased Cleaning

Updated March 12, 2020 at 6pm

Increasing frequency and intensity of cleaning in our facilities and on Edmonton Transit Service.

E-scooters

E-scooters will be launched in Edmonton June 1.

Updated May 28, 2020

Please note that equipment is not cleaned and disinfected between customers. Please wash your hands or use hand sanitizer before and after using the equipment, and avoid touching your face during use. Maintain physical distancing when using e-scooters.

Shared Streets & Lane Closures

The City of Edmonton is continuing to adjust roadways, with a priority for densely populated areas, to provide more outdoor space for people to move around safely.

These changes help Edmontonians get outside and maintain safe physical distancing requirements, while staying close to home. 

As these streets are adjusted, information will be updated here.

Updated May 28, 2020

Shared Streets

Shared Streets are open for people who walk, bike and drive, regardless of how they choose to move around our city. Vehicle access is restricted to local traffic only along Shared Streets, and since all modes are using the same space, the speed limit is reduced to 20 km/hr. Streets in densely populated neighbourhoods are the priority, so all Edmontonians have an opportunity to space out. 

Confirmed streets for implementation:

  • 103 Avenue (111 Street to 125 Street)
  • 125 Street (Jasper Avenue to 103 Avenue)
  • Jasper Avenue (124 Street to 125 Street) 
  • 115 Street (103 Avenue to alley south of 100 Avenue)
  • 114 Street (103 Avenue to 103a Avenue)  
  • 108 Street (99 Avenue to 104 Avenue)
  • 110 Street (University Avenue to Saskatchewan Drive)
  • 88 Avenue (109 Street to 110 Street)
  • 84 Avenue (109 Street  to 112 Street)
    University Ave (109 Street to 114 Street) 
  • 112 Avenue S (112 Avenue to 76 Street)
    76 Street (112 Avenue S to 110 Avenue)
    110 Avenue (76 Street to 75 Street)
    75 Street (110 Avenue to Ada Boulevard)
  • Ada Boulevard (44 Street to 75 Street)
    Ada Boulevard (109 Avenue to 104 Avenue)
  • To open May 29:
    119 Avenue (106 Street Service Road to 101 Street)
    101 Street (118 Avenue to 124 Avenue)
  • To open June 2:
    113 Street (111 Avenue to 105 Avenue)
    109 Avenue (118 Street to 106 Street)
  • To open June 5:
    96 Street (111 Avenue to 103a Avenue)
    108a Avenue (96 Street to 94 Street)
Lane Closures
  • Victoria Promenade (100 Avenue) from 116 Street to 121 Street: the bike lane was expanded and converted to a shared-use space for people walking and biking
  • Victoria Park Road from 116 Street to Groat Bridge: curb lane converted to a shared-use space for people walking and biking
  • Saskatchewan Drive from 105 Street to 109 Street: traffic is reduced to a single lane with the north lane converted to a shared-use space for people walking and biking
  • 104 Street from University Avenue to Saskatchewan Drive:  vehicle lane reduction, northbound travel lanes are converted to a shared-use space for people walking and biking
  • Saskatchewan Drive from 110 Street to 116 Street: the westbound lane will be closed to provide a shared space for people walking and biking, next to the shared-pathway
  • Jasper Avenue from 121 Street to 124 Street: traffic reduced to a single lane in the eastbound direction, as the eastbound curb lane will be converted to a shared-use space for people walking and biking
  • 102 Avenue from 103 Street to 108 Street: eastbound and select westbound traffic lanes will be converted to a shared-use space for people walking and biking 
  • 103A Avenue from Jasper Ave to 99 Street: lane converted to a shared-use space for people walking and biking
  • Jasper Avenue from 103A Ave to 82 Street: lane converted to a shared-use space for people walking and biking
  • 82 Street  from Jasper Avenue to 112 Avenue: lane converted to a shared-use space for people walking and biking
  • 112 Avenue from 82 street to 112 Avenue: lane converted to a shared-use space for people walking and biking
  • Whyte Avenue (82 Avenue) north side, from Gateway Boulevard to 105 Street: parking lane and right travel lane closure to provide additional space for people to enjoy restaurant patios and retail stores
  • 102 Street from Whyte Avenue to the alley north of 81 Avenue: conversion of street to one-way southbound for vehicles to provide additional space for people to enjoy restaurant patios and retail stores
Pedestrian Signals

The City of Edmonton will adjust push buttons at pedestrian crossings and allocate some roadways for shared use effective Thursday. These changes will help prevent the spread of COVID-19 and encourage physical distancing while Edmontonians are outside. 

Pedestrian signals will become automatic at 56 intersections located in high pedestrian areas and around hospitals to eliminate the need to push buttons at these crossings. The City will post signage to promote the change in these areas. The audible signal for the visually impaired will continue to be activated by pushing the button.

Physical Distancing in Public Spaces

Edmontonians are reminded to use caution and follow physical distancing guidelines and practical recommendations when interacting in public spaces. 

Please keep your physical distance; at least 2 metres from others, whether it's on trails, in parks, on stairs, or buying groceries. It’s important to follow physical distancing practices as outlined by Alberta Health Services.
 
Park Rangers and security personnel will be patrolling parks, staircases, and trails to support closures and physical distancing requirements.

City of Edmonton Employees

Temporary Outdoor Patios, Sidewalk Cafes & Retail Space

Patios, sidewalk cafes and outdoor retail rules have changed to make it easier to expand safely. 

New Guidelines and Sign Up

In support of the recovery efforts of the Old Strathcona Business Association, we're adjusting more roads to provide additional space for people to enjoy restaurant patios and retail stores, while maintaining the required physical distance from others.

Updated May 27, 2020

As these streets are adjusted, information will be updated here.

The Temporary Outdoor Patio and Retail Expansion will be implemented at the following locations on May 28:

Whyte Avenue

Whyte Avenue (82 Avenue) north side, from Gateway Boulevard to 105 Street - parking lane and right travel lane closure

102 Street

102 Street from Whyte Avenue to the alley north of 81 Avenue - conversion of street to one-way southbound for vehicles

Vehicle for Hire Services

On May 25, the City issued a new Emergency Order, which repealed the April 1 Order that detailed Vehicle for Hire requirements in Edmonton.

Updated May 26, 2020

The original Order was repealed by the City after the Government of Alberta issued new guidance for Taxis, Limos and Rideshares on May 24. This new provincial guidance covers driver hygiene, cleaning and disinfection, distancing, passengers, and more.

Provincial Guidance for Taxis, Limos & Rideshares

Council & City Government

Council Meetings, Standing Committee Meetings and Public Hearings

The Council and Committee meeting schedule has been impacted by COVID-19.

Some meetings have been cancelled. Please visit edmonton.ca/meetings for more information on what meetings are currently scheduled.

City Hall

City Hall is closed to the public until further notice to ensure the health and safety of Council, City employees and the public. Staff and accredited media will continue to have access to the building and the parkade will remain open to the public. Social distancing and hygiene practices will continue to be mandatory at City Hall.

Updated May 25, 2020

2020 Operating Budget

On April 29, City Council confirmed that the combined tax levy for municipal and education property taxes will be 0% for residential property owners and a 2% decrease for non-residential property owners. The 2020 budget absorbs financial impacts of the COVID-19 pandemic that could have meant a municipal tax levy increase of 7.6% to address the impacts of the tax-supported revenue losses.

For a typical home in Edmonton valued at $387,000, this is a decrease of $28.

Property taxes are due in June but, this year, late payment penalties will not be charged on taxes paid by September 1, 2020. This applies to both the education and municipal portions of the tax bill for residential and non-residential properties.

Please see the news release for more information about the April 29th budget update.

Emergency Orders

The Director of the City's Emergency Management Agency has put in place the following State of Local Emergency Orders:

Effective May 25, 2020
Emergency Orders

Effective May 19, 2020
Emergency Orders

Effective April 1, 2020
Emergency Orders (Repealed May 25, 2020)

Effective March 26, 2020
Emergency Orders

Property Tax Relief

The City of Edmonton is supporting citizens and businesses in response to the COVID-19 pandemic. All property owners who are experiencing financial difficulty, whether they pay property tax annually or monthly, may delay their usual payments until August 31 and no late penalties will be applied. For more information, see COVID-19 Property Tax Relief Information.

City COVID-19 Governance

The City's response to and relaunch after the pandemic follows a specific governance. The structure is outlined in this illustration.

311

The City of Edmonton’s 311 service remains available for citizens seeking information about COVID-19 requirements.

Public Engagement

City-led public engagement events and information sessions are cancelled until further notice. Visit the project web page for other potential engagement options.

Sports, Play & Open Space Amenities

Starting May 22 playgrounds, skateparks, tennis, pickleball, volleyball and basketball courts, disc golf, outdoor fitness parks and athletic tracks will begin re-opening for safe use. 

Relaunching Sports, Playgrounds & Open Spaces

A complete list of guidelines based on the area that you want to visit is available for download. It explains what users can do, the rules that must be followed and how they can safely do activities while at these locations. 

Updated May 21, 2020

Golf Courses

On Monday, May 11 the Victoria and Riverside Golf Course will reopen to the public although food and beverage services will not be available until further notice.

Due to the financial impacts of COVID-19, the Rundle Park Golf Course will not reopen this summer.

Green Shack Programming

Green Shack programming will not be activated for the duration of the summer season. This decision was made as part of the City’s strategy to reduce expedictures in response to the COVID-19 crisis and will not be affected by Provincial economic relaunch plans.

Outdoor Pools

All City operated outdoor pools and spray parks, including the City Hall fountain, will remain closed for the duration of the summer season.

This decision was made as part of the City’s strategy to reduce expedictures in response to the COVID-19 crisis and will not be affected by Provincial economic relaunch plans. 

Guidelines for Using City Amenities

Some new guidelines will are now in place: 

  • Users should use local playgrounds in their neighbourhoods and sanitize their hands before and after use.
  • Singles activities in tennis or pickleball courts require users to maintain 2 metres of physical distance. 
  • Tennis or pickleball doubles are allowed, provided it is with members of the same household or family cohort. 
  • Equipment should only be shared by members of the same household or their family cohort.
  • Games on basketball and volleyball courts will only be permitted if they are with members of the same household or family cohort. These spaces are also open for casual use, for example, shooting a ball.  
  • Picnic site bookings have been cancelled through June 14, 2020 but are available for casual use by groups of 50 people or fewer. A determination of picnic site booking requests beyond June 14 are under review.
  • Provincial Playground Guidance
Public Health Guidelines
  • Maintain 2 metre physical distance
  • Gather in groups of 50 people or fewer 
  • Only share common equipment with members of the same family or cohort 
  • Stay home if you feel sick 
  • Bring your own hand sanitizer
  • Wash and sanitize your hands before and after using these areas

Parking

Effective June 8, EPark fees will be reinstated at all active EPark on-street zones and City-owned parkades.

Updated May 25, 2020

Users are encouraged to download the MyEPark app for contactless payment options. If this is not possible, EPark customers are should take proper precautions to clean/sanitize hands thoroughly after using payment machines.

Pets & Animals

Animal Care and Control Centre

As of May 25, 2020 Animal Care & Control will begin the intake of stray dogs and will continue to intake animals that are in distress, injured or sick (including pregnant cats and kittens under two months without a mother).

Until further notice, the ACCC will not admit healthy cats.

All services require an appointment and can be made by calling 311 or visiting edmonton.ca/pets. You must also make an appointment to pick up your lost pet. 

Dog Parks

Adjustments

Effective Saturday, May 16 Alex Decoteau and Paisley off-leash fenced dog parks are reopening for pets and their owners. Alex Decoteau off-leash dog park access will be restricted to a maximum occupancy of 15 people at all times. 

Manning Village will remain closed due to maintenance.

Guidelines

To reduce the potential for virus transmission, we are not providing bags in any off-leash area or fenced dog park. The City reminds dog park users to bring their own bags and to pick up after your pet.

Please continue to practice physical distancing when you use off-leash areas and clean your hands after touching gates or latches, as these surfaces are not sanitized.

Peace officers will be monitoring the off-leash areas to ensure people continue to follow physical distancing and maximum occupancy rules.

Physical Distancing in Public Spaces

Edmontonians are reminded to use caution and follow physical distancing guidelines and practical recommendations when interacting in public spaces. 

Please keep your physical distance; at least 2 metres from others, whether it's on trails, in parks, on stairs, or buying groceries. It’s important to follow physical distancing practices as outlined by Alberta Health Services.
 
Park Rangers and security personnel will be patrolling parks, staircases, and trails to support closures and physical distancing requirements.

City Program & Service Adjustments

COVID-19 Service and Program Impacts

Updated May 21, 2020 

To help people understand what City programs and services have been adjusted or impacted due to COVID-19 and/or staffing and budget constraints, the City has developed a search tool. This listing is updated regularly, so please check back often as we begin to reopen some programs and services. 

Edmonton Gives

Edmonton Gives

For individuals, businesses and organizations that wish to contribute to Edmonton's pandemic relief and recovery efforts.

Updated May 7, 2020

Edmontonians and local businesses and organizations wanting to help those impacted by COVID-19 are encouraged to visit the Edmonton Gives website. The website focuses on the immediate needs of community organizations and their emergent priorities such as monetary, physical and in-kind donations.

Events & Communities

Canada Day

City of Edmonton Cancels Canada Day Fireworks

April 24, 2020

In response to provincial COVID-19 physical distancing requirements, the City of Edmonton is cancelling this year’s Canada Day fireworks shows and celebrations in City Hall and Sir Winston Churchill Square. City Administration made the decision as physical distancing requirements will remain in place on July 1, 2020. 

Edmontonians may instead wish to take in the Virtual Canada Day celebration, hosted by the Federal Ministry of Canadian Heritage.

Please see the public service announcement for more information. 

Community Gardens

To help support Edmontonians’ access to fresh food and ease the worry of food security for many, the City of Edmonton is expanding the number of community gardens this year through the creation of a temporary pop-up community garden pilot on City owned land.

These Pop-Up Gardens consist of raised beds designed for community food production, and provide a safe recreational opportunity. They will be removed after the growing season has ended. 

The application process is closed. Evaluation is underway and results will be shared with all applicants by the end of May.

Garage Sales

To help slow the spread of COVID-19, garage sales are not permitted to operate at this time and licences are not being issued. Garage sales are considered a non-essential service.

Citizens who need to sell or give away items are asked to create ‘online garage sales’ through platforms like Kijiji and Facebook MarketPlace and coordinate contactless sales and pick-ups.

Seniors-Serving Centres

The City of Edmonton has closed the Mill Woods Seniors Centre, North Edmonton Seniors Association and Central Lions Seniors Association until further notice to protect the health and safety of Edmontonian seniors. For more information about COVID-19 as it relates to Alberta's seniors, visit alberta.ca/covid-19.

Libraries

Edmonton Public Library has closed all branches. Learn more at epl.ca/covid-19.

Litter

The City is providing Capital City Clean Up kits to grocery stores and pharmacies across Edmonton in response to an increase of personal protective equipment (PPE) litter in recent weeks. The kits include:

  • A litter grabber
  • Gloves 
  • Garbage bags 
  • Other resources to help business owners

Businesses are encouraged to place garbage bins outside store exits and in parking lots to help limit litter in these areas. As PPE is not recyclable, Edmontonians can do their part by putting any gloves and masks in the garbage bins provided.

Physical Distancing in Public Spaces

Edmontonians are reminded to use caution and follow physical distancing guidelines and practical recommendations when interacting in public spaces. 

Please keep your physical distance; at least 2 metres from others, whether it's on trails, in parks, on stairs, or buying groceries. It’s important to follow physical distancing practices as outlined by Alberta Health Services.
 
Park Rangers and security personnel will be patrolling parks, staircases, and trails to support closures and physical distancing requirements.

Updated May 12, 2020

The City of Edmonton will not issue licenses to events with more than 15 attendees in City-operated facilities, parks, open spaces, and roads until further notice.

COVID-19 Data Dashboard

Updated May 7, 2020

This data dashboard provides information about various elements of the City’s response to COVID-19. Information is updated daily. 

The City of Edmonton Data Dashboard gives at-a-glance COVID-19 data in five areas:

Alberta Health Services Edmonton Zone Data
  • Edmonton Zone health information from the Alberta Health Services website.
Temporary Shelters
  • Information provided by shelter staff and reflects City facilities only
  • Central Lions Seniors Centre and Kinsmen Sports Centre provide overnight accommodation. Those services are operated by Hope Mission and the Mustard Seed, respectively. 
  • Central Lions Seniors Centre is used as overflow space for the Hope Mission shelter, which also offers overnight accommodations.
COVID-19 Related Complaints
  • Complaints received since March 30 from 311 and the City’s online complaint form.
  • Show all complaints received, including those that were determined to be invalid.
  • Includes complaints regarding physical distancing and specific COVID-19 restrictions, including, for example, people in closed playgrounds or off leash dog parks.
  • Each complaint is reviewed for enforcement action such as investigation, proactive patrols, hotspot enforcement and further education.
  • Dogs off leash numbers should drop after the May 1 reopening of 38 City parks with off-leash areas. 
Peace Officer Patrols
  • Proactive patrolling and hotspot enforcement are an active part of the City's enforcement activity. City Peace Officers and Bylaw Officers deploy based on complaints received and in collaboration with AHS and EPS. 
  • Bus/LRT location data is relatively low in comparison to other locations shown here, as data was not collected until mass gathering restrictions were set at 15 people or fewer. 
  • Verbal warnings for education or tickets issued in particular areas, e.g., off-leash parks.
  • When ticketing is appropriate, officers use discretion in types of tickets issued. In most cases, bylaw tickets are issued for infractions when appropriate. Public Health Act infraction tickets are reserved for more severe cases.
Business Related Investigations
  • Businesses are checked for their compliance with AHS directives and either issued a ticket or ordered to close. 
  • Vehicle for Hire inspections are done at random or based on a complaint received for a specific vehicle. 
Public Health Act Tickets

Public Health Act tickets can be issued by City of Edmonton Peace Officers and members of the Edmonton Police Service. Tickets may be issued if an individual or business does not comply to public health orders of the Chief Medical Officer of Health. Peace Officer information is updated daily, and EPS data is updated every Monday.

Open Dashboard

Other details to note: 

  • Data is updated regularly but can be up to 36 hours delayed due to connections to multiple data sources. 
  • The public data sources and links for Alberta Health Services are listed at the bottom of that page. 
  • Most sections have a slider to show data for specific days or weeks. 
  • Selecting different date ranges will illustrate changes in trends as additional or tighter restrictions were put in place in response to COVID-19.

City Recreation Facilities

Updated May 7, 2020

All City of Edmonton Recreation Centres and attractions are closed until further notice.

In an effort to reduce expenditures, Edmonton’s outdoor pools and spray parks as well as the ponds at Rundle Park and the City Hall fountain will not be opened this summer.

Customer Accommodations

The City of Edmonton has closed all recreation centres and attractions. Recognizing the impact on facility customers, the City is providing accommodations for members and those cancelled registered programs.

Subscribe to recreation centre notifications to be alerted to future service changes.

Food Truck Permits

Updated April 30, 2020

The City will continue to issue vending permits to food truck operators, with added requirements in place to ensure public health and safety is maintained. Those requirements include:

  • No seating or consumption areas
  • No self-serve condiments
  • Appropriate physical distancing measures for lineups and ordering
  • Maintaining distance between food trucks to avoid congestion
  • Disinfecting measures in line with AHS recommendations

Food truck locations will be limited to on-street parking zones and City parkland parking lots. Permits will only be issued to operators that qualify as an essential food service under provincial requirements. Permits will not be issued for carts or food vendors that would typically operate on sidewalks.

Waste Services

Waste Collection

Presently, there are no changes to the City's residential garbage and recycling pickup services or schedules. Garbage and recycling continue to be picked up in the same way. 

Please do your part to keep collectors safe:

  • Make sure all recycling and garbage is securely bagged.
  • Please do not approach your collector to show your appreciation. The best way to thank your collector is to package your waste properly, leave a note or wave from an appropriate distance.

Updated April 28, 2020

Reduced Rates

Reduced waste utility rates will be in effect from June 1 to December 31, 2020. The new monthly rates are:

  • $46.52 for curbside/alley collection
  • $30.23 for bin collection
  • $33.48 for transitional multi-unit customers

There are no planned changes to how waste is collected or processed as a result of the rate reduction. You will continue to receive the same level of service for waste collection.  

Cart Rollout Delayed

Due to impacts from the COVID-19 pandemic, Waste Services is postponing the citywide rollout of a curbside organics program until 2021. 

We are planning for full implementation to all single-unit residences by the end of 2021.

Waste Facilities

In an effort to contain the spread of COVID-19, the Reuse Centre is temporarily closing to protect the health and safety of Edmontonians. Also, the paint exchange and Reuse areas at the Kennedale and Ambleside Eco Stations are closed until further notice.

Cemeteries

Updated April 28, 2020

To prevent the COVID-19 spread, the City is temporarily suspending the distribution of complimentary flowers for visitors to put down on their loved one’s resting place on special days including Mother’s Day and Father’s Day. We understand this may be disappointing to people who have relied on this service in the past and made it a part of their tributes to their loved ones. 

Under normal circumstances, the City makes flowers available in a central location. By removing the flowers, we are eliminating the likelihood of people touching a common surface where the complimentary flowers are normally provided. We hope to reinstate this program in the future as COVID-19 conditions change.

Community and Non-Profit Supports for Edmontonians

Updated April 28, 2020

Edmonton’s resiliency is possible through the extensive and collaborative efforts of community groups and non-profits to deliver a wide range of public social services. Visit these Community and Non-Profit Links for information on new and continuing services for Edmontonians.

To learn more, please call 211 or view a provincial directory of the community, health, social and governmental organizations and services.

City Workforce Reductions

Updated April 27, 2020

On April 27, the City of Edmonton announced an additional 900 temporary layoffs of employees. This follows an announcement on March 30 of 1,600 temporary layoffs of City employees and 400 Edmonton Public Library employees. These workforce reduction strategies are in response to a budget shortfall due to lower revenues and declines in demand for services in some business areas.

 

Service Counter Closures

Updated March 27, 2020

In-person services will be reduced, including the Edmonton Service Centre at the Edmonton Tower, to protect everyone’s health and safety. 

The following locations with in-person services will be closed. Most locations will still offer services via phone, email or mail:

The following service counters will be open for services by appointment only:

Edmonton Service Centre at Edmonton Tower

All in-person services are suspended, including ETS sales, tax and assessment, records searches, permits and licenses, and any other payments.

Edmontonians are encouraged to access the services they require online, through the 311 app, by phone or by email. 

For ETS lost and found inquiries, please call 780-496-1622 to confirm if your article has been found and arrange an appointment time with the Lost and Found staff to pick up your item.

City Hall Counter

City Hall, including the front service counter, is closed to the public. Access is limited to members of Council, staff and accredited media. City Hall event bookings have been suspended until further notice.

Landlord and Tenant Advisory Board

The Landlord and Tenant Advisory Board Front Counter is fully closed to any in-person services. There are a number of services that continue to be available by phone or via email. 

Effective immediately Landlord and Tenant Advisory Board is closed to the public, however services are available in the following ways:  

  •  For advice and information, please call 780-496-5959 Ext.1
  •  To order forms, please call 780-496-5959 Ext. 2
  •  You may also contact us at our email address: ltab@edmonton.ca
  •  All landlord courses and public education workshops are postponed until further notice.  If you have questions or concerns about our education courses please contact 780-496-5959, Ext. 2
Waste Services - Reuse Centre, Eco Stations & Edmonton Waste Management Centre

Eco Stations

  • Ambleside Eco Station is temporarily closed
  • Effective April 5, the Kennedale, Coronation and Strathcona all Eco Stations will be open everyday, from 9am to 7pm

  • Paint exchange is not being accepted at any Eco Station until further notice
  • Cash payments no longer accepted until further notice

Reuse Centre 

Closed for business, including drop-offs, until further notice

Edmonton Waste Management Centre

Cash payments no longer accepted until further notice

Office of the City Clerk

The City Clerk team is providing services and can be contacted at:
780-496-8178
city.clerk@edmonton.ca

Safe and Healthy Communities

Support groups are currently postponed until further notice. 

To reach a social worker, call 780-496-4777, leave a message, and they will get back to you as soon as possible. Our phones are in operation Monday and Friday, 8:30am-noon and 1-4:30pm, and Wednesday, 8:30am-noon

Cemetery Service

Please note gatherings of over 15 people are not permitted as per the new public health measures from the Government of Alberta.  

Our client care team is available to answer any questions about cemetery services and schedule ceremonies over the phone at 780-442-0974 or by email at cemetery@edmonton.ca.

Hours of operation are Monday to Friday between 8:30am to 4:30pm

Distribution of Complimentary Flowers Temporarily Suspended

To prevent the COVID-19 spread, the City is temporarily suspending the distribution of complimentary flowers for visitors to put down on their loved one’s resting place on special days including Mother’s Day and Father’s Day. 

We hope to reinstate this program in the future as COVID-19 conditions change.

Service of Legal Documents On the City

City Hall and Chancery Hall are closed to the public.

Contact the Law branch to arrange a time and manner for personal service of legal documents.

Contact legalserviceinquiries@edmonton.ca or 780-496-7200

Pursuant to Alberta Rules of Court, Rule 11.21, this email address is not a valid address for service and emails sent to this address with legal documents attached will not be considered service on the City of Edmonton.  You will receive a reply from one of the lawyers regarding service arrangements.

The City offers a number of online options for services. The online options available will be found within the department pages that offer the service. More information on these service and many others is available at edmonton.ca/servicechanges.

Any other services can be accessed through the 311 app or by calling 311.

Edmonton EXPO Centre

Updated March 23 2020

In response to the public health need created by the COVID-19 pandemic, the City of Edmonton, Community and Social Services, Alberta Health Services, Homeward Trust and community partners are working together to create a safe space at the Edmonton EXPO Centre for community members experiencing homelessness.

Safe Speeds and Automated Enforcement

Updated March 25, 2020

The Edmonton Police Service and the City of Edmonton have noticed a significant increase in speeding over the past week, particularly at extreme speeds. By driving at safe speeds, drivers can help ease the burden on police and health resources so they can focus on COVID-19.

30 km/hr Playground Zone speed limits still apply. Speeding increases the risk and severity of collisions. With families more likely to be home during the day, they may be using outdoor spaces.

Enforcement will continue throughout the city to help keep our streets as safe and locations that have seen an increase in speeding will be prioritized. Please help us keep our roads and each other safe by slowing down. 

Deferral of Utility Payments

Updated March 20, 2020

The City is recommending to the Alberta Utility Commissions and utility partners a deferral period to defer payments up to 90 days, from March 18 to June 18. No interest, penalties or service cut-offs will occur during this period. 

Please note, deferrals are not automatic. Contact your utility directly for more information. 

City Attractions

Updated March 18, 2020 at 3pm

All City of Edmonton attractions are closed until further notice.

Customer Accommodations

The City of Edmonton has closed all recreation centres and attractions. Recognizing the impact on facility customers, the City is providing accommodations for members and those cancelled registered programs.

Subscribe to City attractions or arena notifications to be alerted to future service changes.

Physical Distancing Concern

The City of Edmonton is taking complaints on physical distancing concerns related to COVID-19

COVID-19 Bylaw Complaints

The City of Edmonton is taking complaints on contraventions or violations against State of Local Emergency Orders in relation to COVID-19. (eg. Dogs off Leash, Garage Sales, Outdoor Recreation Courts, Vehicle for Hire or Playground Closures)

Transforming Edmonton

The City of Edmonton’s official blog.

Remote participation public hearing a first for City of Edmonton
Posted on May 4, 2020
Remote participation public hearing a first for City of Edmonton

Dog park leash rule relaxed as City signals cautious move to relaunch services amid financial challenges
Posted on May 1, 2020
Dog park leash rule relaxed as City signals cautious move to relaunch services amid financial challenges

Boardwalk from sidewalk: friends team up to create neighbourhood joy in Edmonton
Posted on May 1, 2020
Edmonton neighbours use chalk and concrete to build joy. 

During the pandemic, we’ll be back in the wild life again
Posted on April 29, 2020
Before it was the best advice for Edmontonians in a pandemic, physical distancing was the best advice for Edmontonians and moose. 

Canada Strong singer strings message of hope, togetherness
Posted on April 28, 2020
A few notes on Donny Gladue's first-ever YouTube song, new on #TransformingEdmonton 

National Day of Mourning observed in Edmonton
Posted on April 28, 2020
National Day of Mourning observed in Edmonton with words, silence, light.

Additional sport field, court closures announced in updated COVID-19 safety measures
Posted on April 27, 2020
Basketball, pickleball, tennis courts among sports facilities temporarily closed in COVID-19 precautions

Muttart greenhouses are colourful sites for sore eyes 
Posted on April 24, 2020
At this time of year, the Muttart Conservatory greenhouses start to feel like ships sailing with their cargo of hope toward a city hungry for a dose of colour.

Reduce your yard waste, improve your lawn, help our landfill
Posted on April 21, 2020
Spring is here, which means our Waste Services process almost twice the amount of residential waste compared to the winter. Here are ways residents can help manage their yard waste and keep it out of the landfill.

High Level Bridge lit for Nova Scotia heartbreak
Posted on April 21, 2020
How the City is using the High Level Bridge as the ‘voice’ for Edmonton, reflecting, celebrating and building community spirit.

Make room for the brooms!
Posted on April 20, 2020
Spring sweep has begun. The City reminds residents who are self-isolating and working from home to please know the schedule and move their cars.

At Work: lending a sanitized hand
Posted on April 20, 2020
A story of how City employees are coming together during this difficult time to help create hand sanitizer for frontline employees.

New rules of etiquette, judgment and compassion in these strange times 
Posted on April 17, 2020
“I am so pleased with the way that Edmontonians have responded and shown that they care about the safety of everyone in the community." Read more from the City Manager.

Bookings for sports fields cancelled until May 31
Posted on April 16, 2020
The City is following the lead of Alberta Health in deciding to temporarily cancel  bookings for sports fields, courts and diamonds.

By the numbers: COVID-19 financial scenarios (so far), PPE supply chain (so far)
Posted on April 16, 2020
A lot of COVID-19 financial impact numbers were discussed at City Hall on April 15. Learn more on costs, losses and savings projections.

A big (picture) thanks! 
Posted on April 15, 2020
Interim City Manager Adam Laughlin gives thanks to Edmontonians for protecting the health system by accepting the need to change the way they move in public spaces during the COVID-19 pandemic.

City Manager: Transit for essential trips only
Posted on April 9, 2020
Dog parks, roadways, transit and looking ahead.

Staying safe while staying the course: How we’re building Edmonton in the midst of crisis
Posted on April 9, 2020
As the situation evolves daily, the City is keeping a close eye on developments and what they mean for Edmonton’s ambitious capital building plan and this year’s construction season. 

More Blog Posts

Transit seat signs go the distance to get safety message out
Posted on April 8, 2020
Signs are now on ETS buses to drive home the importance of physical distancing and to travel only if it’s essential.

COVID-19 litter targeted in Capital City Clean Up initiative
Posted on April 7, 2020
The City of Edmonton has begun to deliver Capital City Clean Up kits to grocery stores where customers have discarded on the ground COVID-19 protection.
 
LRT sends early World Health Day message to health care workers in passing
Posted on April 7, 2020 
"This is Health Sciences/Jubilee LRT Station.A perfect time and place to give a huge thank you to all the health care workers who are on the front lines working to keep us all safe in COVID-19 pandemic."

City employee maps way for families to interact while keeping their distance
Posted on April 6, 2020 
In her spare time, Karen Parker, a program manager with the City’s Open City and Technology Branch, combined her business skills with some of the artwork out there to create the new Edmonton Window Art Map. 

COVID-19-era speeds on streets, playground zones: the safety story
Posted on April 3, 2020 
The volume of automobile traffic on Edmonton streets is down as much as 50 per cent, a pandemic-era trend that has set the stage for extreme speeding, too.

Free EPark makes travel easier—if you have to be out
Posted on April 3, 2020 
The City has suspended parking fees in curbside EPark zones and City-owned EPark lots and won’t be enforcing time limits.

Four City dog parks to be closed, all off-leash areas go on-leash as COVID-19 precautions extended
Posted on April 2, 2020 
The City’s four fenced dog parks will be closed until further notice. As well, people using all 38 existing off-leash areas in Edmonton must leash their dogs.

Spirit of ETS visible on EXPO Centre route
Posted on March 31, 2020 
Meet one of eight Edmonton Transit Service operators who have volunteered to get behind the wheel of a new route that connects Edmonton’s inner city agencies with the Edmonton EXPO Centre.

City not planning to address COVID-19 revenue shortfalls through a tax levy increase: City Manager
Posted on March 27, 2020 
City Council heard on Monday that the financial fallout from the COVID-19 pandemic will challenge the strength and resolve of the City of Edmonton.

Edmonton-area woman goes public with COVID-19 diagnosis, plea for physical distancing, hand washing
Posted on March 27, 2020
Advice from one of the first in the Edmonton zone to be confirmed with COVID-19. 

Bob and Doug McKenzie drop into Edmonton at exactly the right time: a pandemic
Posted on March 27, 2020
We talked to the Edmonton artist behind the hoser brothers statue. And he loves it that you love it! 

City extends state of emergency, issues three important COVID-19 orders for health of community
Posted on March 26, 2020
The City issued three formal orders to protect residents and businesses against the spread of COVID-19 as the state of local emergency in Edmonton was extended for the next seven days.

ETS steps up physical distancing protection
Posted on March 26, 2020
Suspending fares and boarding via rear doors support physical distancing on Edmonton Transit. 

City sends message of thanks in light to health care workers
Posted on March 25, 2020
This week in Edmonton, key buildings will shine in gratitude for health care workers on the front lines of the COVID-19 pandemic

COVID-19 advice from the heart, for the heart
Posted on March 24, 2020
Dowds, the Lead Chaplain and Senior Mental Health Consultant at the City of Edmonton, encourages everyone to look for the helpers.

City closes playgrounds and urges residents to practice physical distancing
Posted on March 24, 2020
We are closing playgrounds and reminding people about physical distancing to limit the spread of the virus and protect people.

Every day is now Transit Operator Appreciation Day
Posted on March 23, 2020
Some people are saying thanks. Over the weekend, messages written in chalk showed up on the sidewalk.

EXPO Centre readied as COVID-19 precautions heightened for Edmonton’s most vulnerable
Posted on March 23, 2020
The Edmonton EXPO Centre took rapid shape this weekend and is ready to serve as a COVID-19 emergency site for some of the city’s most vulnerable citizens.

Social distancing signs (of the times) now appearing in public
Posted on March 19, 2020
Social distancing signs have begun to appear in City of Edmonton locations.

Emergency meeting hears decisions to be made “for long haul”
Posted on March 18, 2020
Interim City Manager Adam Laughlin repeated the message that decisions made to deal with the COVID-19 pandemic are made to balance service levels now with service levels in the future.

City Manager to bus passengers: “We heard you. We’re responding quickly.”
Posted on March 17, 2020
Interim City Manager Adam Laughlin said Edmonton Transit Service (ETS) is adjusting transit service with an eye to the big picture. 

LRT doors open touchlessly
Posted on March 16, 2020
Where the technology allows, and at stations where the weather permits, LRT operators are now opening train doors so passengers can, in a time of pandemic, get on and off trains without touching buttons. 

COVID-19: City to close its recreation facilities, attractions
Posted on March 14, 2020
The City of Edmonton is closing all City-operated recreation facilities and attractions starting Saturday, March 14, at 6 pm

City Council meets on Edmonton’s COVID-19 response
Posted on March 13, 2020
Edmonton’s City Council called an emergency meeting Friday morning to review the City’s escalating response to the global COVID-19 pandemic. 

City of Edmonton COVID-19 update
Posted on March 12, 2020
Mayor Don Iveson and Interim City Manager Adam Laughlin at Edmonton City Hall on Thursday, March 12, 2020. 

COVID-19 Resources

Government of Alberta

Latest news and updates on COVID-19 and the current risk level for Albertans.

Government of Alberta

Current Situation

  • Status on current number of cases in Alberta

Current Risk level in Alberta

  • Risk Level

Cases and Testing

  • Location, confirmed cases and deaths

About Coronavirus

  • Background information on the virus

Prevent and Prepare

  • How to prevent the spread
  • How to prepare

Info for Albertans

  • Infor for travellers
  • Info for seniors
  • Info for schools
  • Info for employers
  • Info for municipalities

Actions Being Taken

  • Listing of current actions being taken

Chief Medical Officer Updates

  • Latest statements from Dr. Deena Hinshaw, Alberta’s Chief Medical Officer of Health

Resources

  • Listing of web based resources

News

  • Links to Alberta news on new cases of COVID-19
Government of Canada

Outbreak Update

  • Current situation
  • Risk to Canadians
  • How Canada is monitoring COVID-19
  • History
     

Symptoms and Treatment

  • Symptoms of COVID-19
  • If you become ill
  • Diagnosing coronavirus
  • Treating coronavirus
  • About coronaviruses
     

Prevention and Risks

  • How coronavirus spreads
  • Preventing coronavirus
  • Risks of getting coronavirus
     

Being prepared

  • Being prepared
  • For individuals
  • For communities
  • For schools and daycares
  • For workplaces
     

For health Professionals
 

Canada’s response

  • How Canada is responding to COVID-19
  • At Canadian airports
  • Assisted departures
  • Collaboration

Travel Advice

  • Active travel health notices
  • Health risks
  • Safety and security abroad
  • Avoid all cruise ship travel
  • Registration of Canadians Abroad
  • For returning travellers

Awareness Resources

  • Know the facts about coronavirus disease (COVID-19)
  • About coronavirus disease (COVID-19)
  • Be prepared
  • Be Prepared COVID-19
  • Travellers returning to Canada
  • Travellers returning from Iran and Hubei Province, China

Alberta Health Services

Use this self-assessment tool to help determine whether you should get tested for COVID-19.

Green Shack Program

Updated May 19, 2020

Green Shack programming will not be activated for the duration of the summer season. This decision was made as part of the City’s strategy to reduce expedictures in response to the COVID-19 crisis and will not be affected by Provincial economic relaunch plans.

End of page content. Please choose between the following five options:

Back to main menu Back to current page menu and content View current page breadcrumb Back to site search Continue to page footer content