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In-person services have been reduced, including the Edmonton Service Centre at the Edmonton Tower, to protect everyone’s health and safety. 

We’re working hard to maintain as many services as possible so you can still get the things you need. Please review the applicable section below for detailed service changes. 

Animal Care & Control Centre

Lost Pets

As of May 25, 2020 Animal Care & Control will begin the intake of stray dogs and will continue to intake animals that are in distress, injured or sick (including pregnant cats and kittens under two months without a mother).

Until further notice, the ACCC will not admit healthy cats. 

All services require an appointment and can be made by calling 311 or visiting edmonton.ca/pets. You must also make an appointment to pick up your lost pet. 

Injured Animals

If you find injured animals, please call 311 and wait for further instruction.

Pet Licence Purchase and Renewal

Citizens can purchase or renew their pet licence online. Payments can also be sent by cheque or money order and mailed to: the City of Edmonton, P.O. Box 2670, Edmonton, AB. T5J 2G4.  We encourage pet owners to keep their contact information associated with your pet’s licence up-to-date online in the event your pet gets lost.

Payment can be made at any financial institution or via Online Banking payable to City of Edmonton Pet/Business Licences or Edmonton Pet & Business Licences.  

City Hall

City Hall Front Service Counter

City Hall, including the front service counter, is closed to the public. 

Access is limited to members of Council, staff and accredited media. 

City Hall Event Bookings

City Hall event bookings have been suspended until further notice.

Service of Legal Documents On the City

City Hall and Chancery Hall are closed to the public.

Contact the Law branch to arrange a time and manner for personal service of legal documents.

Contact legalserviceinquiries@edmonton.ca or 780-496-7200

Pursuant to Alberta Rules of Court, Rule 11.21, this email address is not a valid address for service and emails sent to this address with legal documents attached will not be considered service on the City of Edmonton.  You will receive a reply from one of the lawyers regarding service arrangements.

Edmonton Transit

ETS Lost & Found Inquiries

Please use our online form for inquiries or call 780-496-1622 to confirm if your article has been found. Also, you will need to arrange an appointment time with the Lost and Found staff for pick up at the Edmonton Tower.

ETS Busker Permits

New Busker Permits cannot be issued at this time. Currently issued permits are extended until new permits can be issued. 

Ride Transit/ LAP Application Intake

Mail application forms to: 
Leisure Access & Ride Transit Program
PO Box  2359
Edmonton AB  T5J 2R7

 

ETS Sales

Starting June 15, 2020, ETS will resume fare collection on buses, LRT and DATS. Customers should board the bus through the front door starting June 15.

ETS Refunds

Visit the Fares page for more information.

Family and Individual Support Programs

Support Programs

Support Programs, including Family Violence Prevention, Women's Support Services and Men’s Support Services are currently postponed until further notice. 

To reach a social worker, call 780-496-4777, leave a message, and they will get back to you as soon as possible. 

Our phones are in operation:

  • Monday and Friday: 8:30am-noon and 1-4:30pm
  • Wednesday: 8:30am-noon
     

Landlord and Tenant Advisory Board

Landlord and Tenant Advisory Board Front Counter

No in-person service. Call 780-496-5959, Ext.1or email ltab@edmonton.ca  for advice and information.

Municipal Cemeteries Services (COVID-19)

Cemetery Service

Please note indoor gatherings are restricted to 15 people or fewer and outdoor gatherings are restricted to 50 people or fewer, as per public health guidelines.

Our client care team is available to answer any questions about cemetery services and schedule ceremonies over the phone at 780-442-0974 or by email at cemetery@edmonton.ca. Hours of operation are Monday to Friday between 8:30am to 4:30pm. Exceptions will be made (by request) for clients/families who do not have necessary technology.

Office of the City Clerk

City Clerk Reception

The Office of the City Clerk Main Reception (3rd Floor City Hall) is closed to both the public and employees. The City Clerk team is still providing services during regular business hours and can be contacted at:

FOIP
FOIP - Access to Information Requests

Access to Information, or FOIP, requests continue to be accepted online. We will also accept requests by mail, although we will not receive these on a regular basis, and payment for general FOIP requests must be made online. As City Hall is closed to the public we cannot accept requests in person.

We anticipate that there may be additional challenges in filling FOIP requests remotely (example:  retrieval of records, employees providing records will need to do so electronically). Applicants will be notified of any delays.

For more information on making an Access to Information Request, please contact:
780-496-5222
foip@edmonton.ca

FOIP - Privacy 

Privacy breaches continue to be investigated. Any interviews will be conducted via telephone. Investigations may be delayed depending on the accessibility of department colleagues who are relevant to the breach investigation. 

Privacy impact assessment meetings will be completed over the phone, but may be delayed due to pressures on business areas in response to the COVID-19. 

General privacy advice will continue to be offered via email or phone. 
780-496-5222
foip@edmonton.ca

Records Management

The Records Management Team is available by telephone and email to provide advice or consultation on building file plans and records disposition. For more information about Records Management Services, please contact:
780-496-8154
OCMOCCCRMIS@edmonton.ca

Corporate Records Centre 
Limited Service Announcement

The Corporate Records Centre has changed its services due to Covid-19. Delivery services will be limited to one delivery a day for these records only:

  • Building and development permits
  • Legal claims
  • Emergency preparedness records
  • Real estate, land and building files

Records will be delivered daily after 2 pm at these locations:

  • Century Place - Main floor Mailroom
  • Chancery Hall - 9th floor, Law Office, front desk (Law Branch records only)
  • City Centre West - Front desk
  • Edmonton Tower - 3rd Floor Records Area

Box pick up for off-site storage at the Corporate Records Centre is on hold, unless the records are available for pick-up in a limited access location. 

Confidential shred bins will not be picked up, nor delivered, until further notice. Please continue to use the bins at your work location for disposing of confidential transitory records. Confidential Transitory Records contain personal, third-party, financial or sensitive information. If the bin in your work area is full, please secure the confidential records in a locked drawer or cabinet until the bin has been emptied and replaced. 

For further information, please contact the Corporate Records Centre:
780-496-8014
CRSCorporateRecordsCentre@edmonton.ca

Corporate Records and Information Management support a city-wide framework for the management of recorded information. This framework includes policies, standards and strategic direction for the creation, security, accessibility, retention, disposition and preservation of records.

Regular Services
Corporate Records Centre staff provide these services:

Pick up, transfer and storage of physical records that must be maintained by the City
Destroy the following physical records in a secure manner:

  • Grey bin contents
  • Records that have been kept as long as required
  • Ensure appropriate records are transferred to the City of Edmonton Archives
  • Assist staff with accessing stored records as required
     
Tribunals

The Subdivision and Development Appeal Board (SDAB) is using a written hearing or appeal process, as approved by the Board Chair. The process is being managed remotely with Board Members. 

The Assessment Review Board (ARB) is using a written hearing process for residential complaints (Local Assessment Review Board, LARBs) and videoconference hearing process for commercial complaints (Composite Assessment Review Board, CARBs), as approved by the Board Chair.  

The Community Standards and License Appeal Committee (CSLAC) is a Committee of Council. On April 15, 2020, Council passed a motion that all CSLAC meetings be suspended until it is determined that it is safe to hold meetings in person.

For more information on the Subdivision and Development Appeal Board (SDAB), Assessment Review Board (ARB) and Community Standards and License Appeal Committee (CSLAC), please contact:

780-423-7420
assessment.reviewboard@edmonton.ca
sdab@edmonton.ca

Civic Agencies

The Civic Agency Team continues to provide services remotely.

At the March 30 City Council meeting, all citizen members interested in and eligible for reappointment were reappointed to their respective committees. Council made a total of 110 reappointments.

At the March 30 City Council meeting, Council directed Administration to develop, in consultation with the appropriate Standing Committee Chairs, a schedule of Standing Committee meetings required for the month of May to complete any outstanding recruitment activities for the appointment of new members to civic agencies. The schedule will be presented to City Council on April 15 for approval.

For more information about Civic Agencies, please contact:
780-496-8167
vickie.gunderson@edmonton.ca

Committees of Council

On March 20, 2020 Council passed the following motion: “That all Committees of Council not convene in-person meetings and utilize technology, where possible, until 8:00am on Monday, April 27, 2020.”  This motion applies to the following:

  • Accessibility Advisory Committee
  • Anti-racism Advisory Committee
  • City of Edmonton Youth Council
  • Community Standards and Licence Appeal Committee
  • Community Services Advisory Board
  • Edmonton Combative Sports Commission
  • Edmonton Design Committee
  • Edmonton Historical Board
  • Edmonton Salutes
  • Edmonton Transit Service Advisory Board
  • Energy Transition Climate Resilience Advisory Committee
  • Independent Council Compensation Committee
  • Naming Committee
  • Ward Boundary Commission
  • Women’s Advocacy Voice of Edmonton Committee

For more information on Committees of Council, please contact: 

780-496-8167

vickie.gunderson@edmonton.ca

Council and Standing Committee Meetings, including Statutory Public Hearings

The following is a schedule of upcoming meetings, as set at the March 30 City Council meeting.  This schedule may be reassessed at the April 15 City Council meeting.  

City Council:
  • April 15, from 9:30am to 5:30pm

  • April 27, from 9:30am to 5:30pm

  • May 11, from 9:30am to 5:30pm

City Council Public Hearings:

 

  • April 28, from 9:30am to 5:30pm
  • May 12, from 9:30am to 5:30pm

Procedures for remote public participation at Statutory Public Hearings have been developed.

Standing Committees:

All meetings are cancelled until May 15, with the exception of meetings of the Emergency Advisory Committee (as below).

Emergency Advisory Committee:

Meetings will be held weekly on Thursdays, from 1:30-4:30pm, until the declaration of a state of local emergency is terminated.

For more information on Council and Standing Committee meetings, please contact:
780-496-8178
ocmoccmmt@edmonton.ca
 

 

Election and Census Office

The Election and Census Office is closed to the public. Election and Census staff continue to provide the same services remotely. The team can be contacted by phone or email at:
780-496-8008
elections@edmonton.ca

Other Permits, Licenses and Payments

Block Party Permit Intake

Block Party Permits are not currently being accepted.

Business Licensing

Applying
Most Commercial and Home Based Business licence applications or renewals can be made online.  

Business Licence Fee Reductions
To help support businesses experiencing financial hardship due to the COVID-19 situation, the City is offering a 50 per cent business licence fee reduction upon request for businesses that renew or apply for a new business licence between June 1 and December 31, 2020. To request the fee reduction, please renew or apply for your new licence by calling 780-442-5311 or emailing businesslicenceapplications@edmonton.ca.  

Payments

  • By phone at 780-442-5054 (credit card only)
  • Electronic Funds Transfer (EFT)
  • By mail

Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

COVID-19 Business Support
We know that businesses have been impacted by COVID-19 and this has been extremely challenging for you. Please visit the City’s COVID-19 business support webpage for information on steps the City is taking to support business owners.

Temporary Patios, Sidewalk Cafes and Outdoor Retail Expansions
Rules around temporary patios, sidewalk cafes and outdoor retail expansions are relaxed so you can create more space for your customers in alignment with Alberta Health Services (AHS) guidelines. Until the end of 2020, you have the option to expand your patio or retail space by following a set of guidelines and signing a declaration form. Read the guidelines and proceed with signing the declaration form.

Reporting Health Order Violation Concerns
Complaints on self-isolation restrictions, mass gatherings and workplaces or businesses not complying with closures should be directed to the Alberta Health Services complaints form.

Questions?
Please contact businesslicenceapplications@edmonton.ca or 780-442-5054

Bylaw Ticket Payments

Pay Online

By mail:
City of Edmonton
PO Box 2024
Edmonton, AB T5J 4M6

Commercial Decals

Service can be accessed by contacting parkingassets@edmonton.ca

Compliance Certificates

Compliance Certificate applications can be made online or by mail to Edmonton Service Centre, 2nd Floor, 10111 104 Ave NW, Edmonton, AB T5J 0J4.

This certificate confirms that all buildings and structures identified on the property have met the regulations under the Zoning Bylaw and have the appropriate development permits. Once reviewed, the applicant will receive a Compliance Certificate Report via email from the City of Edmonton. 

Search of records applications can be made online, by mail or by emailing the pdf application form to searchofrecords@edmonton.ca

Payments can be made by phone (780-442-5054), Electronic Funds Transfer (EFT) or by mail. Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Development Permits, Building Permits and Trade Permits

How to Apply

Apply Online

Where applications are not available online, please use the contact methods provided on the website or call 311 for assistance.

Please check our new online dashboard for current building permit and inspection request intake processing time estimates. For Development Permit application processing times, call 311 or 780-442-5311 (Outside Edmonton). 

In order to maintain existing application processing timelines and service levels, development-related services will continue to be provided on a fee for service model at this time.

Payments

Payments can be made by phone (780-442-5054), Electronic Funds Transfer (EFT) or by mail. Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Pre Application Meetings

Pre-Application meetings and Home Improvement Permit Appointments will be done through teleconference only.

Temporary Patios, Sidewalk Cafes and Outdoor Retail Expansions

Rules around temporary patios, sidewalk cafes and outdoor retail expansions are relaxed so you can create more space for your customers in alignment with Alberta Health Services (AHS) guidelines. Until the end of 2020, you have the option to expand your patio or retail space by following a set of guidelines and signing a declaration form. Read the guidelines and proceed with signing the declaration form.

 

Fire Prevention Office

The Fire Prevention Office is closed, but we are available by phone (780-496-3628) and email.

To discourage public gatherings, we will not issue fireworks permits until further notice.

Fire Payments Transportation

No in-person - full service can be maintained by phone.

Inspections

To protect the health and safety of our staff and help prevent the spread of COVID-19, we’ve made the below changes to our development, building and trade permit inspection processes.

Scheduling

Available Online
Building and trade permit inspections can be scheduled online using self serve accounts or by calling 311.

Development permit inspections can be requested by emailing  developmentpermitinspections@edmonton.ca

The City is proceeding with lot grading, transportation and landscaping inspections as weather allows. These inspections can be requested through the usual email, ePlan or online request form processes depending on the inspection. We will update you should this decision change due to the COVID-19 situation.

In-person inspections

In-person inspections will not be permitted for occupied residential or commercial sites, with the exception of inspections for some utility service disruptions in occupied homes and businesses, or for unoccupied construction sites where:

  • Distancing safeguards are unsatisfactory
  •  Anyone (such as, contractor, homeowner) has been asked to self-isolate, or is showing cold or flu symptoms
  • Anyone has returned to Canada from outside the country since March 12 and has not yet completed the required 14-day self isolation period (for further direction given this rapidly-changing situation, please refer to the Info for Travellers and Airline Passengers section on Alberta.ca)

Permit holders at locations where these conditions may apply are requested to reschedule inspections for a later time or consider the below virtual inspection options where applicable.  Please use the online self-serve inspection scheduling tool under the 'INSPECTIONS' heading on your project dashboard, or call 311.

Virtual inspections

To help prevent the spread of COVID-19 and keep Edmontonians, contractors and City inspectors safe, the City is now offering virtual inspection options for certain construction projects.

  • Remote Video Inspections (RVI) are available for building and trade permit (HVAC, plumbing, gas and electrical) inspections of occupied spaces within occupied residential and commercial locations. This includes, but is not limited to, projects such as interior alterations, basement developments, additions without a separate entrance, and occupied commercial locations where distancing or other safety protocols cannot be met. RVI enables virtual inspections through connected cellular mobile devices: one operated at the building location by the permit holder and the other by a Safety Codes Officer at a different location.
  • Verification of Compliance (VOC) is available for re-inspection of corrected safety codes deficiencies from an earlier inspection. This method involves a self-declaration and photographic supporting evidence that the identified deficiencies of a previous inspection have been rectified.

Permit holders can request RVIs or re-inspection through photographic evidence by:

Current building permit and inspection request intake processing time estimates are available on our online dashboard. In-person inspections will continue to be required for unoccupied residential and commercial construction sites, most utility service disruptions in occupied homes and businesses, and exterior structures (eg. decks).

Land Development Applications (LDAs)

Applying for LDAs (rezonings, plan amendments, and road closures):

Apply Online

Applicants will be sent an invoice on receipt of a file being accepted.

Payments: By phone at 780-442-5054 (credit card only), Electronic Funds Transfer (EFT) or by mail. Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Pre-Application meetings will continue to be conducted via teleconference only.

Public Hearings

The City is hosting remote Public Hearings to deal with land use matters. The City will contact applicants scheduled for Public Hearing dates directly to provide further information. 

Engagement Sessions

All City-led in-person public engagement events and information sessions have been postponed until further notice. Feedback is being accepted for certain land development applications through the City's new online Engaged Edmonton virtual engagement tool. 

Pet Licences

Apply Online

Or mail your application to: 
City of Edmonton
PO Box 2670
Edmonton, AB T5J 2G4

 

Recreation Donation Pass Pick Up

Apply by mail:
2nd Floor, Edmonton Tower
10111 104 Avenue, NW
Edmonton AB T5J 0J4

Residential Parking Permits

Apply Online

By email: restrictedparkingpermits@edmonton.ca

By mail:
Parking Permits, 
2nd floor Edmonton Tower
10111 104 Avenue NW Edmonton, AB
T5J 0J4

 

Servicing Agreements, Engineering Drawing Applications

If you have an account set up:

Apply Online

To create an account, email development.coordination@edmonton.ca.

Servicing agreements will be provided digitally to developers for execution.

Servicing Agreement Extensions

The City will be providing flexibility around servicing agreement deadlines. Developers can contact the Servicing Agreement team at development.coordination@edmonton.ca or the development engineer for the file to discuss extension requests.

Development Bonds

Effective immediately, the City of Edmonton is now accepting development bonds for all new servicing agreements for the 2020 construction season. This will allow developers another option for security, as the City previously only accepted irrevocable letters of credit issued by a bank, or cash security.

To apply for a development bond for your new servicing agreement, please:

Existing Servicing Agreement Securities

Effective July 2, the City of Edmonton is now accepting development bonds for select servicing agreements. Developers who meet the following criteria will be eligible to replace existing security with development bonds:

  • Existing security of $1 million or more
  • Current servicing agreements executed after January 1, 2014

We will contact eligible developers while developing the next phase of the program, which will scale rollout to the remaining 500+ agreements. An initial fee of $500 will be required for this service; however, the fee amount will be reviewed as the program progresses and may be adjusted to reflect the service cost. 

Questions?
Please contact the development engineer for your file directly or email development.coordination@edmonton.ca

Subdivision Applications & Endorsements

Apply Online

Or by emailing subdivisions@edmonton.ca.

Endorsement packages will be mailed to applicants, as pick up is no longer available.

Pre-application meetings will continue to be conducted via teleconference only.

Payments: By phone at 780-442-5054 (credit card only), Electronic Funds Transfer (EFT) or by mail. Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Questions? Email subdivisions@edmonton.ca.

Subdivision & Development Appeal Board (SDAB) Appeals

The Subdivision and Development Appeal Board is offering alternate arrangements to in person hearings.

If you have a hearing that is scheduled, you will be contacted by the SDAB. 

Visit edmonton.ca/sdab for further updates.

Temporary Outdoor Patios, Sidewalk Cafes and Retail Expansions - City of Edmonton

Rules around temporary patios, sidewalk cafes and outdoor retail expansions are relaxed so you can create more space for your customers in alignment with Alberta Health Services (AHS) guidelines. Until the end of 2020, you have the option to expand your patio or retail space by following a set of guidelines and signing a declaration form. Read the guidelines and proceed with signing the declaration form.

Vehicle for Hire Licence Applications

Applying
Submit all Vehicle For Hire Licence applications to businesslicenceapplications@edmonton.ca 

Payments:
By phone at 780-442-5054 (credit card only), Electronic Funds Transfer (EFT) or by mail. Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Vehicle for Hire Service Restrictions
The City of Edmonton issued a State of Local Emergency Order on April 1, 2020, which outlined requirements to support taxi, limo and ride share operators and drivers in reducing the risk of transmission of COVID-19 . This order was repealed as of May 25, 2020. 

The Government of Alberta has since issued new guidance documents for taxi, limo and ride share operators. The Chief Medical Officer of Health’s Order 18-2020 requires businesses to comply to the extent possible with these guidelines.

Reporting Bylaw and Physical Distancing Concerns
Citizens who have concerns about COVID-19 order violations can submit their complaints online

Questions?
Contact vehicleforhire@edmonton.ca or 780-442-5054.

Tax and Assessment

Property Tax Payments

Property tax payments can be made:

By Mail 

City of Edmonton
PO Box 1982
Edmonton, AB T5J 3X5

Through your bank.

Through the City’s monthly payment plan, which includes automatic bank withdrawals.

Waste Services

Eco Stations

AmblesideKennedale, Coronation and Strathcona Eco Stations are open every day, from 11am to 7pm. They are closed on statutory holidays.

Paint exchange is not being accepted at any Eco Station until further notice.

Cash payments no longer accepted until further notice.

Visit edmonton.ca/ecostations for more information.

Reuse Centre

Closed for business, including drop-offs, until further notice.

Edmonton Waste Management Centre

Reduced weekday hours begin June 29:

  • 7:30am-5:30pm, Monday-Friday
  • 8am-5pm, Saturday, Sunday, holidays

Residents and contractors can also visit the Kennedale Eco Station Monday - Sunday from 11am-7pm to dispose of most waste items. Double check to make sure your waste will be accepted at an Eco Station before visiting.

Cash payments no longer accepted until further notice.

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