There are a range of options to get downtown to the Edmonton Service Centre.
Pay parking is available in the vicinity. Our map graphic shows parking and pedestrian access to Edmonton Tower.and
Main page content begins here
Starting February 27, 2017, the Edmonton Service Centre is the new location for permits, passes, payments, licences and more.
Starting February 27, 2017, the Edmonton Service Centre is the new location for permits, passes, payments, licences and more. We are located on the 2nd floor of Edmonton Tower at 10111 104 Avenue, across from Rogers Place.
Our operating hours, effective February 27, 2017, are 8am-4:30pm Monday to Friday. The centre is closed on weekends and statutory holidays.
We are fully accessible and located on major transit routes.
Our other downtown service centres closed at the end of day on February 24, 2017.
When you arrive at the Service Centre, greeters are on hand to help you. There are five check-in kiosks where you can select the service you want. These kiosks are conveniently located near the escalators and elevators.
When you selected the service you want, the kiosks will generate a ticket directing you to a service counter. When you receive your ticket, it will provide the wait time for your service request. There is a large, comfortable waiting area for your convenience.
Connect to a variety of City of Edmonton services online with eServices.
The City of Edmonton now offers a variety of services online, through eServices, as an alternative to visiting the new Edmonton Service Centre.
Online business licence renewal service is available to licence holders who have no changes to their business licence account.
License your pet online. Through your eServices account, you can also update your contact information, make changes to your licence, or cancel it if you no longer have pets.
A City of Edmonton search of records, used to retrieve filed information or plans relating to the construction and development of a property, can now be applied for online.
Apply online for a report from the City of Edmonton confirming that all buildings and structures identified on the property have met the regulations under the Zoning Bylaw and have the appropriate development permits.
With eServices, apply and check the status of your application 24 hours a day, seven days a week, from your computer or other smart device, no matter where you are.
Pay bylaw tickets through a secure payment process.
Buy ETS day passes, ticket packs and monthly passes.
Explore All Our Online Services
A comprehensive list of all City online services is available at 311 Online.
The following downtown City of Edmonton service locations are now closed, and the services are available in the Edmonton Service Centre.
ETS Customer Service Office
Transit fares and passes, as well as ETS lost and found
Permits and Licensing Service Centre
Bylaw ticket payments, business licences, development and construction permits
Assessment and Taxation Customer Service Centre
Property taxation information and payments
CN Tower Leisure Access Program Applications
Applications and program eligibility information
Drainage Planning Services
Information, permits and inspections for lot grading, water and sewer servicing and flood prevention.
These are services now available at the service centre.