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Preparing for Peak Activity

Throughout June, the Edmonton Service Centre is anticipating, at its maximum, around 3,000 visitors a day.

This peak is due to demand for a number of services occurring at the same time, including property tax payments due June 30, 2017, ETS transit pass purchases and residential construction permits.

Range of Payment Options

Certain services will have longer than usual wait times, and we encourage our customers to explore other options when possible. Online options are available for transit pass purchases, business licence renewals, bylaw ticket payment, and renewing pet licences.

Property tax payments can be made at your local bank or by mail.

Timing Your Visit

If you choose to visit our Service Centre, try to arrive early, as waiting times are shorter between 8-10am.

The Edmonton Service Centre is the location for permits, passes, payments, licences and more.

We are located on the 2nd floor of Edmonton Tower at 10111 104 Avenue, across from Rogers Place.

Our operating hours are 8am-4:30pm Monday to Friday. The centre is closed on weekends and statutory holidays.

We are fully accessible and located on major transit routes.

Getting to Edmonton Service Centre

Getting Downtown

There are a range of options to get downtown to the Edmonton Service Centre.

Parking

Pay parking is available in Edmonton Tower and in the vicinity.  Our map graphic shows parking and pedestrian access to Edmonton Tower.

Edmonton Tower Access Map

View Larger Map

 

What to expect when you arrive at Edmonton Service Centre

When you arrive at the Service Centre, greeters are on hand to help you. There are five check-in kiosks where you can select the service you want. These kiosks are conveniently located near the escalators and elevators.

When you selected the service you want, the kiosks will generate a ticket directing you to a service counter. When you receive your ticket, it will provide the wait time for your service request. There is a large, comfortable waiting area for your convenience.

City Services Online

Connect to a variety of City of Edmonton services online with eServices.

The City of Edmonton now offers a variety of services online, through eServices, as an alternative to visiting the new Edmonton Service Centre.

Business Licence Renewals

Online business licence renewal service is available to licence holders who have no changes to their business licence account.

Pet Licences

License your pet online. Through your eServices account, you can also update your contact information, make changes to your licence, or cancel it if you no longer have pets.

Search of Records

A City of Edmonton search of records, used to retrieve filed information or plans relating to the construction and development of a property, can now be applied for online.

Compliance Certificates - Residential and Commercial

Apply online for a report from the City of Edmonton confirming that all buildings and structures identified on the property have met the regulations under the Zoning Bylaw and have the appropriate development permits.

With eServices, apply and check the status of your application 24 hours a day, seven days a week, from your computer or other smart device, no matter where you are.

Other Online City Services

Bylaw Ticket Payment
Pay bylaw tickets through a secure payment process.

ETS Passes and Tickets
Buy ETS day passes, ticket packs and monthly passes.

Explore All Our Online Services
A comprehensive list of all City online services is available at 311 Online.

Downtown service locations that closed February 24

The following downtown City of Edmonton service locations are now closed, and the services are available in the Edmonton Service Centre.

ETS Customer Service Office
Transit fares and passes, as well as ETS lost and found

Permits and Licensing Service Centre
Bylaw ticket payments, business licences, development and construction permits

Assessment and Taxation Customer Service Centre
Property taxation information and payments

CN Tower Leisure Access Program Applications
Applications and program eligibility information

Drainage Planning Services
Information, permits and inspections for lot grading, water and sewer servicing and flood prevention.

Services Available at the Edmonton Service Centre

These are services now available at the service centre.

Please Note: Our other downtown service centres closed at the end of day on February 24, 2017.

ETS passes, tickets, route information and ETS Lost and Found.

Property taxation information and payments.

Information and payments on City-issued tickets.

Application processing, payment, and approval for home construction projects.

Application processing, payment, approval and records management.

Applications and program eligibility information.

Application processing, payment, licence approval, and records management.

Information, permits and inspections for lot grading, water and sewer servicing and flood prevention.

Hours

Mon - Fri 8am-4:30pm
Sat-Sun and Holidays Closed

Edmonton Tower

10111 104 Avenue NW
Edmonton, Alberta, T5J 0J4

For More Information

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555
Email 311@edmonton.ca

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