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Introducing the New and Improved MyEPark App

You asked and we listened! Download the new MyEPark App at Google Play or iTunes.

First time using the MyEPark App? You will need an EPark account. You can register for one when you download the app.

If you have feedback on our app, please email epark@edmonton.ca, call 311, or leave a review on the App Store or Google Play Store.

What’s new and improved in the MyEPark App?

  • The option to enable Automatic Account Fund Top Up — no need to worry about running out of funds in your account
  • Notifications that alert you of low funds in your account
  • Selection of methods to remind you when a parking session is ending (in app, phone, or email)
  • Easy to find parking with a new wayfinding map, including a Find My Car feature
  • Revamped clean/sleek interface
Setting Up a New MyEPark Account
  1. Start MyEPark App or go to m-epark.parkplus.ca.
  2. Click on Create an Account and fill out the form.
  3. Login again with your new ID and password.
  4. Click on the Profile icon in the right-hand corner and select Add Account Funds.
  5. Click on Set Up Payment Information if this is the first time you are adding funds to your account. Fill out the form.
  6. Select Manage Account to add phone numbers and vehicle licence plates. Fill out the form.
  7. You are now ready to be in mobile control of your paid parking. Click the three bars in the left-hand corner and select Start/End Session to record your stay at the EPark zones where you have chosen to park.

If you need assistance, please email epark@edmonton.ca or call 311.

Change or Reset Your Password
  1. Start MyEPark App or go to m-epark.parkplus.ca.
  2. Click on Forgot Password button.
  3. Enter the email address you provided when you signed up.
  4. Click on the Request Reset Password. An email will be sent to your email address.
  5. Retrieve the email (be aware it may take from 2 to 5 minutes for this email to arrive) and click on the embedded Reset Password link.
  6. The link will take you to a special reset display. Now you can enter your username and set your new password. Remember, passwords must be at least 6 characters long, and must contain at least one UPPER case character.
  7. Login again with your new ID and password.

You can also use the option Forget Password by visiting m-epark.parkplus.ca.

If you need assistance, please email epark@edmonton.ca or call 311.

Start and End Parking Sessions

To start a parking session:

  1. Login to your MyEPark app.
  2. Click on the three white bars in the left-hand corner and select Start/End Session.
  3. Select Start Parking Session or select a EPark zone icon to start your session.
  4. Enter zone number and duration (If you previously selected a zone number, the information will be auto-filled).

There is a minimum charge of $0.25 for starting and stopping a parking session.

To end a parking session:

  1. Click on the three white bars in the left-hand corner and select Start/End Session.
  2. Select End Parking Session.

Receiving a reminder:

  • When you use the app to start and end parking sessions, a reminder that your parking sessions is ending will show up on your phone tray. You can also set unique sound alerts on your phone for parking reminders.

You can also use the Quick Park option by visiting m-epark.parkplus.ca.

  • If you activate your parking session through m-epark.parkplus.ca, you will receive a reminder that your parking sessions is ending by either phone call or email.

If you need assistance, please email epark@edmonton.ca or call 311.

Park a Friend

Using Park a Friend, you can start a parking session for any licence plate that you like, even if it is not on your account. It doesn’t matter if the plate is attached to another account.

Possible uses for this feature include rental cars, company cars or to impress your date by paying for their parking.

Login to the MyEPark App and follow a few simple steps:

  1. Click on the top left-hand corner. 
  2. Click on Park a Friend.
  3. Click Start Friend's Session. 
  4. Verify zone # is correct; if it is not correct please enter the zone # you would like to start a parking session for.
  5. Enter the licence plate you would like to start a parking session for (Enter notification # if you wish).
  6. Select duration of the session.
  7. Take a photo of where you are parked if you wish and click Start to confirm.

If you need assistance, please email epark@edmonton.ca or call 311.

More App Features

  • The ability to start and stop parking sessions in EPark zones — no need to pay for more than the actual time that you decide to park
  • Set up reminder notices to notify you when your time is about to expire
  • Manage phone numbers associated with your EPark account
  • Manage licence plates associated with your EPark account
  • View your EPark account balance in real time
  • Add funds to your EPark account manually or enable Auto Top-Up to ensure you never run out of account funds
  • Retrieve Account Activity reports that have a detailed account of all your monthly parking
  • Receive a 25% discount for curbside parking with a qualifying small vehicle

 

EPark System Features

The EPark App was designed for frequent parkers. It speeds up parking payments and can immediately provide funds back to the account holder in the case of early departure.

Unlike other parking apps, MyEPark doesn't store credit card details. This keeps costs down and avoids transaction fees. The preloading of funds on an account means you only need credit card details when topping up, not when parking.

Mobile services for MyEPark are powered by the City of Calgary's ParkPlus System. The City of Edmonton has worked in cooperation with the City of Calgary to deliver MyEPark to Edmontonians.

Screenshots

General Terms of Use

Services and Accounts

Full descriptions of EPark services can be found throughout the site. Notwithstanding these general Terms of Use, a particular service may also be subject to specific conditions of use prior to its use or purchase.

Users of EPark services and account holders acknowledge that they have seen, read and agree to the terms, conditions and associated disclaimer(s) visible on the particular service page (including on any and all supporting documents made accessible through any hyperlinks on such pages) and these Terms of Use. If hyperlinks are, for any reason, inaccessible, the customer will contact  EPark support and ensure that these documents are made available to their satisfaction prior to use or purchase.

EPark makes no warranty whatsoever, either expressed or implied, as to the nature or quality of the services it provides. All prices, administration fees, or any other fees charged by EPark are subject to change without notice. 

Customers are responsible for the safekeeping of user account IDs, passwords and security of account access. Users must ensure they are employing secure browsers and reputable ISP providers.

By creating an account, you consent to receive emails regarding service-related notices. Account-holders may opt-out of receiving informational and promotional emails relevant to EPark by indicating this in a checkbox where provided.

If you have any questions or comments about the content of this website, please contact EPark Support by contacting 311 or by any other method set out in the ‘Contact Us’ page.

The Terms of Use & Privacy Statement are subject to change without notice.

Secure Payment

EPark does not collect credit card information. Instead, credit card information is collected by a third-party payment processor (Bambora AB, a registered ISO of TD Bank) in compliance with Payment Card Industry (PCI) standards. 

Your credit card information may be stored by Bambora AB to facilitate payment for future purchases that you may wish to make.  By using EPark’s services, you consent to the storage of credit card information for this purpose.  

For information regarding secure payment and privacy issues relating to your credit card information, contact your financial institution.

While EPark is PCI compliant to ensure industry-standard measures are taken to protect credit card information, customers pay for EPark services at their own risk. 

The use of illegal, invalid, expired or other payment methods where insufficient funds exist are subject to all fees incurred by EPark and denial of services at EPark's sole discretion without notice.  

Site Security

EPark uses industry-standard encryption to protect your personal information. For site security purposes, EPark employs software programs to monitor network traffic that identifies unauthorized attempts to upload or change information, or otherwise cause damage. 

Cookies

EPark uses cookies to provide a better user experience.  If you choose, you can opt-out by turning off cookies in the preferences settings in your browser. 

Use of EPark Website Information

Customers who wish to publish any material extracted from the content of this site in any medium must seek permission from EPark (see the ‘Contact Us’ page).

Customers are not permitted to use any part of the content of this site to develop or derive any data product or data service for distribution or commercial sale, without a license to do so.  If a license is granted, the source of the data must be acknowledged in all such documents and communications, including on Internet sites, by providing the following source citation at the bottom of each table and graph:

Source: The EPark, full URL of source pages, and 'date of extraction'.

Further, the following notice should appear, in an appropriate area, in any document or Internet site that includes selections of the content of this site: 

EPark information is used with the permission of EPark, The City of Edmonton and the Calgary Parking Authority. Customers are forbidden to copy the data and redistribute it in the original or modified form, for commercial purposes, without the express written permission of the EPark.

No content on this site nor any right granted herein shall be sold, rented, leased, lent, sub-licensed or otherwise transferred to any other person or organization. EPark makes no warranty whatsoever as to the accuracy of the information on its website.

Applicable Law

Parking is controlled by 'traffic control devices' as defined in the Alberta Traffic Safety Act. Parking and traffic regulations are found in the Traffic Safety Act, the Edmonton Traffic Bylaw and the Edmonton Parking Bylaw. Paying for parking does not alleviate the vehicle operator's responsibility to park legally, in accordance with posted signs, at all times.

The EPark website is controlled from its office within the Province of Alberta, Canada. The website can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these jurisdictions has laws that may differ from those of the Province of Alberta, by accessing the EPark website, the customer agrees that all matters relating to access to, or use of, the website or any EPark services, shall be governed by Alberta law and the federal laws of Canada applicable in the Province of Alberta. The customer also agrees, and hereby submits, to the exclusive personal jurisdiction and venue of the courts of the Province of Alberta and acknowledges that the customer does so voluntarily and is responsible for complying with local laws.

When licensing the use of services through the EPark website, the contract is considered to be executed within Alberta, Canada.

Copyright. All Rights Reserved.

Use of this site signifies your agreement to the above Terms of Use and the below FOIP Statement.

FOIP Statement

This information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act (Alberta) (FOIP Act) for the purpose of administering the EPark program and providing parking management services.  This information will be collected, used and disclosed in accordance with the FOIP Act.  The EPark program is powered by the City of Calgary's ParkPlus System, which stores information on servers located in Alberta.  If you have any questions about the collection, use, or disclosure of this information, please send your inquiries to the Manager, Technology, Innovation & Integration, City of Edmonton - Parking Services, 1500, 9803 102A Avenue, Edmonton AB, T5J 3A3

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For More Information

Help Using EPark

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555
Email epark@edmonton.ca

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