There is no charge for calling 311 (except if you call from a pay phone).
780 will not need to be dialled before the 311 number.
Many companies and businesses have privately owned and operated telephone equipment (PBX or Key systems). This equipment may need to be programmed to allow their internal phones to dial 311.
If you are using a digital phone or Voice over Internet Protocol (VoIP) phone and are unable to dial 311, please contact your service provider.
Yes. They can call 1-780-442-5311. There is no 1-800 number at this time.
The public and City staff will be able to track the progress of service requests being completed electronically.
The Transit Information, Planning and Development main number, and over 90 other numbers for City services and facilities have been forwarded to 311. These numbers will remain forwarded well into 2009; after which time citizens will be required to dial 311.
The 2009 Blue Pages in the City of Edmonton Telus phone book will list 311 as the number to call for most City of Edmonton services.
Before the creation of 311, the City had a number of smaller call centres including the Citizen Action Centre phone lines, Transit Information, Planning and Development, roadway maintenance and drainage operations. Some of these call centres were already offering 24 hour service.
Creating a 311 service provided the opportunity for citizens to access all City of Edmonton information 24 hours a day, offering a more comprehensive and cost effective service to citizens.
Calgary, Laval, Gatineau, Montreal, Toronto and several other smaller centres also offer 311 service.
All other locations previously offering in-person service are still open during regular business hours including:
Edmonton Transit Customer Service,
northwest corner, City Hall,
2nd Floor, Edmonton Tower, 10111 104 Avenue NW
Citizen and New Arrival Information Centre,
Main Floor City Hall
Taxation, Main Floor City Hall