Parking & Bylaw Ticket Payment

Ticket information will be available approximately three to five (3-5) business days after the date of issue shown on the ticket.
The Ticket Number is required.
Only tickets or notices on tickets can be paid. They must be paid on or before the due date specified.
Payments can be made by Visa, Visa Debit, MasterCard, Debit MasterCard or American Express.
Please Note: Verified by Visa and MasterCard SecureCode are security features that authenticate the credit card holder's identity.
These features may prompt the customer to enter a secure pass-code.
You will be redirected to a secure and confidential website to process payments.
Please allow up to two (2) business days for your payment to be posted.
Please refer to the Frequently Asked Questions for more information.

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Mailing Address

Edmonton Service Center
10111-104 Avenue 2nd Floor
Monday - Friday 8am - 4:30pm

City of Edmonton - Ticket Administration
PO Box 2024
Edmonton AB
T5J 4M6

Phone
Ticket Administration
780-496-5161
Monday to Friday - 8:30 AM to 4:30 PM

FOIP Queries
Freedom of Information and Protection of Privacy
FOIP Information Officer
780-496-5378

Online Payment

Why isn't the ticket information available when I enter my ticket number and why can't it be paid online?

Ticket information will be available approximately three to five (3-5) business days after the date of issue shown on the ticket.
The ticket or notice is paid.
The ticket or notice is past the due date shown.

What if the first three (3) digits of the license number, vehicle identification number (VIN) or name are not mine?

The ticket number entered may be incorrect. Please verify the ticket number with your ticket or notice.
The license number or VIN displayed may be incorrect. Please contact Bylaw Ticket Administration at 780-496-5161, Monday to Friday 8:30 AM to 4:30 PM. Offices are closed on statutory holidays.

Why is the ticket amount displayed on the payment screen different from the written amount on the ticket?
The amount shown on the ticket is incorrect. Please contact Bylaw Ticket Administration at 780-496-5161, Monday to Friday 8:30 AM to 4:30 PM. Offices are closed on statutory holidays.

Why can't I make a partial payment on the ticket or notice?
Only the full amount on the ticket or notice can be accepted. City Council sets the fine amount for all City Bylaws and the Alberta Government sets the fine amount for Highway Traffic Act offences.

General Payment

Where can I pay my ticket or notice?

By mail - Enclose your remittance portion of the ticket or notice along with a cheque or money order. Do not include cash.

City of Edmonton - Ticket Administration
PO Box 2024
Edmonton AB
T5J 4M6

When I pay, what will I receive as Proof of Payment?

By mail – Your cancelled cheque or your receipt copy of the money order is your proof of payment.
Online – Your authorization number from the credit card company is your proof of payment.

Where can I pay my Violation Ticket?

Contact Provincial Court of Alberta for payment options and instructions by going to traffictickets.alberta.ca.
Mail your payment to address shown on the Violation Ticket.

Can I get a refund on a payment I made on my ticket or notice?
Please contact Bylaw Ticket Administration at 780-496-5161, Monday to Friday 8:30 AM to 4:30 PM for further assistance. Offices are closed on statutory holidays.

General Information

How do I know if my vehicle was towed?
Contact the Edmonton Police Seized Vehicle Section at 780-496-8668.

Who do I call to have a vehicle ticketed and towed?
Call 311, this is a 24-hour number including weekends and statutory holidays.

What will The City do with my personal information?
The City of Edmonton is required, under the provincial Freedom of Information and Protection of Privacy Act, to keep any personal information it collects confidential.

FOIP Queries
Freedom of Information and Protection of Privacy
FOIP Information Officer
780-496-5378

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