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Introduction

Success has a look of punctuality and professionalism. Edmonton Transit values Training Instructors who are on time and well prepared... unique persons eager to train and evaluate new Transit Operators. If you see yourself as an effective educator, this position might appeal to you.

Job Overview

Training Instructors are primarily responsible for training and evaluating new Conventional Bus Operators, Community Bus Operators and DATS Operators. The Instructors report to the ETS Training Supervisor.

The major function of the Instructor is delivering training in the classroom, on the bus and through coaching. New Transit Operators receive 23 days of training to ETS standards. Instructors train the new recruits to safely operate a bus (big bus or small bus) and prepare for obtaining a Class 2 license. Training includes defensive driving, operating air brakes, administering first aid, and highway driving certification. Customer service training is also part of the instructors teaching list. This includes smooth operation of the vehicle and ensuring Operators understand how to read running boards and maps so they can assist customers.

Training instructors also train new DATS Operators (20 days). Most of the training for DATS Operators is very similar to the Bus Operator, but for a different vehicle. DATS Operators also receive some unique training for their special needs customers.

ETS Training Instructors are involved in delivering safety training and refresher training. They also train Transit maintenance employees to drive the buses.

Another important responsibility of Training Instructors is evaluating the skills of new Operators and providing learner feedback using various testing and assessment tools. Informal feedback is provided daily. Instructors are also responsible for providing support and guidance to Operators.

One Instructor is the lead for each group of new recruits. This individual is a single point of contact for the new recruits and coordinates the training and paperwork involved in the training program.

Instructors also develop training materials for instruction. When new equipment comes in, the Instructor evaluates the equipment with Fleet Safety and determines the training needs. The next steps are designing the training and developing manuals, and designing and administering the exams. Instructors also evaluate the effectiveness of existing training programs and make modifications to the content and delivery as required. Depending on their areas of specialized knowledge, Instructors are assigned to various projects or special assignments. Examples include:

  • Professional certification for Operators. 
  • Vigil (cameras on the buses).
  • Peer support.
  • Training Auxiliary Instructors.
  • Respectful workplace training and/or other new training initiatives.
  • Updating the Operator manual.
  • Civic Roadeo (Transit Skills Competition).
  • Advance customer service training.

There is also a great deal of administrative work involved in this position (training records, manuals, training materials, etc.).

Working Environment

Training Instructors work out of Ferrier Garage, with the use of several classrooms.

Hours of Work

Training Instructors work regular shifts, five days a week (75 hours every two weeks). However, shifts can be variable depending on the needs of the system and availability of equipment and can be scheduled any day of the week.

What Instructors Like About This Job

  • Seeing trainees succeed in their new jobs and receiving positive feedback from Bus Operations Supervisors about the quality of new Operators.
  • Being part of an elite team and a valuable resource to the City of Edmonton.
  • The variety of work and opportunities for special assignments.
  • Opportunities for promotion. 
  • Teaching and facilitating learning.

Unique Characteristics and Challenges of This Job

Instructors do not always have access to buses and equipment. Planning ahead is essential and so is being able to make adjustments quickly when equipment is not available for various reasons. In addition to managing resources, time management is an important aspect of the job. This includes class preparation, instruction, preparing reports and special projects.

Consistency is very important in assessing the skills of new Operators. Instructors must minimize subjectivity in the testing process. Instructors are responsible for ensuring that an Operator can safely handle the vehicle and the decision as to whether a new recruit stays or goes rests with them.

Instructors must deal with different learning styles and cultures and find ways to connect with different personalities. If an issue arises, the Instructor must sort it out while being sensitive to the individuals involved.

Success Factors

  • You have the ability to teach and enjoy teaching.
  • You have a positive influence on trainees and their perception of their job. 
  • You have technical knowledge of the equipment and a solid understanding of ETS policies and procedures.
  • You model professionalism in your behaviour and comply with the ETS dress code. 
  • You are punctual and well prepared.
  • You communicate learning objectives and clearly state expected competencies of trainees upon completion of training.
  • You check regularly for learner understanding during instruction.
  • You can adapt teaching tools and communication to meet a wide range of learning styles.
  • You provide students with support and one-on-one coaching and guidance.

Qualifications and Skills

  • Grade 12 diploma.
  • Courses in adult education, training and coaching would be an asset.
  • Minimum of three years safe bus operating experience; at least two years with ETS.
  • Coaching experience, preferably as an ETS Auxiliary Instructor. Other teaching/coaching experiences are considered.
  • Current drivers abstract showing no more than three demerits in the past two years.
  • Demonstrated ability to supervise.
  • Minimum Class 2 Alberta Motor Vehicle Operators License with an air brake endorsement.
  • Successful completion of an ETS in-service operations and customer service evaluation.
  • A positive Operator file performance review covering the past 36 months and indication of the following:
    • No preventable accidents (including accidents pending in the Safety Review Board process).
    • No more than two substantiated customer concerns.
    • No more than three Failure to Report incidents. 
    • No supervisory concerns resulting in discipline.
    • Note: level 2 absenteeism concerns will be explored with applicants.

Union Affiliation

Training Instructors are members of the Amalgamated Transit Union 569. Classification, compensation and working conditions are governed by the Collective Agreement.

Preparing for This Job

If you are interested in becoming a Training Instructor, experience as a Transit Operator would be an asset. Pursuing courses in adult education and an interest in teaching would be helpful. You must be trained and experienced as a Relief Instructor before moving to a permanent position.

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