It’s people like the Supervisor of Resource Management who help keep Edmonton Transit organized and on track. For instance, think booking staff vacations is easy? Try building a vacation schedule with 1,400 employees and 5,200 vacation weeks to consider. That’s just one of the delicate balancing acts this supervisor undertakes. Want to know more? Read on!
The Supervisor of Resource Management leads a team of four clerical staff including two Payroll Clerks and two Operator Management System (OMS) Clerks. The position reports to the Supervisor of Branch Operations Support Services.
The Supervisor of Resource Management is responsible for accurate recording of Operator hours and the system pass-offs to the City of Edmonton payroll services section. He or she ensures that Operators are paid correctly.
The Transit Operator Performance System (TOPS) is a big responsibility. Operator performance information is tracked within the TOPS system and provided to Bus Operations Supervisors for performance reviews with Bus Operators. The Supervisor of Resource Management is also responsible for retaining and securing all hard copy documents in Operator personnel files.
Another big part of the job is building the Operator vacation sign-up for 1,400 Operators with 5,200 vacation weeks. This involves assessing how much time can be allocated based on required service hours. Seniority and collective agreement provisions must be considered in setting up the sign-ups. The vacation schedule should enable vacation entitlements to be met and minimize carryovers. Related to vacation, the Supervisor of Resource Management also prepares reports on unscheduled vacations and missed sign-ups.
The Supervisor of Resource Management prepares Operator resource (workforce) plans. He or she develops and prepares Operator resource information for the Transit operations budget and for hiring and training Operators, while being responsible for analyzing data and determining if there are enough employees to meet needs.
The person in this role is also responsible for developing statistical reports including the Annual Operator Resource Overview. He/she reports on projected retirements, Operator trades, lost time due to short and long term disability, and WCB incidents. Preparation of reports involves analysis of data, policies and procedures.
The Supervisor of Resource Management has an office at Ferrier Garage. There is significant preparation time and many factors to consider in preparing the annual vacation sign-up. Although the sign-up happens in February, preparations begin in December. Timelines must be met. This component of the job can be quite stressful but success is very rewarding.
Hours of Work
The Supervisor of Resource Management works regular business hours, Monday to Friday. However, there are times when the Supervisor must work extra hours and is expected to be available at all times.
What the Supervisor of Resource Management Likes About This Job
- The challenge of pulling everything together and seeing the results on paper such as the vacation sign-up, management reports, hiring plans etc.
- Knowing the information and reports are helpful to other Supervisors, the Director of Bus Operations and other areas of Transit for decision-making and planning.
- Supervising a team of support staff.
Unique Characteristics and Challenges of This Job
The Supervisor of Resource Management must be computer literate and have strong analytical skills. He or she must know how to translate data into meaningful information and develop reports. The Supervisor is also expected to evaluate the current information system (TOPS) and review and report on alternatives.
- You have an operational knowledge of Transit.
- You have technical skills.
- You work with great accuracy and attention to detail.
- You have the ability to meet deadlines.
- You understand the collective agreement, particularly as it relates to vacation and performance management.
- You understand the Transit Operator job.
- You have the ability to lead a team.
- You have excellent planning and organizational skills.
- You are persuasive and have the ability to influence decisions.
- You have excellent project management skills.
- You are flexible and able to deal with changing circumstances.
Qualifications and Skills
- A Bachelor Degree in Business would be an asset. The candidate should also have completed a certificate program in leadership or management studies and have some supervisory experience/training.
- Courses in human resources management, systems analysis, mathematics, and micro computers would be beneficial.
- A minimum of five years experience in public transit.
- Proficiency in use of computer applications and advanced skills in Excel.
- Knowledge of and experience in resource planning.
- Budgeting skills.
- Business planning skills.
- Extensive knowledge of the ATU 569 Collective Agreement.
- Knowledge of ETS standards, policies, and procedures.
- Knowledge of safe bus operations and practices.
The Supervisor of Resource Management is a management position. Classification, compensation, and working conditions are governed by the Total Rewards Program for management.
Preparing for This Job
The candidate for this job should have a strong interest in working with data and preparing reports. You will need experience working in public transit; Bus Operator plus Dispatcher or Inspector experience would be helpful. You should also work on developing computer skills.