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Introduction

If you’re a natural leader and mentor, aspiring to the role of Superintendent could be an excellent choice for you. This is a great role for creative problem-solvers who can use their intimate knowledge of Transit operations to resolve multiple issues at the same time. 

Job Overview

There are four different types of Superintendents within Edmonton Transit. The largest group is the Divisional Superintendents who, along with the Safety Superintendent, are assigned to the Safety and Security Section, reporting to the Safety Operations Coordinator. There is also the Superintendent of LRT Operations who reports to the Supervisor of LRT Operations, and the Superintendent of Special Events who reports to the Director of Service Development.

Many of the LRT Superintendent functions are discussed under the Supervisor of LRT Operations profile. The Supervisor of LRT Operations is currently assigned to projects related to LRT expansion while the LRT Superintendent is acting in the Supervisor role.

The Superintendent of Special Events position, located in the Service Development Section, reports to the General Supervisor of Special Events and Charters.

As accredited Level 3 Accident Investigators, Superintendents provide expert advice and support to Inspectors. The Safety Review Board, chaired by the Safety Superintendent, evaluates Inspector investigations, classifications, and categorizations of incidents and collisions involving Edmonton Transit.

Superintendents are responsible for supervising, assisting, mentoring, counseling and evaluating Inspectors. This supervisory role also involves hiring and training new Relief Inspectors. Within the Safety Operations unit, there is a pool of 30 Permanent and 20 Relief Inspectors. One Superintendent is assigned to ETS Control with four other Superintendents assigned to a Divisional Garage or Special Events. These Superintendents assign duties to individual Inspectors, including special project work, overseeing the assignment of shifts in the division, and the Inspector vacation sign up.

Divisional Superintendents handle service complaints. The majority of the complaints are from customers. These complaints are received by 311 agents and forwarded to “CACTIS,” the commendations and concerns reporting process. Superintendents review complaints, assign them as appropriate, and follow-up on the responses.

The Superintendent of Special Events plans and coordinates logistics for special events. He or she is the lead on-site Supervisor on the road for these events.

The Safety Superintendent is responsible for overseeing Edmonton Transit’s Safety Review Board program, attending legal examinations for discovery, as well as numerous safety initiatives like the Safe Driving awards. This position reports to the Safety Operations Coordinator.

Working Environment

The Divisional and Safety Superintendents share downtown office space that is in close proximity to ETS Control, with easy access to their respective Divisional Garages. The LRT Superintendent Office is situated at D.L. MacDonald Garage. The Special Events Superintendent is located at Mitchell Garage.

Hours of Work

Superintendents work day and evening shifts and are expected to be available for emergent, unforeseen incidents requiring supervisory presence.

What Superintendents Like About This Job

  • The team environment and working with their peers.
  • The Inspectors are easy to work with, accept responsibility, and take pride in their work.
  • Leading, mentoring and coaching staff, and connecting with employees.

Unique Characteristics and Challenges of This Job

Workload and time management skills are challenging aspects of the job requiring the ability to prioritize and triage assigned work while ensuring successful completion to the many tasks at hand.

Divisional, Safety, and Special Events Superintendents, along with the LRT Superintendent, provide balanced supervisory responsibilities (Inspectors) with safety and administrative work. To maintain constant personal open channels of communication with the Inspectors, Superintendents use all avenues of communication such as face-to-face contact, email, telephone, as well as inter-office mail.

Within the Superintendent’s scope are specialist opportunities such as Level 3 Collision Investigator, Control Room, special projects, etc.

The Safety Superintendent also organizes several employee recognition events such as award events, Safe Driving Week, Roadeo, Transit Week, and other programs.

For the LRT Superintendent, some of the unique challenges are ensuring there are enough Motormen to meet service needs by outlining job opportunities and training for Bus Operators. 

Success Factors

  • You get to know the Inspectors and are sensitive to different levels of experience.
  • You show determination and have a strong work ethic.
  • You are self directed and motivated.
  • You have technical knowledge in the areas of safety, communication systems, and computer programs.
  • You have thorough knowledge of ETS operations, policies, and procedures. 
  • You are organized and have strong time-management skills.
  • You have excellent leadership skills.
  • You show creativity in your ability to identify and resolve issues.
  • You monitor performance against goals, standards, and assignments.
  • You have the ability to coach and mentor staff and help them develop.
  • You recognize employees for their efforts.
  • You cooperate with others to meet goals and objectives.

Qualifications and Skills

Completion of a degree, plus training in management and leadership practices would be an asset.

A minimum of five years experience as an Inspector is required. 

Written and verbal communication skills are very important.

You must be able to lead and supervise in a unionized work environment and understand the working relationship agreement.

Union Affiliation

The Superintendent position is in management. Classification, compensation, and working conditions are governed by the Total Rewards Program for management.

Preparing for This Job

Being an experienced Transit Inspector is required. All Superintendent roles require organizational and time management skills with a demonstrated ability to multi-task. Having an interest in leading and supervising is very important.

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