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Use one of the following communication devices should you need assistance in an urgent or emergency situation (for example, report situations such as a lost child, an injured person, a disturbance, or any issue of personal safety).

Blue Emergency Help Phones are located in all LRT stations, in major bus terminals, and in some city pedways. To activate the phone, press the button and you will be connected directly with ETS security personnel who will assess your situation and dispatch the appropriate emergency response personnel. When the phone is activated, a surveillance camera is automatically directed to monitor/record the active phone.

A blue and white box with Emergency Phone written across the top, a silver middle and a red button on the lower right

Wall-Mounted Red Emergency Buttons are located in several areas in the downtown core, including the entrance to the Winspear Centre, the Winspear pedway, the Edmonton City Centre pedway, and the Westin Hotel pedway. Pushing the button will connect you directly with ETS security personnel who will assess your situation and dispatch the appropriate emergency response personnel. When the button is activated, a surveillance camera is automatically directed to monitor/record the area.

A large red button is centered in the middle of a red faceplate reading Emergency Press for Response

Please note: When the phone/button is activated, a surveillance camera is automatically directed to monitor/record the area. The collection of recorded camera images is authorized under Section 33(c) of the Freedom of Information and Protection of Privacy Act (FOIP).

Direct Access Phones are located in some LRT stations in the proof-of-payment area. These are conventional payphones with a bottom row of buttons that allow toll-free calls to 911 (Emergency), 611 (Telus Repair & Maintenance), 411 (Local Listings), 0 (Operator), or Transit Security. 

The silver faceplate of a pay phone showing preprogrammed emergency numbers

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