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All orders placed through the City of Edmonton's online store require the customer to choose a signature preference for delivery of their order. At the bottom of the Checkout screen, users will see the yellow highlighted selection box shown below.

Selection Box Screen Shot

Select your preferred option by clicking on the “Yes” or “No” box. Your selection will turn gray once it has been accepted. You will then see a popup box with a brief explanation of your choice and an opportunity to confirm or reset your selection.

By clicking on “Yes”:

You are instructing ETS to deliver your order with a signature required for security. If no one is home to sign for receipt of your order, Canada Post will leave a notice card with information on where to pick up the order, typically at the nearest Postal Outlet. While this delivery method provides greater security, it may not be convenient for all customers, therefore we offer the option to waive the delivery signature and have the order left in your mailbox.

By clicking on "No":

You are instructing ETS to deliver your order without a signature requirement, and you agree that your purchase will not be refunded by ETS if something were to happen to your order. You acknowledge that you are waiving the option of a signature requirement for the delivery of your order from the Online Store owned and operated by the City of Edmonton.

If you choose to click on the “Payment Info” arrow without making a signature selection, your payment will not be completed and you will be returned to the Checkout page to complete your selection.

This selection box replaces the online form previously used.

FOIP Statement

Your personal information will be collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act for use in the administration of Edmonton Transit Service programs including the online purchase of Transit Passes and Tickets. It is protected by the privacy provisions of the Act. If you have any questions regarding the collection, use or disclosure of this information, contact the Online Store Administrator at 780-496-5752.

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