Starting June 15, 2020, ETS will resume fare collection on buses, LRT and DATS. Customers should board the bus through the front door starting June 15.
DATS is a door-to-door public transportation service for Edmontonians who cannot use regular transit for some or all of their travel needs, due to a physical or cognitive impairment.
DATS is a shared-ride public transportation service operating within the City of Edmonton corporate limits. Wheelchair lift equipped vehicles, minivans, accessible minivans, taxis and vans are used to provide DATS service. Vehicles used are clearly identified as "DATS" vehicles.
DATS clients must apply, meet eligibility requirements and be registered before using DATS.
DATS is administered and scheduled by the DATS section of ETS (Edmonton Transit Service). The DATS budget is supported primarily from the City of Edmonton tax levy. Cost of the service is partially offset with fares collected from the DATS users. Trips are scheduled to make maximum use of this shared ride service while staying within budget.
Vision: To provide industry leading and sustainable specialized transportation solutions that connect people, resources, and communities.
Mission: To provide customer focused, safe, and reliable door-to-door shared ride services for those who are unable to use conventional transit.
Values: Safety, Respect, Customer Service, Compassion, Teamwork
All passengers must be registered with DATS before booking trips. For more information, call the DATS Customer Care Centre.
- Trip Booking Request and Cancellation Forms
- DATS Hours of Service and Booking Procedures
- DATS Fares
- DATS Advisory Group
- 360° Tour of a DATS Van
Alternative Transportation Services
Please view the DATS Alternative Transportation Services Contact List for a listing of alternative paratransit transportation services.
The service provider information included here has been supplied by external sources. The City does not make any promises or guarantees about the accuracy, reliability, or currency of this information, or about the suitability of the services offered. Other service providers, in addition to those listed here, may also be available. If you wish to use any external service provider, it is up to you to contact the service provider directly and confirm whether the service would meet your needs.